Question Games keep crashing ?

[Timmayayay]

About a month ago, my games crash after about 10-30 minutes of game play. Recently I have been playing hell let loose and cyberpunk and I have gone played these games for months without any issues. I also downloaded Elden ring today and that crashed about 5 minutes in. I have not done anything different with my setup in the past month, so I find this odd.

• I just completed a Memory Diagnosis and no issues were located.
• I also completed a SSD integrity check and everything was fine.
• I also checked the integrity of the games in the settings and still no problems (I did this in Steam).
• I also have the most recent updated graphics drivers and windows.

I have had this build for a couple of years with no issues.
With Cyberpunk and Elden Ring it goes back to Windows. With Hell Let Loose I get a "unreal engine is exiting due to d3d device being lost" But I'm always taken back to my home screen. my PSU fan is working. I also have a 2060 Super, so I hope my GPU isnt breaking down. I also installed a game from 1997 and ran that game without any issues and it ran for quite some time, so maybe I am having issues with more demanding games.
This is the first time I am posting in this forum, so I am sorry if this is in the wrong spot.
But any help?

 

[4745454b]

my games crash after about 10-30 minutes of game play...I have had this build for a couple of years...

My first guess would be heat. If d3d is being lost it could be your GPU. I would start by checking temps for CPU and GPU. Make sure all voltages are correct as well.

 

[Timmayayay]

I downloaded MSI Afterburner and did a scan and these were the results:
16:28:08 Connected to MSI Afterburner control interface v2.3
16:28:11 GPU1 : VEN_10DE&DEV_1F47&SUBSYS_13AD10DE&REV_A1&BUS_8&DEV_0&FN_0
16:28:11 Start scanning, please wait a few minutes
16:44:50 Scan succeeded, average core overclock is 58MHz, memory overclock is 200MHz
16:44:50 Dominant limiter
16:44:50 Voltage
16:44:50 Results are considered unstable
16:44:50 Overclocked curve exported to MSI Afterburner


I am assuming this means it's my PSU(power supply)??

 

[4745454b]

You need to check the temps of the CPU and GPU. The GPU was able to boost on avg 58MHz. I would expect a bit more. But without knowing the temps you can't say it's the PSU. Check the temps and Voltages for CPU, RAM, and GPU. We need a lot more info.

 

[Timmayayay]

I played Hell Let Loose and I was able to play for about 20 minutes before it crashed. I would say the average CPU temp was 32-34, and the average GPU temp was 39-41. The usage % for CPU,GPU, and RAM also seemed fine. But I am not sure how to check for the voltages for the CPU, RAM, and GPU.

 

[Timmayayay]

More information about my build:
2060 RTX Super
AMD Ryzen 5 2600X
16 GB of RAM

All of these were purchased in 2019, but my PSU is a EVGA 500W b1 80+ Bronze that was purchased in 2016.

 

[drivinfast247]

More information about my build:
2060 RTX Super
AMD Ryzen 5 2600X
16 GB of RAM

All of these were purchased in 2019, but my PSU is a EVGA 500W b1 80+ Bronze that was purchased in 2016.

I'd start by replacing that PSU.

 

[Timmayayay]

I will try that. Thank you!! Happy Holidays!

 

[4745454b]

There is no way your cpu and gpu Temps are that low while gaming. If you are running a 1080 on a 500W b1 PSU I would replace asap. Might not be the cause of, but it wouldn't hurt anything either.

 

[Timmayayay]

Those were Celsius temps per the NZXT CAM. I also started to play Hades and was running that game fine and without any issues. But as soon as I went back to Hell Let Loose or Elden Ring it froze went back to the desktop. I am going to get a new PSU, but I will have to wait until tomorrow to pick one up since it's Christmas.
I am running 1080p

 

[4745454b]

Correct. Most CPUs will idle 30-35, some 40C. Gaming load will be 60-70C most of the time. (assuming standard cooling.) There is no way your system has a gaming CPU load of 34C. That's what it should be idling at. GPUs run hotter, Depending on the card anywhere from 75-90C Some can hit 100C ok. The only way that makes sense is if those are idle temps, which doesn't help us. You need to find your load temps.

 

[Timmayayay]

Okay I got a Corsair RM750X and installed it and I am still having issues and both Hell Let Loose and Elden Ring crashed.
With Hell Let Loose I got the LowLevelFatalError [File:Unknown] [Line: 198] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - 'HUNG') error after about 2 minutes. With Elden Ring I got maybe 5 minutes in before it crashed.

I installed MSI Afterburner to help me get the temps. While playing Elden Ring my GPU was between 108-124F. CPU was at 116-131F.

I really hope this is not my graphics card. I have never OC this card and only used it for gaming. I also got it brand new from NVIDIA when it came out in 2019 (2060 Super).

 

[Timmayayay]

I also just tried to do a bench mark in Cyberpunk and it crashed before it was able to load. At the peak before the crash the temp of the GPU was 135F and the usage went up to 92%

 

[4745454b]

F or C? Why the change in usage? Having a crash because the CPU hit 108C makes total sense. 108F is only 42.2C

The D3D device is the video card. So I'm inclined to think the error is there. Perhaps the card is dying? I'd start by trading GPUs with a friend and see if the problem moves.

 

[Timmayayay]

F and I am not sure on the usage.

I went to the reliability setting and windows and this is the reasons for the crashes. Not sure if this info is helpful:

Elden Ring:
Description
Faulting Application Path: G:\SteamLibrary\steamapps\common\ELDEN RING\Game\eldenring.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: eldenring.exe
Application Version: 1.8.1.0
Application Timestamp: 6396cee8
Fault Module Name: eldenring.exe
Fault Module Version: 1.8.1.0
Fault Module Timestamp: 6396cee8
Exception Code: c0000005
Exception Offset: 0000000001e3e49d
OS Version: 10.0.19045.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 494b
Additional Information 2: 494bebb4d89b47dabe965880a0fb6a76
Additional Information 3: 2eef
Additional Information 4: 2eef95496b66cb8bdd746b72beb41f5b

Extra information about the problem
Bucket ID: 3c9edd80382367383a3c6017ee070d74 (1890491599482719604)


Hell Let Loose
escription
Faulting Application Path: C:\Program Files (x86)\Steam\steamapps\common\Hell Let Loose\HLL_BugReportUploader.exe

Problem signature
Problem Event Name: CLR20r3
Problem Signature 01: HLL_BugReportUploader.exe
Problem Signature 02: 1.0.0.0
Problem Signature 03: 5eafc5a9
Problem Signature 04: HLL_BugReportUploader
Problem Signature 05: 1.0.0.0
Problem Signature 06: 5eafc5a9
Problem Signature 07: a
Problem Signature 08: 0
Problem Signature 09: System.NullReferenceException
OS Version: 10.0.19045.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 2beb
Additional Information 2: 2beba6fb4680d73a8c78ca7c24ccdb46
Additional Information 3: e04d
Additional Information 4: e04d98114ac1043a67f9e3e8b99335bc

Extra information about the problem
Bucket ID: c6004811f72ce412b1a10b563a70d91a (1270309034870757658)


I also went back to when the issue was starting and it stated Hardware Issue:

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffff910b71f13050
Parameter 2: fffff80048080e60
Parameter 3: 0
Parameter 4: 3c24
OS version: 10_0_19045
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.19045.2.0.0.256.48
Locale ID: 1033

Extra information about the problem
Bucket ID: LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys_Turing_SCG3D
Server information: 62e04695-6cf8-4807-8820-60eda17c70f5



Description
Faulting Application Path: C:\Windows\System32\wbem\WmiPrvSE.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: wmiprvse.exe
Application Version: 10.0.19041.546
Application Timestamp: 5da7ab91
Fault Module Name: KERNELBASE.dll
Fault Module Version: 10.0.19041.2193
Fault Module Timestamp: 7f7062e1
Exception Code: e06d7363
Exception Offset: 000000000002cd29
OS Version: 10.0.19045.2.0.0.256.48
Locale ID: 1033
Additional Information 1: d160
Additional Information 2: d160d4f8009f316ed34bac49a283a07b
Additional Information 3: 914e
Additional Information 4: 914efefea575749f96ecc3c57d7acdd9

Extra information about the problem
Bucket ID: 86730ae0c35292dc084c3f401f5f2b39 (1750843899777067833)

 

[Timmayayay]

Update: I found out that my co worker has a similar build and uses a 2060 super as well. He placed my card into his build and games were crashing, which he says he does not have a issue with his build. I have contacted NVIDIA to see if they will honor their warranty.

 

[drivinfast247]

Update: I found out that my co worker has a similar build and uses a 2060 super as well. He placed my card into his build and games were crashing, which he says he does not have a issue with his build. I have contacted NVIDIA to see if they will honor their warranty.

Definitely sounds like a GPU failing.

 

[Timmayayay]

Final Update: NVIDIA honored their warranty even though at the time of filing my claim I was a couple months outside of their 3 year warranty. The process with them took some time and they had me complete a ton of tasks. It was definitely my graphics cards that was the issue and they gave me a refurbished card and everything is working great. Thank you everyone!