Ever since moving into a new place, the internet hasn't been the same for me. I've been constantly disconnecting from games like Apex Legends, For Honor, CSGO, etc. (pretty much any online Multiplayer game.
-THINGS TO KNOW
1. I'm using a Wired Connection
2. my eero for WiFi is also plugged into the Modem (not sure if this matters)
3. my internet is way faster at night than it is during the day
4. never had this problem at my old house
5. after i disconnect i can still browse the internet. i dont disconnect from Discord, just the game.
6. Ping in games is always fine.
7. ISP Xfinity
8. never had problems with Xfinity before
9. Not using a VPN
10. Modem is right next to PC
11. Sometimes Twitch will buffer
12. sometimes my internet will disconnect for a few seconds while web browsing or listening to Spotify but the Ethernet logo in the bottrom right never changes (it never shows the internet disconnected sign when this happens though)
13. when i disconnect from a game, nothing happens to windows (i can web browse and spotify keeps playing after disconnecting)
14. Every network connection except Ethernet 2 (Intel(R) I211) is Disabled
_
I'VE TRIED -
1. Updating Intel(R) 1211 Network drivers
2. ipconfig /flushdns
3. 2 other different xfinity modems
4. trying both ports on my current modem
5. disabling UpnP
6. updating chipset drivers and GPU drivers
7. port forwarding (specifically for For Honor)
8. Unplugging Modem for 30 seconds then plugging it back in
9. trying both ethernet ports on PC
10. Setting Firewall to Low in the Xfinity Admin Tool
11. unchecked IPv6
12. Disabling Firewall in Windows
___
- a Tech did come out and im not exactly sure what he did, but he gave us a new modem and i guess made the internet speed faster, but im still expiriencing disconnects from online multiplayer games
SPECS -
Windows 10 Pro 64 bit
GPU: AMD RX 480 8G
CPU: Ryzen 7 3700x
MOBO: ASUS ROG Strix X570-E
PSU: Corsair RM850x Gold
Modem: Voice and Data Modem TECHNICOLOR CGM4331COM
--------------------------------------------------------------------------------------------------------------
RESULTS FROM RUNNING ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : DESKTOP-U6M2VER
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.wa.comcast.net
Ethernet adapter Ethernet:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hsd1.wa.comcast.net
Description . . . . . . . . . . . : Realtek PCIe 2.5GbE Family Controller
Physical Address. . . . . . . . . : F0-2F-74-D3-B9-07
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Ethernet 2:
Connection-specific DNS Suffix . : hsd1.wa.comcast.net
Description . . . . . . . . . . . : Intel(R) I211 Gigabit Network Connection
Physical Address. . . . . . . . . : F0-2F-74-D3-B8-8C
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 10.0.0.164(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, September 18, 2021 10:35:04 AM
Lease Expires . . . . . . . . . . : Monday, September 20, 2021 10:35:03 AM
Default Gateway . . . . . . . . . : 10.0.0.1
DHCP Server . . . . . . . . . . . : 10.0.0.1
DNS Servers . . . . . . . . . . . : 75.75.75.75
75.75.76.76
-THINGS TO KNOW
1. I'm using a Wired Connection
2. my eero for WiFi is also plugged into the Modem (not sure if this matters)
3. my internet is way faster at night than it is during the day
4. never had this problem at my old house
5. after i disconnect i can still browse the internet. i dont disconnect from Discord, just the game.
6. Ping in games is always fine.
7. ISP Xfinity
8. never had problems with Xfinity before
9. Not using a VPN
10. Modem is right next to PC
11. Sometimes Twitch will buffer
12. sometimes my internet will disconnect for a few seconds while web browsing or listening to Spotify but the Ethernet logo in the bottrom right never changes (it never shows the internet disconnected sign when this happens though)
13. when i disconnect from a game, nothing happens to windows (i can web browse and spotify keeps playing after disconnecting)
14. Every network connection except Ethernet 2 (Intel(R) I211) is Disabled
_
I'VE TRIED -
1. Updating Intel(R) 1211 Network drivers
2. ipconfig /flushdns
3. 2 other different xfinity modems
4. trying both ports on my current modem
5. disabling UpnP
6. updating chipset drivers and GPU drivers
7. port forwarding (specifically for For Honor)
8. Unplugging Modem for 30 seconds then plugging it back in
9. trying both ethernet ports on PC
10. Setting Firewall to Low in the Xfinity Admin Tool
11. unchecked IPv6
12. Disabling Firewall in Windows
___
- a Tech did come out and im not exactly sure what he did, but he gave us a new modem and i guess made the internet speed faster, but im still expiriencing disconnects from online multiplayer games
SPECS -
Windows 10 Pro 64 bit
GPU: AMD RX 480 8G
CPU: Ryzen 7 3700x
MOBO: ASUS ROG Strix X570-E
PSU: Corsair RM850x Gold
Modem: Voice and Data Modem TECHNICOLOR CGM4331COM
--------------------------------------------------------------------------------------------------------------
RESULTS FROM RUNNING ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : DESKTOP-U6M2VER
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.wa.comcast.net
Ethernet adapter Ethernet:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hsd1.wa.comcast.net
Description . . . . . . . . . . . : Realtek PCIe 2.5GbE Family Controller
Physical Address. . . . . . . . . : F0-2F-74-D3-B9-07
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Ethernet 2:
Connection-specific DNS Suffix . : hsd1.wa.comcast.net
Description . . . . . . . . . . . : Intel(R) I211 Gigabit Network Connection
Physical Address. . . . . . . . . : F0-2F-74-D3-B8-8C
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 10.0.0.164(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, September 18, 2021 10:35:04 AM
Lease Expires . . . . . . . . . . : Monday, September 20, 2021 10:35:03 AM
Default Gateway . . . . . . . . . : 10.0.0.1
DHCP Server . . . . . . . . . . . : 10.0.0.1
DNS Servers . . . . . . . . . . . : 75.75.75.75
75.75.76.76