[SOLVED] 'Gaming' laptop crashes at every game

[Zoetbroodje]

My Acer Aspire 7 (64x; Intel Core i7; Nvidia GTX 1050; 8,00 GB RAM), keeps crashing at every game I try to play. Games like Fallout 4 crash at start-up and older games like Fallout NV crash after 10 minutes or so. The laptop itself does not crash afterwards. I've tried countless fixes for the games separately (found on the internet):
Updating my drivers, closing all background programs (Anti-virus and such), adjust the graphic options (to lowest, windowed mode and such).
My GPU reaches a maximum of 60 degrees while it crashes, so heating does not seem the problem also...

Is there anyone who could help me out? Much appreciated, as I am super green in computers and such

 

[sizzling]

What about cpu temperature?

 

[rgd1101]

cpu temp? running on battery?
malware scan?

 

[Zoetbroodje]

The CPU temperature does not exceed 50 degrees (but most games don't even launch properly). I indeed forgot to mention that I ran a malware scan and I am running the laptop on a battery (mostly plugged in), but the battery is not easily removed (as far as I can tell).
Thank you for even replying, I appreciate you taking time for me!

 

[Ketchup79]

So the game crashes, but the computer doesn't. Correct? Are these games all on Steam? What Antivirus and firewall are you running? If you check Event Viewer (under Admnistrative Tools) and go to Windows Logs, System, are there any Red logs around the time the games crash?

 

[Zoetbroodje]

Yes that's correct! The games I try to play now are on Steam. I use Norton (but have been turning it off a lot to try to get the games to run. There are quite a few Red logs (https://www.imageshack.us/i/plR0lIwlp ) and most of them occurred while trying to launch a game (as I haven't used my laptop for much else yesterday).

 

[Ketchup79]

Is that Dutch? Sorry, not my language. Can you share some of the messages from those errors? Also, have you tried re-installing Steam?

If the re-install doesn't work, totally uninstall Norton and see if the games will run.

 

[Zoetbroodje]

I tried reinstalling steam and Norton, but the problem still persists. These are two most occurring errors down below:

Crashdumpinitialisation failed!

The Windows Error Reporting Service-service stopped with the following error: The paging file is too small for completing this operation.

 

[Ketchup79]

Have you manually changed the size of your page file? What size is it currently?

 

[Zoetbroodje]

I had not! It just says that the recommended size is 1900MB with a minimum of 16 MB.

 

[Ketchup79]

Right, but what is the CURRENT size?

 

[Zoetbroodje]

Oh, excuse me. It says it is 4864MB (total paging file size for all drives). Is that the correct one?

 

[Ketchup79]

Ok good. That sounds normal. However, you probably need to increase it. Set it to match you RAM amount (8200 MB if I read your post correctly) then run a game that will crash it and see if the file will write.

 

[Zoetbroodje]

I think this might have worked! I have never heard of increasing this, but it did the trick! I thank you very much for your help!

 

[Ketchup79]

Good to hear!

 

[Zoetbroodje]

Although I'm able to play the game for over half an hour now, the same kind of crash keeps happening (even for Fallout New Vegas). Is there anything else I can check?

 

[Ketchup79]

Is this the same kind of crash, or something different this time? Refer to the same place you were checking in post #8.

 

[Zoetbroodje]

The Logs don't report any error this time. The last time I suddenly got an error saying: Out of memory! I've never seen that error before.

 

[Ketchup79]

Hmm.. when you right-clock on This PC how much RAM does it say it usable (not just the total amount).

 

[Zoetbroodje]

7,85GB available it says

 

[Ketchup79]

In that case, I wonder if it's using the Intel card instead of the Nvidia card. A couple ways to tell:

1. Framerate in the game you mentioned should be terrible if using the Intel card.
2. Run a benchmark like the latest 3dmark and see if you score matches similar systems.

 

[Zoetbroodje]

Well, the game runs supersmoothly until it crashes. I even set the NVIDIA-card as the standard option for both games manually, but this still persists...

 

[Ketchup79]

I am not saying this would be a permanent solution, but you can go in an increase that page file another 4 GB without too much ill effect and see if that helps.

 

[Zoetbroodje]

I'm able to play Fallout NV smoothly for half an hour now (FV4 and DOS2 for a shorter period). However, they still crash with the Out of Memory! error or none at all... FNV is doable like this, so I thank you for that!