Question Filmora 11 Keeps crashing my PC with a BSOD

[PracticallyGeek]

Good Evening,

So after countless pointless email conversation with Wondershare Filmora and a Teamviewer session with one of their "engineers" they are no closer to fixing this, even with dozens of log files and folders sent.
One of the main selling points to Filmora is their very handy split screen editor which I use a lot of, the software is simple and does what I need it too but for the past few months the program literally crashes my
whole PC with a BSOD.
I think it is to do with the split screen editing because I've only ever got this crash when using it, I've been able to do basic editing along with timeline for hours with no crashes.
Filmora haven't got a clue what is going on, they have asked for another teamviewer session but I flat out said no because to be honest they have been terrible, I've asked for my subscription cost to be refunded
but they keep saying no, basically they have to get to the point were they can't find a fix.

Pretty bad, anyway I thought I'd give it a shot here and see if anyone can be more help, I have the Filmora logs for after the crash happened and dxdiag too.

P.S The blue screen says something like Video Management etc etc - Can't remember the full thing.

Thank you for reading.

Bryan

 

[Colif]

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

1. Open Windows File Explore
   
2. Navigate to C:\Windows\Minidump
   
3. Copy the mini-dump files out onto your Desktop
   
4. Do not use Winzip, use the built in facility in Windows
   
5. Select those files on your Desktop, right click them and choose 'Send to' - Compressed (zipped) folder
   
6. Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)
   
7. Then post a link here to the zip file, so we can take a look for you . . .
   

 

[PracticallyGeek]

Hi,

I've linked the minidumps that were in the folder, I think these are from when it BSOD so may not be small memory dumps - I've yet to have another one due to me purposely not using the function I believe causes the crash.
Let me know if this Google Drive link works, it contains 7 DMP files, hopefully someone can still take a look and have better look than Filmora's engineers

https://drive.google.com/file/d/1CnHU5saa-SmNbF6Ef2k1Jphm_9CNLflJ/view?usp=sharing

I also have the dxdiag from when it happened.

Thank you

 

[Colif]

I will convert them now, I had already started but program froze. Trying again now.


File: 081922-13000-01.dmp (Aug 20 2022 - 00:47:21)
BugCheck: [VIDEO_MEMORY_MANAGEMENT_INTERNAL (10E)]
Probably caused by: memory_corruption (Process: System)
Uptime: 5 Day(s), 5 Hour(s), 42 Min(s), and 49 Sec(s)

File: 081422-12546-01.dmp (Aug 14 2022 - 19:04:03)
BugCheck: [VIDEO_MEMORY_MANAGEMENT_INTERNAL (10E)]
Probably caused by: memory_corruption (Process: System)
Uptime: 0 Day(s), 19 Hour(s), 52 Min(s), and 31 Sec(s)

File: 080722-13687-01.dmp (Aug 7 2022 - 09:19:19)
BugCheck: [VIDEO_MEMORY_MANAGEMENT_INTERNAL (10E)]
Probably caused by: memory_corruption (Process: System)
Uptime: 0 Day(s), 12 Hour(s), 14 Min(s), and 11 Sec(s)

File: 073122-14453-01.dmp (Aug 1 2022 - 02:14:49)
BugCheck: [VIDEO_MEMORY_MANAGEMENT_INTERNAL (10E)]
Probably caused by: memory_corruption (Process: System)
Uptime: 0 Day(s), 2 Hour(s), 41 Min(s), and 54 Sec(s)

File: 072922-14812-01.dmp (Jul 29 2022 - 22:10:36)
BugCheck: [VIDEO_MEMORY_MANAGEMENT_INTERNAL (10E)]
Probably caused by: memory_corruption (Process: System)
Uptime: 1 Day(s), 18 Hour(s), 53 Min(s), and 38 Sec(s)

File: 072722-14093-01.dmp (Jul 28 2022 - 03:16:30)
BugCheck: [VIDEO_MEMORY_MANAGEMENT_INTERNAL (10E)]
Probably caused by: memory_corruption (Process: System)
Uptime: 0 Day(s), 0 Hour(s), 28 Min(s), and 45 Sec(s)

File: 072722-13875-01.dmp (Jul 28 2022 - 02:47:19)
BugCheck: [VIDEO_MEMORY_MANAGEMENT_INTERNAL (10E)]
Probably caused by: memory_corruption (Process: System)
Uptime: 1 Day(s), 0 Hour(s), 06 Min(s), and 04 Sec(s)

https://jsfiddle.net/y4pemfh5/show

 

[Colif]

so I would blame Nvidia drivers
almost every error that includes directX and Watchdog are for GPU drivers.
yours has both
ffffb208df7977b0 fffff80451e0a142 : ffffc10ff7bfced0 ffffc10ff7cbb738 ffffa00400000000 ffffc10ff7cbb738 : watchdog!WdLogEvent5_WdCriticalError+0xdb
ffffb208df7977f0 fffff80451e0a720 : ffffc10ff7bfce00 0000000000000000 ffffc10ff7cbb738 ffffb208df7978c0 : dxgmms2!VIDMM_WORKER_THREAD::FlushEvictQueue+0x12e

I would run DDU in safe mode, remove Nvidia drivers, log back into normal mode again and reinstall Nvidia drivers - https://forums.tomshardware.com/thr...n-install-of-your-video-card-drivers.2402269/

 

[PracticallyGeek]

Thank you,

you have been far more help than Filmora has, I have done a clean install of both the program and my drivers - I'm going to give it a go again just to be safe then see what happens.

Again thank you for taking a look.

All the best