Question First time building a PC, boots up fine but sometimes crashes ?

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draxpc

draxpc

Nov 5, 2023
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Computer boots up fine. Everything turns on, but it crashes sometimes when running games and apps.
I know its not the GPU, or the PSU.
I have,
A320M-DGS ASROCK motherboard
Ryzen 5 5600D 6 core
32GB Ram
an m.2 1TB
Asus GeForce RTX 3060 12GB.
Please help!!!
 
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do you have latest BIOS for motherboard?
latest chipset drivers? - https://www.amd.com/en/support/chipsets/amd-socket-am4/a320

what temperatures do you get?

What case do you have?
What are exact specs? no such thing as a R5 5600D (there is a non D and an X & a x3d)
What make/model m.2?

any errors showing in reliability history? You find it via search on desktop. It will report unexpected restarts as hardware errors, I am curious if there is anything else there.
 
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Colif said:
do you have latest BIOS for motherboard?
latest chipset drivers? - https://www.amd.com/en/support/chipsets/amd-socket-am4/a320

what temperatures do you get?

What case do you have?
What are exact specs? no such thing as a R5 5600D (there is a non D and an X & a x3d)
What make/model m.2?

any errors showing in reliability history? You find it via search on desktop. It will report unexpected restarts as hardware errors, I am curious if there is anything else there.
Click to expand...
i do,my tmeps are around 30-60c
its a corsiar 4000d airflow
and i meant ryzen 5 5600G
not sure on the m.2, it has and element sticker
 
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i forget about the APU. Blames AMD for having too many models.

Crashes - DO you mean restarts or apps just crash to desktop?

temps are fine.

Download crystaldiskinfo (blue icons) - https://crystalmark.info/en/
it will auto run and also tell you what m.2 you have. Checks health of drive.


search for System Information
In the application, click the + next to software environment
Click on the Windows Error Reporting header and wait... how long you wait depends on how long since last install.
Eventually the right hand column will fill up.
Alas the sort method for the date field is in Alphanumeric, which makes sorting by dates impossible.

Anyway, click on the Type Header. This will sort them into Application Errors and Windows Errors. I want to look at the 2nd type. Expand screen to be as wide as you can and grab the divider in the title header after Details so you can see the entire description in each line

What I am looking for is Pre Radar errors or BEX errors.
For instance, here is mine, it seems it isn't just Diablo 4 that has a memory leak
399oQJv.jpg


A BEX error is a “Buffer Overflow Exception”. This error is typically raised when Microsoft Windows detects that a program tries to put more data than possible in a region of memory. This is the computer equivalent of overfilling a glass with water until the water spills over

RADAR is Microsoft's Memory Leak Detector so that error indicates an App/program is not properly handling memory.

Both of these are game problems. Windows is just closing them to stop other errors occurring.
 
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HiNL41a.png
8Jwa5vv.png

here is the m.2, and the error reporting that you asked for, sorry i got back so late had some irl stuff.
The crashes sometimes are crashes to the desktop from a game, sometimes restarts computer.
Colif said:
i forget about the APU. Blames AMD for having too many models.

Crashes - DO you mean restarts or apps just crash to desktop?

temps are fine.

Download crystaldiskinfo (blue icons) - https://crystalmark.info/en/
it will auto run and also tell you what m.2 you have. Checks health of drive.


search for System Information
In the application, click the + next to software environment
Click on the Windows Error Reporting header and wait... how long you wait depends on how long since last install.
Eventually the right hand column will fill up.
Alas the sort method for the date field is in Alphanumeric, which makes sorting by dates impossible.

Anyway, click on the Type Header. This will sort them into Application Errors and Windows Errors. I want to look at the 2nd type. Expand screen to be as wide as you can and grab the divider in the title header after Details so you can see the entire description in each line

What I am looking for is Pre Radar errors or BEX errors.
For instance, here is mine, it seems it isn't just Diablo 4 that has a memory leak
399oQJv.jpg


A BEX error is a “Buffer Overflow Exception”. This error is typically raised when Microsoft Windows detects that a program tries to put more data than possible in a region of memory. This is the computer equivalent of overfilling a glass with water until the water spills over

RADAR is Microsoft's Memory Leak Detector so that error indicates an App/program is not properly handling memory.

Both of these are game problems. Windows is just closing them to stop other errors occurring.
Click to expand...
 
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I can see BSOD in that listing

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

  1. Open Windows File Explore
  2. Navigate to C:\Windows\Minidump
  3. Copy the mini-dump files out onto your Desktop
  4. Do not use Winzip, use the built in facility in Windows
  5. Select those files on your Desktop, right click them and choose 'Send to' - Compressed (zipped) folder
  6. Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)
  7. Then post a link here to the zip file, so we can take a look for you . . .

defender and windows update having problems.
could be lan drivers
I can't tell if you on 10 or 11
If on 10, download Win10 Auto Installation Program (NDIS) - Not Support Power Saving from the link below
If on 11, download Win11 Auto Installation Program (NetAdapterCx) - Not Support Power Saving from the link below
 
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Colif said:
I can see BSOD in that listing

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

  1. Open Windows File Explore
  2. Navigate to C:\Windows\Minidump
  3. Copy the mini-dump files out onto your Desktop
  4. Do not use Winzip, use the built in facility in Windows
  5. Select those files on your Desktop, right click them and choose 'Send to' - Compressed (zipped) folder
  6. Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)
  7. Then post a link here to the zip file, so we can take a look for you . . .

defender and windows update having problems.
could be lan drivers
I can't tell if you on 10 or 11
If on 10, download Win10 Auto Installation Program (NDIS) - Not Support Power Saving from the link below
If on 11, download Win11 Auto Installation Program (NetAdapterCx) - Not Support Power Saving from the link below
Click to expand...
here is the zip for the dump
https://1drv.ms/u/s!Ah3lisGE511Wh2b8YMxJMuB7wszI?e=RVxBp7
im on windows 11 btw

downloaded the win11 auto install not sure what to do with it
 
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wow, realtek website downloading at 20 kb/s... so slow

My guess is you extract the zip file and run the exe file that is inside. I don't have realtek system so I can't install it myself.

your one drive link doesn't work.
 
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We have bad weather predicted tonight so i might not be here later

report - mostly for me

learn.microsoft.com

Bug Check 0x1AA EXCEPTION_ON_INVALID_STACK - Windows drivers

The EXCEPTION_ON_INVALID_STACK bug check has a value of 0x000001AA. It indicates a memory access outside of the valid stack range occurred.
learn.microsoft.com
File: 110523-9375-01.dmp (Nov 6 2023 - 14:31:26)
BugCheck: [BugCheck 1AA, {11b3ee70, 3, ffffcc81e506b900, ffff940bb9f070f8} (1AA)]
Probably caused by: ntkrnlmp.exe (Process: Discord.exe)
Uptime: 0 Day(s), 0 Hour(s), 39 Min(s), and 33 Sec(s)

discord was victim.
Dump didn't mention a driver but follows on from theme of internet apps crashing.

There are other people around who can read dumps, one might see more but I can't see a driver name. I suspect it is the LAN drivers
May 13 2021rt640x64.sysRealtek NICDRV 8169 PCIe GBE Family Controller driver https://www.realtek.com/en/

Nothing else stands out.

not related but you would have better performance out of PC if you had 2 x 16gb ram instead of 1 stick of 32gb as Ryzen works better with dual channel.

strange seeing AMD & Nvidia GPU drivers installed. They seem to get along though.
 
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okay so i'm back again.
fixed a restarting issue with my system about a day ago and I've had no issues.
(system restarts by itself no errors randomly while playing games or just running stuff)
then i'm getting the restarts again.

i'm wondering if the cable to the system restart is the problem like the case button.
how do i check that?

Will provide more information if needed :)
 
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Colif said:
it would be different.

What PSU do you have? I know you said its not the problem but if its stopping during games it might be. What is "running stuff" defined as?

I assume vanguard is uninstalled.
Click to expand...
I have no idea what PSU I have, I know it's 600w.
Running anything, it just seems to restart.
Vanguard is unistalled ATM.
 
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I have a Ryzen 5 5600G CPU, with a A320M-DGS Motherboard.

My CPU is overclocking itself and it causes my system to freeze and then reboot itself. It goes over the max limit (4.4GHz) and then it happens.
When I try to use Ryzen Master, it says overclocking is not supported at all.
It's TDP is 65w and on OCCT it goes over 65w and is around 70w+

I'm willing to give any information needed.

image before crash:
https://imgur.com/a/bKZ0Hwq
View: https://imgur.com/a/bKZ0Hwq
 
Last edited:
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32mhz is hardly a lot. I doubt its counted as an OC, more rounding.

what cooling fans do you have?

draxpc said:
its a corsiar 4000d airflow
Click to expand...
www.corsair.com

4000D AIRFLOW Tempered Glass Mid-Tower ATX Case — Black

The CORSAIR 4000D is a distinctive, yet minimalist, mid-tower ATX case with easy cable management and exceptional cooling, with two included CORSAIR AirGuide fans.
www.corsair.com www.corsair.com

comes with 2 fans, where are they?

Corsair 40000D? CPU will boost as far as it can so if you have a good case, then it can go over 4.4ghz.

I think this is tied into your other problem... the restarts...

Have a look in case and see what PSU you have since you don't know.

I am going to merge both threads together.
 
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Colif said:
32mhz is hardly a lot. I doubt its counted as an OC, more rounding.

what cooling fans do you have?


www.corsair.com

4000D AIRFLOW Tempered Glass Mid-Tower ATX Case — Black

The CORSAIR 4000D is a distinctive, yet minimalist, mid-tower ATX case with easy cable management and exceptional cooling, with two included CORSAIR AirGuide fans.
www.corsair.com www.corsair.com

comes with 2 fans, where are they?

Corsair 40000D? CPU will boost as far as it can so if you have a good case, then it can go over 4.4ghz.

I think this is tied into your other problem... the restarts...

Have a look in case and see what PSU you have since you don't know.

I am going to merge both threads together.
Click to expand...
The two fans are not in the case, i took them out.. I have 4 viprtech rgb 120m fans installed atm.
The PSU is a VIPRTECH 600W Diamondback 80+gold
 
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--SID-- said:
The same as the Apevia Jupiter. A very bad PSU. Replace it!

Find out the specs of the RAM with Taiphoon Burner.
Click to expand...

MEMORY MODULE
Manufacturer
Undefined
Series
Not determined
Part Number
Undefined
Serial Number
Undefined
JEDEC DIMM Label
32GB 2DRx8 PC4-3200AA-UA2-11
Architecture
DDR4 SDRAM UDIMM
Speed Grade
DDR4-3200AA
Capacity
32 GB (8 components)
Organization
4096M x64 (2 ranks)
Register Model
N/A
Manufacturing Date
July 24-28 / Week 30, 2023
Manufacturing Location
Unknown: 00h
Revision / Raw Card
0000h / A2 (8 layers)

DRAM COMPONENTS
Manufacturer
Undefined
Part Number
Not determined
Package
Non-Standard 78-ball FBGA
Die Density / Count
16 Gb / 2 dies
Composition
2048Mb x8 (128Mb x8 x 16 banks)
Input Clock Frequency
1600 MHz (0.625 ns)
Minimum Timing Delays
22-22-22-52-74
Read Latencies Supported
28T, 26T, 25T, 24T, 23T, 22T, 21T...
Supply Voltage
1.20 V
XMP Certified
Not programmed
XMP Extreme
Not programmed
SPD Revision
1.1 / September 2015
XMP Revision
Undefined

FREQUENCYCASRCDRPRASRCFAWRRDSRRDLWRWTRS
1600 MHz28222252743448244
1600 MHz26222252743448244
1600 MHz25222252743448244
1600 MHz24222252743448244
1600 MHz23222252743448244
1600 MHz22222252743448244
1466 MHz21212147683148224
1333 MHz20191943612847204
1333 MHz19191943612847204
1200 MHz18171739552636183
1200 MHz17171739552636183
1067 MHz16151535492336163
1067 MHz15151535492336163
933 MHz14131330432035143
933 MHz13131330432035143
800 MHz12111126371724122
800 MHz11111126371724122
667 MHz10101022311424102
 
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i would get a Corsair RMx 750 as that would suit system better.

Your current PSU probable reason for restarts in games. Buying a good brand means less chance it causes problems going forward.

--SID-- said:
Find out the specs of the RAM with Taiphoon Burner.
Click to expand...

curious, does that talk to ram or go through BIOS? Just wondering if a newer BIOS would resolve that mystery?

Not that I would update BIOS before replacing PSU. I would do it after.
 
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