These are my specs for the pre-built PC I bought from NZXT BLD:
CPU: AMD Ryzen 7 2700X 8-Core 3.7GHz
CPU Cooling: NZXT Kraken X72
Motherboard: ASRock X470 Taichi (Black)
Ram: G. Skill TridentZ RGB 16GB (2 x 8GB) 3600 MHz (2)
SSD: Samsung 970 EVO 1TB (2)
GPU: MSI GeForce RTX™ 2080 Ti LIGHTNING Z
PSU: Seasonic PRIME Ultra 1200W Platinum
Case: NZXT H700 (White)
OS: Microsoft Windows 10 Home
I am experiencing the following issues with my new NZXT pre-built computer:
Also, I have created a ticket with NZXT, but I haven't gotten a response in two business days. Today is Tuesday, and I have been posting updates and requests for help since last Thursday night with no response. I know that they are not open for support on weekends, though. I'm just really concerned and finding it hard going on with life, concentrating at work, with this weighing on me. I have a PC that cost me almost 5K that is unusable, and I'm not getting a quick response or help from NZXT. I know that technically I have a 2 year warranty and a 30 day return policy, but it is all in their hands to make this right. Does anyone have any advice on how to handle this on the NZXT end? Or examples of their personal experience with NZXT's customer service? Do you think I should try to aim for returning this during the 30 day window, since I am already having so many problems with it?
CPU: AMD Ryzen 7 2700X 8-Core 3.7GHz
CPU Cooling: NZXT Kraken X72
Motherboard: ASRock X470 Taichi (Black)
Ram: G. Skill TridentZ RGB 16GB (2 x 8GB) 3600 MHz (2)
SSD: Samsung 970 EVO 1TB (2)
GPU: MSI GeForce RTX™ 2080 Ti LIGHTNING Z
PSU: Seasonic PRIME Ultra 1200W Platinum
Case: NZXT H700 (White)
OS: Microsoft Windows 10 Home
I am experiencing the following issues with my new NZXT pre-built computer:
- If I set the Display resolution to 1920 x 1080p (the resolution I would like to use), then there are flickering green artifact lines all across the screen.
- Even when set to 1366 x 768p, there are green and purple squiggly artifact lines that show up during boot on the black Asrock screen, showing that there is still a problem. But at this lower resolution, I don't experience the green lines when viewing Windows.
- There is no audio at all. The audio drivers appear to be installed and running, but there is no sound at all.
- The MSI GeForce RTX 2080 TI Lightning card displays the following error in Device Manager: "Windows has stopped this device because it has reported problems. (Code 43)" I think this is an important clue to the problems I am having with the green artifact lines and the lack of audio.
- I removed and re-seated the graphics card. I also checked the power cables and they appear to be installed correctly.
- I uninstalled and re-installed the Nvidia GeForce 20 series drivers.
- The card still displays the "Windows has stopped this device because it has reported problems. (Code 43)" error in Device Manager.
- I still cannot set the display resolution to 1920 x 1080 without the green artifact lines.
- There is still no audio.
Also, I have created a ticket with NZXT, but I haven't gotten a response in two business days. Today is Tuesday, and I have been posting updates and requests for help since last Thursday night with no response. I know that they are not open for support on weekends, though. I'm just really concerned and finding it hard going on with life, concentrating at work, with this weighing on me. I have a PC that cost me almost 5K that is unusable, and I'm not getting a quick response or help from NZXT. I know that technically I have a 2 year warranty and a 30 day return policy, but it is all in their hands to make this right. Does anyone have any advice on how to handle this on the NZXT end? Or examples of their personal experience with NZXT's customer service? Do you think I should try to aim for returning this during the 30 day window, since I am already having so many problems with it?