So his account was hacked, and now Gaggle is blaming him. Well, maybe this is correct, maybe not.
Should not Gaggle have "two step verification" turned on by default?
All this "you're secure with us" crap is an enticement to lure the unsuspecting into the spider web.
Besides, terabytes of storage are extremely inexpensive these days. IMHO, anyone with any brains should not trust their irreplaceable data to the cloud. Buy a few TB disks, RAID them - at least in a RAID 1 configuration on your home PC, and you are at least as safe if not safer by default than with irreplaceable data stored on a cloud server somewhere.
I feel somewhat sorry for this guy, but this exposes another situation where a "tech geek expert" has shown his true mettle is lacking.