Frustrated Novice Installer

[widmer]

I installed Windows7 Pro 64-bit into an Asus Prime Z370-A (With i7-8700k). The USB ports don't work and in the Device Manager the USB controllers and PCI Simple Communications Controller show up in "Other devices". Windows won't update the drivers. How do I update these drivers to get the ports to work?

 

[shknawe]

In device manager Right click on them and install drivers via the internet.

 

[g-unit1111]

In device manager Right click on them and install drivers via the internet.

No, do not do this. This will install the Windows generic drivers that are not motherboard specific. If you want the specific drivers use the DVD that came with your motherboard and install everything on it. This will guarantee proper operation of your motherboard.

 

[shknawe]

WHAT BIOS DO YOU HAVE INSTALLED? Here is the newest. https://www.asus.com/ae-en/Motherboards/PRIME-Z370-A/HelpDesk_BIOS/

 

[g-unit1111]

WHAT BIOS DO YOU HAVE INSTALLED? Here is the newest. https://www.asus.com/ae-en/Motherboards/PRIME-Z370-A/HelpDesk_BIOS/

Again, use the DVD and install the included drivers first. Motherboard manufacturers include these for a reason. Do this and if that does not work then we can start diagnosing further.

 

[popatim]

While the DVD is a great place to start, I prefer to have the manufacturers latest drivers already downloaded and on the same usb I install windows with.
You can find your's Here

 

[widmer]

I have v14.10, the most recent, bios.

Every time I install the recommended driver for the usb (from the MB disk or the Intel website), the mouse freezes and i can't get into the system.

The problem appears to be that although Asus says it supports Windows7, it doesn't and their are no drivers for USB 3.0 and Windows7 on any of the websites, including microsoft.

 

[shknawe]

Look here maybe this will help yours is gen 2 http://www.asmedia.com.tw/eng/e_products_list.php?item=83&cate_index=0 Also have you checked your bios to make sure usb is enabled since you have installed a new os? Also can try these files. https://downloadcenter.intel.com/search?keyword=usb+drivers

 

[widmer]

The first link tells me the driver that I need to buy and gives me options for where to buy it. The second link has a large variety of free drivers, but I don't know which one to pick. But thanks for the info.

 

[g-unit1111]

The first link tells me the driver that I need to buy and gives me options for where to buy it. The second link has a large variety of free drivers, but I don't know which one to pick. But thanks for the info.

No one should make you pay for drivers, ever. If they do you are on the wrong site.