Archived from groups: alt.sys.pc-clone.dell (
More info?)
Irene wrote:
> I went through all of this with a sales supervisor. As I said, what I posted
> were his words, not mine. He gave me this reference.
>
> This comes directly from the Dell Gold Tech Support web site:
>
> " Gold Technical Support is currently not available on Dimension or Inspiron
> Personal Systems and is currently not available to Dell Home System,
> Employee Purchase Program and Faculty Staff and Student customers. "
>
> Please note the exclusion of Dimension and Inspiron computers.
> See subnote 1---at the bottom of this page, just above the copyright
> section.
>
> Here is the URL.
>
>
>
http://www1.us.dell.com/content/topics/global.aspx/services/en/gts?c=us&cs=19&l=en&s=dhs
>
> I wish it were available for Dimension computers, but it is not.
>
>
> "Leythos" <void@nowhere.lan> wrote in message
> news
😛an.2005.03.01.17.09.49.540153@nowhere.lan...
>
>>On Tue, 01 Mar 2005 08:47:09 -0800, Irene wrote:
>>
>>
>>>As I said, this all goes along with "stretching the truth", which
>>>apparently
>>>is how some get the Gold Tech Support that Dell sees fit to deny it's
>>>Home/Home Business customers. As I also said, that is between them and
>>>their
>>>conscience.
>>>
>>>Just because Dell sees fit to act in this manner does not mean that we
>>>are
>>>willing to stoop down to their level.
>>>
>>>I suspect that, based on what we were told over the phone by Dell Sales,
>>>if
>>>Dell decides to "crack down", those folks will be found to have
>>>"provided
>>>false and misleading information, in order to get the upgraded service".
>>>That allows Dell to "cancel the service agreements with those customers".
>>>
>>>Not my words----that of a Dell Sales Supervisor.
>>
>>Irene, I appreciate what you're saying, but if you only look at the truth,
>>you are providing a business service to customers - the fact that you
>>provide that service free does not change the fact that it's a service.
>>
>>I'm not here to convenience you that you are or are not a business, only
>>that you don't have to fib/lie about your business status.
>>
>>Are you aware that many companies operate under the owners Social Security
>>Number and claim everything on their personal taxes to the IRS - called
>>Sole Proprietor-Ship businesses. Dell has no problem selling business
>>services to those types of businesses, and in fact, that's what the "Small
>>Business/SOHO" group does.
>>
>>As for "false or misleading" - there is no way that Dell can suggest that
>>a home based business is not a business, as long as you can show customers
>>of some type then you are a perfectly legit business. You do no have to
>>use the Dell computers in the work product of your business, Dell doesn't
>>care how you use them, only that you are a business. If you use your
>>computer to become more proficient at the services you offer your
>>customers, then that's a perfectly legit secondary reason to justify it as
>>a business class purchase. Dell only cares about Home vs Business so that
>>they don't have a zillion ignorant users calling asking about how to play
>>CD's and hear them on the speakers - as that would drive the cost of
>>business support up.
>>
>>This is my last post to try and explain that you are considered a
>>business, even if you don't want to be, and that you, as you provide
>>services to other businesses, fully quality for business systems purchases
>>through the Dell Small Business section.
>>
>>
>>
>>>"Leythos" <void@nowhere.lan> wrote in message
>>>news
😛an.2005.03.01.11.39.17.690270@nowhere.lan...
>>>
>>>>On Mon, 28 Feb 2005 23:36:00 -0800, Irene wrote:
>>>>
>>>>
>>>>>I wish people wouldn't play word games. No where did I say we were a
>>>>>business. We used to have a business and are now retired. The charity
>>>>>work
>>>>>that my husband and I do are for a church and a local senior assistance
>>>>>program. Both have their own computers and we use their computers, not
>>>>>ours.
>>>>
>>>>I wasn't playing "Word" games - you said you do work for others and that
>>>>you Use Their Computers. If you use other people computers to do work
>>>>that
>>>>also means that you have to know something about computers or the
>>>>applications that run on them in order to efficiently use them. That
>>>>means
>>>>you are performing a business function for those groups, even if you use
>>>>their computers, it still a business function. It might also be a tax
>>>>deduction if the charity could place a value on the service - in fact,
>>>>if
>>>>they place a $ value on the service it enforces that you are indeed
>>>>performing a business function.
>>>>
>>>>
>>>>>In short "you" use the same word games to attempt to justify
>>>>>"stretching
>>>>>the truth" so that "you" can order from the business sales. If that's
>>>>>the game that some must play to get good tech service and support,
>>>>>well,
>>>>>it's between them and their conscience. We prefer to keep our integrity
>>>>>and take our business elsewhere.
>>>>
>>>>I'm looking at your function as though it was a service you provide,
>>>>even
>>>>if for free, to a business - and a charity/church IS a business. While
>>>>you
>>>>may not value your time/effort, in many cases the IRS does allow it to
>>>>be
>>>>considered a donation and can be claimed on your taxes. Your "Charity"
>>>>towards those businesses does not lessen the fact that you are
>>>>performing
>>>>a business function - that means you can call your business "mom & pop
>>>>charity services" and be completely legal/justified in doing so. There
>>>>is
>>>>nothing unethical, no lie, nada, it's completely on the up and up.
>>>>
>>>>Now, if you don't want to look at your services as valued, don't really
>>>>want to consider what you do as being worthwhile, that's your business,
>>>>but I don't need lectured because you don't personally consider your
>>>>business activities as something that qualifies. In reality, even if you
>>>>never claim your donation of services on your taxes, you are providing a
>>>>business service to those organizations the same as if they bought those
>>>>services from another company.
>>>>
>>>>You are the one that said you perform services using the organizations
>>>>computers - that means you perform business services - which makes you a
>>>>small business.
>>>>
>>>>Do you understand now - there is NO deception.
>>>>
>>>>
>>>>>"Leythos" <void@nowhere.lan> wrote in message
>>>>>news
😛an.2005.03.01.03.03.49.943681@nowhere.lan...
>>>>>
>>>>>>On Mon, 28 Feb 2005 18:48:06 -0800, Irene wrote:
>>>>>>
>>>>>>>Nope-----in every case we use their computers.
>>>>>>
>>>>>>Irene - you just said you are a business "we use their computers"
>>>>>>which
>>>>>>means you are doing "work" for someone.
>>>>>>
>>>>>>And that means that if you do anything on your computer that helps you
>>>>>>advance, such as learning word, more html, etc... then it's a valid
>>>>>>business item.
>>>>>>
>>>>>>
>>>>>>>The point that a lot of folks seem to be missing, is that Dell should
>>>>>>>not be
>>>>>>>forcing their customers into lies and fraud just so that the customer
>>>>>>>can get acceptable tech support and service.
>>>>>>>
>>>>>>>We have no objection to having to pay for the upgraded support, but
>>>>>>>we
>>>>>>>shouldn't have to commit fraud and lie to get it.
>>>>>>
>>>>>>None of us Miss the point, we just use the strictest definitions of
>>>>>>Work related to mean business related and that allows us and Dell to
>>>>>>play on the same page - no lies needed.
>>>>>>
>>>>>>--
>>>>>>spam999free@rrohio.com
>>>>>>remove 999 in order to email me
>>>>>>
>>>>
>>>>
>>>>--
>>>>spam999free@rrohio.com
>>>>remove 999 in order to email me
>>>>
>>
>>
>>--
>>spam999free@rrohio.com
>>remove 999 in order to email me
>>
>
>
>
Home users can now purchase a warranty package from Dell called Premier
Warranty Support. It appears to be somewhat similar to Gold Technical
Support available to Small Business users and is comparably priced. I
found it when pricing a Dimension 8400 through the Home and Home Office
section of the web site.
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