[SOLVED] Got a black screen on startup

WrongRookie

Commendable
Oct 23, 2020
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Upon windows 10 booting, it showed a black screen with a cursor. Luckily, I ran a new task explorer.exe and it showed the background, apps and taskbar normally. But I don't know what caused it.

I used both commands chkdsk and sfc /scannow as admin cmd and nothing unusual occurred there. Any idea what the symptoms are? Any help is appreciated.

System Specs:

OS: Windows 10 pro 64-bit

CPU: Intel Core i7 7700@ 3.60GHz
Kaby Lake 14nm Technology

Ram 16.0 GB Dual-Channel @ 1063MHz
CT8G4DFS8213.M8FB

Motherboard: Supermicro C7H270-CG-ML(CPU)

Graphics

ViewSonic XG2401(1920X1080@144Hz)
4095MB NVIDIA Geforce GTX 1050 Ti(ZOTAC INTERNATIONAL)

Optical Drives

Asus DRW-24D5MT

AUDIO
Realtek High Definition Audio

Storage

WD Blue 2TB(D: Drive)
Samsung 870 Evo(E: Drive)
Kingston A200(C: Drive)
 

Colif

Win 11 Master
Moderator
Jun 12, 2015
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Your values there are similar to mine

So not sure that is cause.

Since it worked in safe mode, cause could be a driver OR hardware.

I say hardware as I have loaded to a black screen before, cause was a device wasn't responding to drivers at start and causing desktop to not load.

Have you tried starting without any extra USB devices or speakers?
 

Colif

Win 11 Master
Moderator
Jun 12, 2015
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does it happen in safe mode?

  1. go to settings/update & security/recovery
  2. under advanced startup, click restart now button
  3. this restarts PC in a blue menu
  4. choose troubleshoot
  5. choose advanced
  6. choose startup options
  7. click the restart button
  8. choose a safe mode (it doesn't matter which) by using number associated with it.
  9. Pc will restart and load safe mode
 

WrongRookie

Commendable
Oct 23, 2020
487
27
1,740
5
does it happen in safe mode?

  1. go to settings/update & security/recovery
  2. under advanced startup, click restart now button
  3. this restarts PC in a blue menu
  4. choose troubleshoot
  5. choose advanced
  6. choose startup options
  7. click the restart button
  8. choose a safe mode (it doesn't matter which) by using number associated with it.
  9. Pc will restart and load safe mode
Yeah it's coming fine in safe mode. Nothing unusual. What is usually the thing that causes it? Registry?

It happened again the second time. All I did is just hold shift during shutdown and the next time I booted it up, it just showed black screen. Nothing unusual on the chkdsk and sfc /scannow...
 
Last edited:

Colif

Win 11 Master
Moderator
Jun 12, 2015
61,160
5,187
166,290
10,454
Your values there are similar to mine

So not sure that is cause.

Since it worked in safe mode, cause could be a driver OR hardware.

I say hardware as I have loaded to a black screen before, cause was a device wasn't responding to drivers at start and causing desktop to not load.

Have you tried starting without any extra USB devices or speakers?
 

WrongRookie

Commendable
Oct 23, 2020
487
27
1,740
5
Your values there are similar to mine

So not sure that is cause.

Since it worked in safe mode, cause could be a driver OR hardware.

I say hardware as I have loaded to a black screen before, cause was a device wasn't responding to drivers at start and causing desktop to not load.

Have you tried starting without any extra USB devices or speakers?
Edit: are you certain that the shell command isn't the cause? Cause from all the solutions that I looked at, it mentions shell under the registry where explorer.exe is loaded...

Ok I'll try this and get back to you.
 
Last edited:

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