Question Frequent crash while gaming on New PC

[Henry724]

I bought a new PC in Nov 2021 but it crashes frequently especially while gaming (it also freezes randomly while idling on desktop).

I suspected overheating was the issue but the temperature was <70c while gaming.

I tested with memtest64 and 1 error was found. Then I started to look for some information about my RAM and I found this.

https://imgur.com/a/yzQlwn3

View: https://imgur.com/a/yzQlwn3


It should be a DDR5-5200 ram but the transfer speed here is 4807. The bandwidth is 19200, but is it too small for a DRR5 ram?

It is so strange that the RAM info is different to the spec, should I find the retailer and request for a refund? Thanks a lot!

SPEC:
CPU intel i9 12900k
MB Asus ROG Strix Z690-F Gaming WiFi
GPU ZOTAC GAMING GeForce RTX3070Ti Trinity
RAM D5-5200C38 16GB ADATA XPG Lancer
PSU Cooler Master GX850 GOLD/850W ATX PowerSupply

 

[Ralston18]

Look in Reliability History and Event Viewer.

Either one or both may be capturing some error codes, warnings, or even informational events that correspond with the crash/freeze times.

You can click any given entry to obtain more information and detail. However, that information and detail may or may not be helpful.