Archived from groups: alt.sys.pc-clone.gateway2000 (More info?)
I have a Gateway 600 notebook which is still under warranty. I have been
having intermittent problems with the screen. The problem usually occurs
after the notebook has been running for several hours, when running 3-D
intense applications, or when running video to the LCD and to a projector or
external monitor at the same time. The screen will start `breaking-up`,
making the screen difficult to read. The problem becomes progressively worse
until the screen is nearly unreadable. Sometimes when the cooling fan comes
on, the problem will subside, then return when the fan turns off. Also, the
artifacts can be reduced by pressing on the case next to the right hinge.
I talked with a Gateway tech who told me to reinstall the video drivers
(which I did) to resolve the issue - that 'fix' obviously didn't work.
Later I argued with another gateway tech who after much discussion agreed
that the computer needed service. He told me that it HAD to be sent to
there service center even though I purchased 'on-site' service since they do
not know if the problem is with the screen, the cable, or the video card.
My question is: Has anyone else out there had this problem, and what was
done to remedy it? And, is their anything that I can do to force them to
actually come 'on-site' to fix it rather than sending out my computer for a
week or more waiting for them to repair it?
Thanks.
I have a Gateway 600 notebook which is still under warranty. I have been
having intermittent problems with the screen. The problem usually occurs
after the notebook has been running for several hours, when running 3-D
intense applications, or when running video to the LCD and to a projector or
external monitor at the same time. The screen will start `breaking-up`,
making the screen difficult to read. The problem becomes progressively worse
until the screen is nearly unreadable. Sometimes when the cooling fan comes
on, the problem will subside, then return when the fan turns off. Also, the
artifacts can be reduced by pressing on the case next to the right hinge.
I talked with a Gateway tech who told me to reinstall the video drivers
(which I did) to resolve the issue - that 'fix' obviously didn't work.
Later I argued with another gateway tech who after much discussion agreed
that the computer needed service. He told me that it HAD to be sent to
there service center even though I purchased 'on-site' service since they do
not know if the problem is with the screen, the cable, or the video card.
My question is: Has anyone else out there had this problem, and what was
done to remedy it? And, is their anything that I can do to force them to
actually come 'on-site' to fix it rather than sending out my computer for a
week or more waiting for them to repair it?
Thanks.
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