Question Gaming PC crashes, does this look like a GPU problem?

[ethanrae]

This sort of game crash only happens while playing Apex Legends. It requires a full PC restart. It doesn't happen for every match, or even most matches. It will only happen maybe 1/5 matches.

https://imgur.com/mSoeEP8

View: https://imgur.com/mSoeEP8


We have tried adjusting refresh rates, we reseated the CPU, we made sure nothing was being overclocked, all temps are cool, the game has been uninstalled and reinstalled, we have rolled back drivers multiple times.

Any ideas or suggestions?

 

[AlxR25]

To me this seems like a ram issue, try running the game with one ram stick if you're using dual channel. If that doesn't fix it then it must somehow be a hard drive issue, try reinstalling on a different drive if you own multiple ofcourse

I'm also unaware of your problem, just giving suggestions. Wait for more replies before making any major changes to your pc

 

[Dark Lord of Tech]

List your full Specs.

 

[ethanrae]

OS Name Microsoft Windows 10 Home
Version 10.0.19044 Build 19044
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-SS4LRP0
System Manufacturer Gigabyte Technology Co., Ltd.
System Model X570 AORUS ELITE WIFI
System Type x64-based PC
System SKU Default string
Processor AMD Ryzen 7 3700X 8-Core Processor, 3593 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. F11, 12/6/2019
SMBIOS Version 3.2
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Gigabyte Technology Co., Ltd.
BaseBoard Product X570 AORUS ELITE WIFI
BaseBoard Version x.x
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.1806"
User Name DESKTOP-SS4LRP0\kielb
Time Zone Central Daylight Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.95 GB
Available Physical Memory 818 MB
Total Virtual Memory 17.0 GB
Available Virtual Memory 2.49 GB
Page File Space 9.04 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes

 

[ethanrae]

Also keep in mind that we did take one stick of RAM out to test the game.

 

[geofelt]

A failure for one game suggests the need for a game patch.
or, possibly a game setting.

What is the make/model of your graphics card and psu?
Next most likely issue is the graphics card driver.

I doubt that ram is an issue(8gb might be)

Run memtest86 or memtest86+
They boot from a usb stick and do not use windows.
You can download them here:

MemTest86 - Official Site of the x86 Memory Testing Tool

MemTest86 is the original self booting memory testing software for x86 and ARM computers. Supporting both BIOS and UEFI, with options to boot from USB.

www.memtest86.com

Memtest86+ | The Open-Source Memory Testing Tool

Memtest86+ is an advanced, free, open-source, stand-alone memory tester for 32- and 64-bit computers (UEFI & BIOS supported)

www.memtest.org

If you can run a full pass with NO errors, your ram should be ok.

Running several more passes will sometimes uncover an issue, but it takes more time.
Probably not worth it unless you really suspect a ram issue.

 

[ethanrae]

A failure for one game suggests the need for a game patch.
or, possibly a game setting.

What is the make/model of your graphics card and psu?
Next most likely issue is the graphics card driver.

I doubt that ram is an issue(8gb might be)

Run memtest86 or memtest86+
They boot from a usb stick and do not use windows.
You can download them here:

MemTest86 - Official Site of the x86 Memory Testing Tool

MemTest86 is the original self booting memory testing software for x86 and ARM computers. Supporting both BIOS and UEFI, with options to boot from USB.

www.memtest86.com

Memtest86+ | The Open-Source Memory Testing Tool

Memtest86+ is an advanced, free, open-source, stand-alone memory tester for 32- and 64-bit computers (UEFI & BIOS supported)

www.memtest.org

If you can run a full pass with NO errors, your ram should be ok.

Running several more passes will sometimes uncover an issue, but it takes more time.
Probably not worth it unless you really suspect a ram issue.

We checked recommended game settings and everything is turned down to low.

The gpu is an AMD Radeon RX-5700xt.
PSU is a Seasonic Focus not sure the power on it though I would guess it's at least 750.

 

[geofelt]

5700XT usually needs 6 and 8 pin aux psu power.
More if it is a factory overclocked version.
http://www.realhardtechx.com/index_archivos/Page362.htm

Do not connect both with just one psu pcie cable, to reduce wiring.
Seasonic recommends using two separate cables.

Can you monitor your gpu temperatures?
If the card gets too hot, bad things can happen.
Much higher than 80c. may cause issues.

You must also consider the possibility that the graphics card is failing.

 

[ethanrae]

5700XT usually needs 6 and 8 pin aux psu power.
More if it is a factory overclocked version.
http://www.realhardtechx.com/index_archivos/Page362.htm

Do not connect both with just one psu pcie cable, to reduce wiring.
Seasonic recommends using two separate cables.

Can you monitor your gpu temperatures?
If the card gets too hot, bad things can happen.
Much higher than 80c. may cause issues.

You must also consider the possibility that the graphics card is failing.

GPU is around 70-80 when under load and we do have two separate cords for his GPU.

 

[geofelt]

Can you test with a different graphics card?

 

[ethanrae]

Can you test with a different graphics card?

That's my next test I suppose. It's just gonna be a major PITA.