Gigabyte ...is so clever!

[aevm]

When did that happen? Could someone enlighten me...

There was a sort of alliance (or merger) a couple of years ago. It didn't last long. They are independent companies these days.

 

[lp231]

I think the OP's point is rather about the quality of customer service rather than the product itself. If a product has a physical design defect then no amount BIOS update would fix that board. So what do you do then? You contact them to try to know how the problem could be fixed. While a lot of problems could be solved by Bios updates, there will always come a time and an instance where you'd need further support.

I had to return some Asus boards before and right here it goes like this

Asus RMA dept. it consist of 3 levels.

Level 1 the (the newb dept.) All they ask for you is your name, email address, shipping address and telephone.
You tell them your model number along with the serial and the problem. No questions asked and they send you a RMA number with instructions on how to shipped the board back.

Level 2: Same as level 1 but with a few techical question asked.

Level 3: Lots of technical question to which some I find it ridiculious.
What brand name of ram are you using? So what if I did not use the ram that's not
in your QVL so does that mean I do not get support?

 

[leebcg]

Thank you for making the point amnotanoob ie. This is the reason for the post in the first place. It is about “Service”, or the lack of it!!!!

Any part from any company can go bad for many reasons. But if some company ships sub standard parts for folks to buy as a practice, and does not want those buyers to contact them with a problem, than we could say this company should be brought to light for others to see and make a judgment call as to buy or not to buy anything form that company.

If I want to buy a new board, I’ll get on line and read forums just like this one, and I’ll attempt to make my purchase based on the level headed post made by the members that speak form experience rather than ‘Word Warriors’ that seem to get off-topic and blast someone for an opinion that person has.

As for my business, I’ve ran it just fine for 22 years, and I get around the crashing thing. I do have other computers, I don’t want Linux. And Yes, I have the latest drivers and bios flash for the board.

When you’re in business, there’s a method for maintaining ‘order.’
When a computer that has a large work-load fails, you want to get it back online quick (I have better things to do than tinker with a computer).

The system does work, it just crashes at random. The problem could be fixed I’m sure, but wouldn’t it be nice if the people that made the board had at least some help files that covered the issue on their web site? I could find none if they do.

 

[Muhad]

Well I know the pain he is talking about.
I will never buy another ABIT mobo.

My Foxconn C51XEM2AA is awesome, and so is the support.

They have always answered my emails even though a couple of times I ranted at them for being so slow. However I had a couple of questions to ask them lately and they responded in less that 24 hours. And yes they actually speak English well enough to understand them. lol

 

[Zorg]

Any part from any company can go bad for many reasons. But if some company ships sub standard parts for folks to buy as a practice, and does not want those buyers to contact them with a problem, than we could say this company should be brought to light for others to see and make a judgment call as to buy or not to buy anything form that company.

So now you are saying that Gigabyte ships substandard parts because you have a "broken" mobo that it appears you haven't even tested properly? I built three Q6600 with P35-DQ6 mobos and they all work flawlessly. You haven't even posted your specs and asked for help. Is your RAM on the QVL? Is your PSU good quality, or a POS? I understand your pain, but you can't diagnose the problem just with an error from, God help us, Vista or XP. You may well have a defective mobo, such is life, but you haven't given me any indication that you have done any testing to confirm this. Maybe you should stick to HP.

If I want to buy a new board, I’ll get on line and read forums just like this one, and I’ll attempt to make my purchase based on the level headed post made by the members that speak form experience rather than ‘Word Warriors’ that seem to get off-topic and blast someone for an opinion that person has.

That's funny, If you would read these forums or others, you would find that the vast majority of level headed posters have no problems with their Gigabyte mobos and would recommend them. Some may like other mobos based on personal preference, OC options etc., but you will find horror stories about all of the manufacturers. Support from mobo manufacturers is abysmal at best. I'm just happy to get to a manufacturer's site that has more than 56K of bandwidth with driver and BIOS updates.

The system does work, it just crashes at random. The problem could be fixed I’m sure, but wouldn’t it be nice if the people that made the board had at least some help files that covered the issue on their web site? I could find none if they do.

As I said support from all mobo manufacturers is crap, you might as well get use to it. If you want to see a flaky mobo read this thread Asus P5K-E wifi stable but randomly won't POST that I posted earlier. This is appears to be a wide spread problem with the mobo, and they got no assistance either, yet people still like Asus. So don't condemn Gigabyte for a problem that might or might not be their fault just because of crap support, because crap support is the norm.

As I said earlier, if you would like assistance in attempting to confirm the source of your problem, then I and others are here to help.