Question Gigabyte Aorus X570 SATA not working

[keiserxol]

Hi everyone, thanks for everyone reading this and hopefully someone will be able to help me

Aorus X570 brand new, Ryzen 9 3900X, 32 GBs RAM. I installed 2 Sabrent NVME on the motherboard, and they work perfectly.
After installing Windows, I plugged my old 3.5" mechanical SATA HDDs on the onboard SATA Controller.
Not one single disk recognized by BIOS.
Updated bios to the latest version. No dice.

Tried different cables, tried all the SATA ports, tried only one disc at a time, even different PSU ports. Nothing.
I even removed one of the two NVMEs, no difference.

I plugged an old SSD, and SURPRISE: it's recognized by the BIOS and Windows! After that I tried re-plugging a mechanical SATA. Zip. Nada.

I thought it could be a problem with the SATA controller, so I bought an aftermarket PCIex SATA controller, plugged in the second PCIex slot.
Same problem: the 3.5" mechanical SATA HDDs are not in any way recognized by the operating system nor the BIOS. The SSD disk, on the other hand, is immediately recognized.

Any suggestions other that RMA the mobo? Thanks guys!

 

[rgd1101]

what is on the old 3.5" hdd? how old it is? was it working recently?

 

[keiserxol]

There a couple of HDDs. The newest is a Seagate bought on August 2020.
And yes, everything was working perfectly fine until Saturday when I assembled the new PC.

 

[rgd1101]

then yeah, I would think is a mobo issue.

 

[Roadrunner06]

Hi did you managed to resolve this issues? I've the same issues but with B550, I've tried any known combination to ensure its hardware failure/components failure or not.

My HDD is Seagate Barracuda bought Dec 2020

1. Using SATA Cable provided with the Mobo cannot detect HDD but can detect SSD
2. Using SATA cable that my SSD is working fine (Using SATA SSD Patriot 1TB working fine
3. Trying SATA port for the SSD port 0 to 5 detected OK no problem
4. Trying SATA port for the HDD port 0 to 5 not detected in any port and even using same cable for the SATA SSD it still cannot detect.
5. I've also test the SATA Power cable, different cable and swap the cable which also work for SSD but not HDD.
6. Ive test the HDD on my other Gigabyte older model X470 Aorus Gaming 7 Wifi it's detected
7. I've tested the other HDD on my other computer working fine, using my USB Docking also fine /OK and even able to format the whole HDD.
8. Ive tested the HDD older one Western Digital 500GB, and 1TB also Not detected.

I've put a ticket to Gigabyte and still ask me to check the BIOS setting and manual, which I've done it many times to find if I've missed anything on the setups with newer BIOS, but none.

Could it be the BIOS or the IO or Chipset itself. It meant that HDD no longer able to be connected? that absurd.?

I don't think it's Mobo hardware issues, as SSD SATA is working fine/OK just the HDD (Spinning drive) that are not detected really wierd?

Hi everyone, thanks for everyone reading this and hopefully someone will be able to help me

Aorus X570 brand new, Ryzen 9 3900X, 32 GBs RAM. I installed 2 Sabrent NVME on the motherboard, and they work perfectly.
After installing Windows, I plugged my old 3.5" mechanical SATA HDDs on the onboard SATA Controller.
Not one single disk recognized by BIOS.
Updated bios to the latest version. No dice.

Tried different cables, tried all the SATA ports, tried only one disc at a time, even different PSU ports. Nothing.
I even removed one of the two NVMEs, no difference.

I plugged an old SSD, and SURPRISE: it's recognized by the BIOS and Windows! After that I tried re-plugging a mechanical SATA. Zip. Nada.

I thought it could be a problem with the SATA controller, so I bought an aftermarket PCIex SATA controller, plugged in the second PCIex slot.
Same problem: the 3.5" mechanical SATA HDDs are not in any way recognized by the operating system nor the BIOS. The SSD disk, on the other hand, is immediately recognized.

Any suggestions other that RMA the mobo? Thanks guys!

 

[keiserxol]

Hi Roadrunner06, after a long series of tests I decided that it's a PSU issue. I had a modular Cooler Master, and somehow it broke my spinning drives (maybe the cable/slot they were attached to was defective), effectively destroying 7 TBs of data collected in over 20 years. I double checked everything:

• my old HDDs are not detected by another computer, nor via external USB rack nor connected to the motherboard. Dead. Nada. Zip.
• a new HDD I just bought is working just fine: it's correctly detected by the BIOS and Windows

So, I bought a new PSU. JFC.