I am on hold for this issue at this time. I have a friend who is having the problem, and she also is fighting for her life due to breast cancer. When I thought I was going to go over and look at her machine, I started looking for answers. So unfortunately I do not have the answers to your questions. I will print them out so as to go to do the fix, and if it doesn't work, (I.e. go into setup and look around save and get out, and see if it clears up the problem.) I will have the questions to ask her. Thank you so much for taking your time to answer.