[SOLVED] Games crashing

[fgvand94`]

Hello I have this pc, it has a dh67bl motherboard, intel core i7-2600 3.4 ghz processor, msi Radeon r9 390x 8g gpu and 8 gb of ram. I'm having troubles with certain games crashing when I try to play them. Everything else works fine on the computer and I can even play halo infinite without problems 80% of the time-it does crash sometimes as well and I had to remove the texture pack- but certain games, like assassin's creed unity, crash when I try to play them. Is there any reason anyone here can think of from a hardware perspective why that might be? I don't think there's any compatibility issues and halo is a newer game and is more demanding so it seems strange to me that they don't work. Anyone have any ideas? I've tried basic things like uninstalling drivers and reinstalling, resetting cmos and checking my temperatures but haven't had any luck. One thing I should mention is the cpu doesn't seem to run at anything higher than 40 watts or so. I was under the assumption that a i7 processor used closer to 70 idk if that's right or not though.

edit: looking into it more I think 40 watts fine for an i7.

 

[JohnBonhamsGhost]

which exact games experience the crashing issue, besides AC Unity?

 

[fgvand94`]

The only games I have right now are ac unity, halo infinite multiplayer and the Witcher 3. Halo is the only one that works. assassins creed crashes every time before I can even get into the start menu and the Witcher will start and I can play it a little but it starts getting these black splotches and then eventually crashes. assassins creed every time displays all these white squares on the screen and then crashes before I can get into the main menu.

 

[JohnBonhamsGhost]

these artifacts appearing and then crashing would lead me towards a malfunctioning graphics card.
even if certain games may not experience the issue, it still is a common symptom of a dying or just malfunctioning card.

one way of troubleshooting would be to test a different card in the system and see if it continues to happen.

I've tried basic things like uninstalling drivers and reinstalling

another easy troubleshoot is to wipe all driver related data with DDU in Safe Mode and reinstall the latest available driver package from AMD.
not just uninstalling and reinstalling.

 

[fgvand94`]

I might try that. Where would I download that from? I can't seem to find it.

 

[JohnBonhamsGhost]

Where would I download that from? I can't seem to find it.

googling either 'DDU' or 'Display Driver Uninstaller' returns it with the very first link every time.
don't think your searching very hard.

https://www.google.com/advanced_search?hl=en

 

[fgvand94`]

when I googled it https://www.wagnardsoft.com came up. I guess because it didn't have the name display driver uninstaller in the title, and I'd never heard of the website or that software before, I wasn't sure if that was the right-or a legitimate-website. Thanks Though.

 

[JohnBonhamsGhost]

when I googled it https://www.wagnardsoft.com came up

that's the developer, but usually you would be linked to their Guru3D page for downloads.
perfectly safe & reliable software they produce.

just don't ever use theirs or anybody's "auto-update" driver software.
drivers should always be downloaded directly from their specific product manufacturers.

 

[fgvand94`]

Cool thanks.

 

[fgvand94`]

That didn't fix anything. I bought a 4gb radeon rx550 which is a lower end card and it's all working fine now. Must have been a faulty card.

 

[Rogue Leader]

One thing I should mention is the cpu doesn't seem to run at anything higher than 40 watts or so. I was under the assumption that a i7 processor used closer to 70 idk if that's right or not though.

edit: looking into it more I think 40 watts fine for an i7.

i7-2600 has a TDP of 95w. If it never gets over 40w of power consumption its not running at full power. Now black splotches on the screen sounds like you have other issues, but I think you could have a power delivery issue with both pieces of hardware (GPU and CPU).

What power supply are you using and how old is it?

 

[fgvand94`]

apevia prestige series atx-pr800W 800W. I'm not sure how old it is. I am running on lower settings which is less heavy on the CPU. Running a couple programs at once the average power went up to fifty and it got to sixty + a few times. Seeing that, I don't think there's anything wrong with the power but I'm not an expert.

 

[Rogue Leader]

apevia prestige series atx-pr800W 800W. I'm not sure how old it is. I am running on lower settings which is less heavy on the CPU. Running a couple programs at once the average power went up to fifty and it got to sixty + a few times. Seeing that, I don't think there's anything wrong with the power but I'm not an expert.

Ok, not a good PSU but I'm assuming relatively new based on the fact its still currently available. Lower settings are not necessarily less CPU heavy, those tend to deal with graphics. Games take from the CPU what they need. That said if your GPU isn't doing its job your CPU load will be low as its waiting for the GPU.

The artifacting you described could be anything from heat to GPU failure. I believe black splotches are often due to a memory issue. The fact its crashing afterwards is not good. Download MSI afterburner and try to downclock the memory a little first. If that doesn't fix it, downclock the GPU itself.

 

[fgvand94`]

I downloaded afterburner and tried downclocking it and had no luck there. I didn't see any overheating issues or power issues with the gpu.

 

[Rogue Leader]

I downloaded afterburner and tried downclocking it and had no luck there. I didn't see any overheating issues or power issues with the gpu.

If its failing it doesn't necessarily need to overheat, just not work right. Hence running it a bit slower can sometimes solve the problem.

Did you follow the earlier instructions of a fresh driver install?

 

[fgvand94`]

I did yeah.

 

[Rogue Leader]

I did yeah.

Are all these games from legit sources (Steam etc)?