Gigabyte: Asus Lied & Fooled Customers

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Well, About an hour ago I just had my Asus Crosshair II Formula die on me. It was a busted cap (it scared the crap out of me when it exploded). I have owned 7 asus boards (and the computer I'm posting this on is running an asus board). I don't want to believe the news because I've never had any problem with asus products before.
 
Am i wrong or are those Gigabyte people not very good at English?
It doesnt seem very reputable to accuse another company in such an improper language . .
Furthermore Ive got to add my favorite quote by Terry Pratchett
concerning the use of multiple exclamation and questionmarks:
"Multiple exclamation marks," he went on, shaking his head, "are a sure sign of a diseased mind."

 
I'm not sure what to believe anyway. I had AMD based pc that would hang now and again. I was told it was software. I was told it was the memory .I was told it was the video card. I changed the power supply and now its fine. I'm not surprised about false claims with things. I use to drink ribena juice because of the false claims of high vitamin C.

Then i found out
"
Two New Zealand schoolgirls humbled one of the world's biggest food and drugs companies after their school science experiment found that their ready-to-drink Ribena contained almost no trace of vitamin C".

Im not surprised with motherboards. If i had a computer internet cafe shop and put all the motherboards to test and put a power meter on each computer and see how they go.
 
Personally I think those are just marketing talks being thrown around to attack the competition. I have had 2 ASUS boards and they seem fine to me. I didnt think ASUS would take such harsh accusation in silent.... we shall see.
 
ASUS seems to be fighting back! so it is not true afterall. Why must companies mislead customers to earn business.... maybe one day I will just build my own board from scratch.

ASUS statement shown on http://www.nordichardware.com/news,7749.html

NEWS

ASUS replies to Gigabyte's claims of lies and misleading marketing
Written by Andreas G 16 May 2008 11:28

Over the last couple of days there has been a lot of harsh words being thrown out by Gigabyte toward ASUS. There were even claims that ASUS was outright lying and actively misleading customers, and that ASUS was stealing Gigabyte's ideas. This isn't really the kind of marketing we enjoy listening to, so we've avoided reporting about it the extent possible. We're certain you've seen reports about it elsewhere. ASUS has now published two official responses, one where it says that it will take legal actions if necessary and a second where it counters Gigabyte's claims;

First response;

"It has come to our attention that a certain Taiwanese Motherboard Manufacturer has made false claims against ASUS motherboards. These claims have given rise to false information being communicated in both the mainstream media and technology channels. ASUS wishes to clarify the issues and so avoid any further confusion.

After investigation, it is clear that this company in question made use of a sponsored gathering of local and international media to deliberately spread information that we consider both untrue and without credible verification. This “disinformation” is not only extremely damaging to ASUS but also completely misleading to the consumers.

ASUS reserves the right to take legal action against any individual, organization or corporation which creates or spreads such rumors."

And the follow-up;

"As a leading technology innovator, ASUS welcomes any constructive competition within the industry to work together in providing better solutions for the consumers. Recently, ASUS has unveiled its new P5Q series motherboard, which incorporates the following ASUS cutting edge technologies.

Exclusive Feature 1: The world´s first energy saving motherboards now feature new generation EPU for ultimate energy savings and performance
ASUS, in September 2007, released the world´s first EPU energy saving motherboard. Now, the P5Q series utilizes the newest version of the EPU hardware based energy saving chip, which can detect current PC loadings in real time and automatically moderate the power supply for complete system level power savings.

Exclusive Feature 2: World´s first true 16-phase power design for ultimate durability and lowest power consumption
In order to achieve the best possible performance and energy savings, the ASUS P5Q series´ VRM voltage regulation module utilizes the ASUS exclusively designed true 16-phase power design; which features intelligent auto phase switching technology - when the CPU load increases, 16-phases are utilized, and during low CPU processing periods, it switches automatically to a responsive 4-phase system to power the CPU. This allows the ASUS P5Q to draw less power, thereby raising power efficiency and prolonging component lifespans for longer durability.

Exclusive Feature 3: All Japan-made conductive capacitors for low temperatures, stability and longer lifetimes
The ASUS P5Q utilizes 100% Japan-made conductive polymer capacitors for the whole motherboard, providing world-class stability, low temperatures, and reduces the risk of high voltages to the CPU – providing various ways to prolong component life-spans.

Exclusive Feature 4: 5 Seconds* from bootup to online with Express Gate
Many times, the PC is only switched on to access email, surf the Internet or chat with friends through instant messaging programs – so why waste precious minutes of your time just waiting for boot-up? In order to make PCs more accessible to people, ASUS has designed the exclusive Express Gate for rapid online access after bootup. In just 5 seconds, users will be able to enjoy Internet access, Skype calls, popular Instant Messengers (IM) like MSN or Yahoo Messenger, watch YouTube videos, view photos and check their emails – all without waiting to load Windows!

Exclusive Feature 5: 360° total protection for safety and data Security
The ASUS P5Q series utilizes 4 exclusive “Total Safety Features” to provide full 360° personal computing protection to cater to the safety of consumers and data security.

In regards to motherboard safety, ASUS has designed the Electrostatic Discharge Protection (ESD) and Overcurrent Protection features. The human body can build up electric static charges as high as a few kilovolts. When contact is made to electronic devices through the fingers, this charge can cause electrical damage to internal components. ASUS´ ESD Protection provides static electricity protection that surpasses the EU´s strict standards, especially for commonly used USB ports.

An overcurrent is a current that exceeds the amperage rating of the external device (flash memory, hard disks etc) or circuits (e.g. ICs). If an external device with a fauty circuit is connected to a PC, an overcurrent might occur and seriously damage components or the external device. ASUS´ Overcurrent Protection automatically detects such overcurrents, and acts to protect your external devices and other motherboard components.

Users usually store photos and music in their hard disks. Due to complex backup solutions and the long time taken for backups, users seldom find it easy to perform backups – even when using traditional RAID options. ASUS´ Drive Xpert makes it easy to perform data backups through a user-friendly graphical user interface, or enhance hard drive performances without the hassles of complicated configurations.

ASUS´ Data Guardian provides a secure and protected working environment for users – and secures the user´s personal data via TPM to create a virtual folder protected by an encryption key, and then stored on a USB portable drive. With Data Guardian, users will never worry about unauthorized usage, hackers and stolen hard disk drives ever again.

The ASUS P5Q series of motherboards has broken through a new level of computing –now motherboards can be safer, more efficient, more stable, more durable and provide system level power savings to help protect and save the earth!


 
Response to message of Char Lewis posted on 16/05/2008 04:46

Asus did not responded directly to any point at all! It just keep saying P5Q series, but the MB in the test is Asus P5K SE/EPU! Also, P5Q series are P45 chipset MB that are not yet released!

Anyone carefully read the respond will see Asus tried to fool us again!

Why Asus don't just do a live demo in front of the media with the same setup as Gigabyte if the accusation is bullshit? Asus has no such ability? If so, that means Asus is not technically as good as Gigabyte. If not, why not just showing us?

Below are my additional comments to those exclusive features:

Exclusive feature 3:

I would recommend everyone to have a look on Asus P5K SE/EPU on Asus website.
http://www.asus.com/999/images/products/2067/2067_l.jpg
At least 3 capacitors are not Japan Japan-made conductive capacitors.

Exclusive feature 4 and 5:
Asus P5K SE/EPU have no Express Gate and Total Safety Features, these are just on P5Q.
http://www.asus.com/products.aspx?l1=3&l2=11&l3=534&l4=0&model=2067&modelmenu=1

Related URL: Power consumption of five P35 motherboards
http://techreport.com/articles.x/12747/16


More examples of Asus try to fool: (Click on Cached of Google result for easier reading)

http://www.excaliberpc.com/support/forum/topic-TopicID-1638.html

http://www.google.com/search?hl=en&rls=com.microsoft%3Aen-us&q=%2Blying+%2BAsus&btnG=Search

http://www.google.com/search?hl=en&rls=com.microsoft%3Aen-us&q=%2BAsus+%2Bmisleading

Asus is fooling us again and again!
From now on, I will stop buying Asus products!
 
[citation][nom]nukemaster[/nom]Well at least your P5W based board works...mine freezes with ANY 1333 quad core cpu in it(and errors with old cpus clocked at 1333)...[/citation]

Yes, my Asus P5WDG2 WS Pro works with Core 2 Quad Q9450 but my point is I do not expect to overclock as Asus never mentioned that on the CPU support list (I know Gigabyte does mentioned). It could lead to replacing some more hardware rather just the CPU. I am lucky this time; as it could cost me something more than just CPU because the important info is not on the web site. I do need to find out the way myself to make the CPU works at its full speed, it is more than just putting in the FSB. I do not have much knowledge in overclocking.

Also, my board is a workstation-grade board costs about US$285 at the time of purchase. I do expect something with such price, fair enough? At that time, Gigabyte released board with solid cap already in high-end models. My board have no solid cap at all. I have some non-Asus boards with capacitor broken and cannot be used.
 
Somehow I am very skeptical to some of the points Gigabyte made. Not being able to duplicate the same # could have many reasons… accusing others of lying is pretty strong wording….

By the way, the motherboards quoted above with the so called exclusive features are motherboards from last generation. Surely they wouldn't have the recently announced exclusive features announced in the new P45 series recently.

I would like to see credible 3rd party source doing the test and believe that instead of the marketing talks.
 
do you remember asus boards k8n4 e, k8n4 e-se, a8n... veri bad boards... elitegroup make better boards...
 
[citation][nom]johnbilicki[/nom]Asus RMAs new/expensive motherboards with USED/BROKEN motherboards. To tell with taking a chance on $200-$300 motherboards that you risk a used replacement with and even *if* they work don't work as advertised.On the other hand I've had two Gigabyte motherboards (sockets 754 and my first 939) which were both great boards that still work to this day. Unfortunately in two examples Gigabyte twiddles it's thumbs on important chipsets such as nVidia's true 16x SLI for socket 939 and nVidia's latest 780a chipset. Asus has two boards listed on Newegg ATM.Asus has also been busted for many other things in the past. All good things come to those who wait and buy trust worthy brands...that is if those brands decide whether to bother making desirable products or not![/citation]
I second that. I sent back my defective board TWICE and both that were returned to me under warranty were bad...so after spending $35 on shipping to *try* to get a working Asus board, I went and bought a Gigabyte.
 
About Asus EeePC, 20 GB version is only 4GB SLC + 16GB MLC
Asus seems never mentioned this point, just saying 20GB. That is quite misleading. (HK is selling EeePC 900)

If you load WinXP (using the original CD) to C: (4GB SLC) then...
 
>> Asus RMAs new/expensive motherboards with USED/BROKEN motherboards. >> To tell with taking a chance on $200-$300 motherboards that you risk >> a used replacement with and even *if* they work don't work as
>> advertised.

>> On the other hand I've had two Gigabyte motherboards (sockets 754
>> and my first 939) which were both great boards that still work to
>> this day. Unfortunately in two examples Gigabyte twiddles it's
>> thumbs on important chipsets such as nVidia's true 16x SLI for
>> socket 939 and nVidia's latest 780a chipset. Asus has two boards
>> listed on Newegg ATM.

>> Asus has also been busted for many other things in the past. All
>> good things come to those who wait and buy trust worthy
>> brands...that is if those brands decide whether to bother making
>> desirable products or not!

This guy know what he is talking about: Gigabyte has first class quality AND they have a decent warranty service. But they do lag sometimes on latest and greatest features. I need PCI-X slots so I have to go Tyan (very user unfriendly, but great price performance) or Asus. Would rather go Gigabyte, but they just don't have the line.

BTW, Gigabyte is not innocent when it comes to feature hype: those "dual" power supply cards they used to push as a feature of their high-end boards were pure hype. Great boards anyway, but still...

P. S. MSI? Yeah right. I'd just as soon get an ECS at Fry's 😀
 
I've had both brands of boards. my current gigabyte board i can't overclock and use sli at the same time (not enough resources)... on my asus board i got a pillar of flame out of my VGA controller(not under load. not overclocked) and 2 broken RMAs.. i prefer gigabyte because it does what it says and doesn't try to screw me over when it's product fails to meet expectations as low as simply working.
 
When they do fights like this, don't believe all they're saying.
Not trying to be offend anybody, but
Gigabyte and Asus has both downsides and Gigabyte just pointed out one.
 
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