Question Games do not run properly

Chipster339

Reputable
Feb 25, 2019
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4,510
Can anyone help me?
I feel like my pc is not working properly when i play games. I see posts of people that will a less powerful system can run games at better graphics and stuff. For exaple i cannot run BF1 even on low graphics and settings because it becomes laggy in frames and microstuttering. I went to nvidia setting to force the pc to use the nvidia card instead of the integrated one but doesn't seem that anything has changed.



System info (this is just for system info, not a test)

This Computer
PerformanceTest Information
PerformanceTest Version9.0 (Build 1030) WIN64
PassMark Rating(N/A)
System Information
System NameLAPTOP-FMO6KOIQ
Model
Operating SystemWindows 10 build 17134 (64-bit)
Motherboard ManufacturerHP
Motherboard Model820F
Motherboard Version82.30
BIOS ManufacturerInsyde
BIOS VersionF.25
BIOS Release Date2016/12/12
CPU Information
ManufacturerGenuineIntel
TypeIntel Core i5-6300HQ @ 2.30GHz
CodenameSkylake
CPUIDFamily 6, Model 5E, Stepping 3
SocketLGA 1151
Lithography14nm
Number of CPU's1
Cores per CPU4
Logicals per Core1
Clock Frequencies
Measured Speed2304.2 MHz [Turbo: 3205.8 MHz]
Multiplier23.0X
Bus Speed100.2 MHz
Front Side Bus Speed(N/A)
Timing Error Ratio1.000
Cache per CPU package
L1 Instruction Cache4 x 32 KB
L1 Data Cache4 x 32 KB
L2 Cache Size4 x 256 KB
L3 Cache6 MB
Memory Information
Total Physical Memory12178MB
Available Physical Memory7927MB
Memory Devices
Slot 18GB DDR4 SDRAM PC4-19200
Micron Technology 8ATF1G64HZ-2G3B1, serial#: 322758451, wk/yr: 28/2016
1.2V, Clk: 1200.5MHz, Timings 17-17-17-39 (@ Max. freq.)
Slot 24GB DDR4 SDRAM PC4-19200
Micron Technology 4ATF51264HZ-2G3B1, serial#: 311651299, wk/yr: 19/2016
1.2V, Clk: 1200.5MHz, Timings 17-17-17-39 (@ Max. freq.)
Slot 3
Slot 4
Virtual MemoryC:\pagefile.sys (1856MB)
Drive Information
Physical Drive 0IM2S3138E-128GM-B
Drive Size119GB
PartitionsC:
Interface TypeSATA
Bytes per Sector512
RPMSolid State
Drive Serial Number2G2820037724
Physical Drive 1HGST HTS721010A9E630
Drive Size931GB
PartitionsD: E:
Interface TypeSATA
Bytes per Sector512
RPM7200
Drive Serial NumberJR10004M2XM25E
Physical Drive 2
Drive Size
Partitions
Interface Type
Bytes per Sector
RPM
Drive Serial Number
Physical Drive 3
Drive Size
Partitions
Interface Type
Bytes per Sector
RPM
Drive Serial Number
Physical Drive 4
Drive Size
Partitions
Interface Type
Bytes per Sector
RPM
Drive Serial Number
Optical Drive 1hp DVDRW DU8A6SH
Volume Information
Volume 1C: [Local Drive]
File SystemNTFS
Drive Cluster Size4KB
Volume Size (Free space)118.0GB (24.1GB)
Volume 2D: [Local Drive]
File SystemNTFS
Drive Cluster Size4KB
Volume Size (Free space)915.2GB (399.4GB)
Volume 3E: [Local Drive]
File SystemNTFS
Drive Cluster Size4KB
Volume Size (Free space)16.3GB (1.7GB)
Volume 4F: [Optical drive]
File System
Drive Cluster Size
Volume Size (Free space)
Volume 5
File System
Drive Cluster Size
Volume Size (Free space)
Volume 6
File System
Drive Cluster Size
Volume Size (Free space)
Volume 7
File System
Drive Cluster Size
Volume Size (Free space)
Video Adapters
Video Card 1Intel(R) HD Graphics 530
SLI/Crossfire EnabledNo
Chip TypeIntel(R) HD Graphics Family
DAC TypeInternal
Memory1024MB
Video BIOSIntel Video BIOS
Driver ProviderIntel Corporation
Driver Version22.20.16.4749
Driver Date7-24-2017
Monitor 11920x1080x32 60Hz 96 DPI (Primary monitor)
Monitor 2
Video Card 2NVIDIA GeForce GTX 960M
SLI/Crossfire EnabledNo
Chip TypeGeForce GTX 960M
DAC TypeIntegrated RAMDAC
Memory4095MB
Video BIOSVersion82.7.9b.0.ce
Driver ProviderNVIDIA
Driver Version25.21.14.1917
Driver Date2-20-2019
Temperatures
CPU 036.8C (Maximum: 36.8C)
CPU Core 033.0C (Maximum: 39.0C)
CPU Core 133.0C (Maximum: 40.0C)
CPU Core 231.0C (Maximum: 37.0C)
CPU Core 332.0C (Maximum: 41.0C)
Hard Disk 040.0C (Maximum: 42.0C)
Hard Disk 129.0C (Maximum: 29.0C)
Hard Disk 2
Hard Disk 3
GPU 00.0C (Maximum: 41.0C)
 
I used afterbuner and I see a problem, supposedly my graphic card has 4000 MB memory, however when playing it uses only 1.5k and says that i am using 99% utilization. The tempo of gpu goes around 80 C while the cpu around 73 C. Is that too high?
 
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I used afterbuner and I see a problem, supposedly my graphic card has 4000 MB memory, however when playing it uses only 1.5k and says that i am using 99% utilization. The tempo of gpu goes around 80 C while the cpu around 73 C. Is that too high?
That's not really a problem. The gpu will only utilize as much memory as it needs. It will be app/game dependent. Some games may only require 1gb, some may need all 4. For example, GTA V has a counter that tells you how much vram you use in the graphics menu. Other games do as well.

Temps seem ok for a laptop. Definitely reasonable.
 
I used afterbuner and I see a problem, supposedly my graphic card has 4000 MB memory, however when playing it uses only 1.5k and says that i am using 99% utilization. The tempo of gpu goes around 80 C while the cpu around 73 C. Is that too high?

Have you made sure your laptop is in performance power mode? Also ensure that the laptop is plugged into AC power. When on battery laptops will sometimes use the IGPU to save power.
 
Have you made sure your laptop is in performance power mode? Also ensure that the laptop is plugged into AC power. When on battery laptops will sometimes use the IGPU to save power.
Well in invidia settings is using the preset of max performance in the first row. If you mean windows 10 settings I checked and i was using the Hp recommended. I now created a max performance plan, i'll try with that.
 
That's not really a problem. The gpu will only utilize as much memory as it needs. It will be app/game dependent. Some games may only require 1gb, some may need all 4. For example, GTA V has a counter that tells you how much vram you use in the graphics menu. Other games do as well.

Temps seem ok for a laptop. Definitely reasonable.
Does not make sense. So if I now change graphics to ultra settings it will need and use more graphics memory supposedly. If it does not then there is a problem in my opinion.
 
Does not make sense. So if I now change graphics to ultra settings it will need and use more graphics memory supposedly. If it does not then there is a problem in my opinion.

Uninstall your drivers using DDU in safe mode. Then reinstall the latest drivers for your card. Gmoney gave good information that you shouldn't discount. There are many things that can cause issues pertaining to your problem. You need to eliminate them one by one.
 
Uninstall your drivers using DDU in safe mode. Then reinstall the latest drivers for your card. Gmoney gave good information that you shouldn't discount. There are many things that can cause issues pertaining to your problem. You need to eliminate them one by one.
I have made some tests, so i changed the graphics to high and i have 30 fps with lots of stuttering that go low at 15 fps, graphic memory utilization increased to 3300 so that is not the problem cpu utilization went up to 100%. However, in the main menu when i use afterburner i cannot do a <mod edit>, is SUPER SUPER SUPER laggy, but cpu utilization does not reach 100%, stays around 86%, the only thing that reaches 99% is GPU and its memory utlization goes to 1500. I will now uninstall drivers, see if something changes. Anyway I don't understand...
Is my CPU decent?
 
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Does not make sense. So if I now change graphics to ultra settings it will need and use more graphics memory supposedly. If it does not then there is a problem in my opinion.
Yes if you increase graphics it should utilize more memory. The biggest hits are going to be antialiasing effects. Do you happen to have GTA v, resident evil 2, fc5, or ghost recon wildlands? Those I know for sure have a usage indicator. I agree if you increase load and don't see more usage you have an issue there. Maybe timespy or firestrike(both free on steam). They should potentially max your card.

The DDU suggestion is definitely good and can help replace possibly corrupted drivers.
 
After the uninstall and reinstall of the nvidia drivers, BF1 ran a little smoother, main manu was not super laggy and gameplay low graphics was 60 fps with some stuttering, not entirely playable, CPU temperatures were just little below 80 C with 100% utilization. GPU was 3300 memory and 99% utilization around 80 C
UserBenchmarks: Game 15%, Desk 52%, Work 34%
CPU: Intel Core i5-6300HQ - 57.8%
GPU: Intel HD 530 (Mobile Skylake) - 5.9%
SSD: IM2S3138E-128GM-B 128GB - 69%
HDD: HGST Travelstar 7K1000 2.5" 1TB - 62.2%
RAM: Micron 8ATF1G64HZ-2G3B1 4ATF51264HZ-2G3B1 12GB - 52.5%
MBD: HP Pavilion Notebook

seems that the test did not test the nvidia card imo
 
Interestingly with laptops, you may need to install the updated drivers for the IGPU ie: intel HD graphics. Can you make sure to use DDU in safe mode and uninstall ALL drivers from all vendors. Then install the most recent IGPU and GPU drivers.
 
UserBenchmarks: Game 16%, Desk 54%, Work 35%
CPU: Intel Core i5-6300HQ - 62.4%
GPU: Intel HD 530 (Mobile Skylake) - 6.3%
SSD: IM2S3138E-128GM-B 128GB - 74.5%
HDD: HGST Travelstar 7K1000 2.5" 1TB - 62.2%
RAM: Micron 8ATF1G64HZ-2G3B1 4ATF51264HZ-2G3B1 12GB - 68.5%
MBD: HP Pavilion Notebook
 
Your RAM doesn't look to be in dual channel mode. Usually they should be in slots 1 and 3. Furthermore your mobo might not support asynchronous dual channel (you have 2 different size RAM sticks), but it doesn't hurt to try. I'd say run a RAM benchmark without changing anything, and then move RAM from slot 2 to slot 3 and test again to see if performance improves.
 
Your RAM doesn't look to be in dual channel mode. Usually they should be in slots 1 and 3. Furthermore your mobo might not support asynchronous dual channel (you have 2 different size RAM sticks), but it doesn't hurt to try. I'd say run a RAM benchmark without changing anything, and then move RAM from slot 2 to slot 3 and test again to see if performance improves.
is a laptop
 
Your RAM doesn't look to be in dual channel mode. Usually they should be in slots 1 and 3. Furthermore your mobo might not support asynchronous dual channel (you have 2 different size RAM sticks), but it doesn't hurt to try. I'd say run a RAM benchmark without changing anything, and then move RAM from slot 2 to slot 3 and test again to see if performance improves.

He's on a laptop myguy
 
Please run the userbenchmark test. Not sure what that test is.. View: https://imgur.com/a/QfZnKDX
I was able to make the userbench use nvidia.
UserBenchmarks: Game 27%, Desk 56%, Work 35%
CPU: Intel Core i5-6300HQ - 61.5%
GPU: Nvidia GTX 960M - 22.1%
SSD: IM2S3138E-128GM-B 128GB - 74.5%
HDD: HGST Travelstar 7K1000 2.5" 1TB - 63.1%
RAM: Micron 8ATF1G64HZ-2G3B1 4ATF51264HZ-2G3B1 12GB - 63.9%
MBD: HP Pavilion Notebook
View: https://imgur.com/a/qBxiDE2