[SOLVED] GPU disappears from Device Manager and I have a Black Screen (monitor not registering,led blinking)

[Druminfected]

Windows 10 64bit
GPU - Nvidia Geforce 970
i7-6700
16GB RAM

I'm having a issue that whenever I power up my computer my monitor doesn't register (the led keeps blinking) and I have to use remote desktop software to finally see my screen and checked out the device manager and see that my GTX 970 isn't listed there, until I show hidden devices and then I see it grayed out.

I see the 970 says error code 45

I can get it to work again by restarting and powering down a bunch of times and it finally fixes itself until I restart or power down again.

I usually do a SFC /scannow and restart and I see the Intel on board adapter disappear and see the GTX 970 finally, but after I restart or power down it happens all over again.

I did a DISM scan when the SFC didn't cleanup everything but yet again same stuff happens.

I wanted to attach the CBS log file but I don't see any option to attach anything to this post so I've posted the end check of the CBS log for you. (let me know if there's a way to attach attachments on here if possible please)

Any help is greatly appreciated!

thank you

2020-02-02 21:06:48, Info CBS Ending TiWorker finalization.
2020-02-02 21:06:48, Info CBS Ending the TrustedInstaller main loop.
2020-02-02 21:06:48, Info CBS Starting TrustedInstaller finalization.
2020-02-02 21:06:48, Info CBS Lock: Lock removed: WinlogonNotifyLock, level: 8, total lock:6
2020-02-02 21:06:48, Info CBS Ending TrustedInstaller finalization.
2020-02-02 21:07:33, Info CBS TI: --- Initializing Trusted Installer ---
2020-02-02 21:07:33, Info CBS TI: Last boot time: 2020-02-02 21:07:14.500
2020-02-02 21:07:33, Info CBS Starting TrustedInstaller initialization.
2020-02-02 21:07:33, Info CBS Lock: New lock added: CCbsPublicSessionClassFactory, level: 30, total lock:4
2020-02-02 21:07:33, Info CBS Lock: New lock added: CCbsPublicSessionClassFactory, level: 30, total lock:5
2020-02-02 21:07:33, Info CBS Lock: New lock added: WinlogonNotifyLock, level: 8, total lock:6
2020-02-02 21:07:33, Info CBS Ending TrustedInstaller initialization.
2020-02-02 21:07:33, Info CBS Starting the TrustedInstaller main loop.
2020-02-02 21:07:33, Info CBS TrustedInstaller service starts successfully.
2020-02-02 21:07:33, Info CBS No startup processing required, TrustedInstaller service was not set as autostart
2020-02-02 21:07:33, Info CBS Startup processing thread terminated normally
2020-02-02 21:07:33, Info CBS TI: Startup Processing completes, release startup processing lock.
2020-02-02 21:07:33, Info CBS Starting TiWorker initialization.
2020-02-02 21:07:33, Info CBS Lock: New lock added: TiWorkerClassFactory, level: 30, total lock:2
2020-02-02 21:07:33, Info CBS Ending TiWorker initialization.
2020-02-02 21:07:33, Info CBS Starting the TiWorker main loop.
2020-02-02 21:07:33, Info CBS TiWorker starts successfully.
2020-02-02 21:07:33, Info CBS Lock: New lock added: CCbsWorker, level: 5, total lock:3
2020-02-02 21:07:33, Info CBS Universal Time is: 2020-02-03 03:07:33.505
2020-02-02 21:07:33, Info CBS Loaded Servicing Stack v10.0.18362.590 with Core: C:\WINDOWS\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.18362.590_none_5efc551459114cb9\cbscore.dll
2020-02-02 21:07:33, Info CBS Build: 18362.1.amd64fre.19h1_release.190318-1202
2020-02-02 21:07:33, Info CSI 00000001@2020/2/3:03:07:33.505 WcpInitialize: wcp.dll version 10.0.18362.590 (WinBuild.160101.0800)
2020-02-02 21:07:33, Info CBS Lock: New lock added: CCbsSessionManager, level: 11, total lock:8
2020-02-02 21:07:33, Info CBS Lock: New lock added: CSIInventoryCriticalSection, level: 64, total lock:9
2020-02-02 21:07:33, Info CBS NonStart: Set pending store consistency check.
2020-02-02 21:07:33, Info CBS Maint: idle processing paused
2020-02-02 21:07:33, Info CBS Session: 30792255_340107544 initialized by client WindowsUpdateAgent, external staging directory: (null), external registry directory: (null)
2020-02-02 21:07:33, Info CBS Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]
2020-02-02 21:07:33, Info CBS Failed to create open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]
2020-02-02 21:07:33, Info CBS Failed to OpenPackage using worker session [HRESULT = 0x800f0805]
2020-02-02 21:07:33, Info CBS Maint: idle processing paused
2020-02-02 21:07:33, Info CBS Session: 30792255_340107545 initialized by client WindowsUpdateAgent, external staging directory: (null), external registry directory: (null)
2020-02-02 21:07:33, Info CBS Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]
2020-02-02 21:07:33, Info CBS Failed to create open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]
2020-02-02 21:07:33, Info CBS Failed to OpenPackage using worker session [HRESULT = 0x800f0805]
2020-02-02 21:07:36, Info CBS WU creates the package, AppID😀evice Driver Retrieval Client, UpdateID:{33D6CF13-224E-459B-AD4F-AF8C5E3CC469}, revision: 202
2020-02-02 21:07:36, Info CBS Read out cached applicability from TiLight for package: Mapping_Package_for_KB3089226_af-ZA_amd64~31bf3856ad364e35~amd64~~10.0.10240.0, ApplicableState: 0, CurrentState:0
2020-02-02 21:07:36, Info CBS WU creates the package, AppID😀evice Driver Retrieval Client, UpdateID:{263405C7-1323-4672-AA9B-6F285715A399}, revision: 200
2020-02-02 21:07:36, Info CBS Read out cached applicability from TiLight for package: Package_for_DotNetRollup~31bf3856ad364e35~amd64~~10.0.1.3114, ApplicableState: 112, CurrentState:0
2020-02-02 21:07:36, Info CBS WU creates the package, AppID😀evice Driver Retrieval Client, UpdateID:{6252BF47-4C3A-4687-A1BC-378227C4B8A0}, revision: 200
2020-02-02 21:07:36, Info CBS Read out cached applicability from TiLight for package: Package_for_DotNetRollup~31bf3856ad364e35~amd64~~10.0.1.3105, ApplicableState: 112, CurrentState:112
2020-02-02 21:07:36, Info CBS WU creates the package, AppID😀evice Driver Retrieval Client, UpdateID:{151535A7-F1F4-4029-B939-A41C487BB57B}, revision: 200
2020-02-02 21:07:36, Info CBS Read out cached applicability from TiLight for package: Package_for_KB4516115~31bf3856ad364e35~amd64~~10.0.1.0, ApplicableState: 112, CurrentState:112
2020-02-02 21:07:36, Info CBS WU creates the package, AppID😀evice Driver Retrieval Client, UpdateID:{33238534-6440-4232-9A18-E7A602E51BE6}, revision: 201
2020-02-02 21:07:36, Info CBS Read out cached applicability from TiLight for package: Package_for_KB3064238~31bf3856ad364e35~amd64~~10.0.1.2, ApplicableState: 0, CurrentState:0

 

[onespeedbiker]

Check you have the most up to date GPU drivers https://www.geforce.com/drivers and do a clean install of the drivers. https://forums.tomshardware.com/faq...n-install-of-your-video-card-drivers.2402269/

 

[Druminfected]

Check you have the most up to date GPU drivers https://www.geforce.com/drivers and do a clean install of the drivers. https://forums.tomshardware.com/faq...n-install-of-your-video-card-drivers.2402269/

Thanks for feedback, I should've stated that I've tried the most up to date GPU drivers and still had the same issues so I rolled back to the drivers before the newest and still have issues, so I think i'll install the newest drivers again, but still have this issue.

 

[onespeedbiker]

Check your BIOS to see if there is a chipset menu to chose a discrete GPU over integrated. It will look something like this. https://superuser.com/questions/394...ngside-a-discrete-graphics-card/394392#394392

You may also have some corrupted Windows updates. https://answers.microsoft.com/en-us...dpackage/2ebb528c-b69c-4044-8342-2cb03fa492c8

 

[Druminfected]

Thanks for replying back!

I've tried for the past hour to get to my bios, which is super hard right now since I can't see the bios screen because of the black screen issue I have until I can use remote software when the pc boots up.

I finally got my monitor to register after uninstalling the 970 and powering down and booting back up so I finally got to the BIOS.

I looked for the discrete GPU option and with the BIOS I have it has a "iGPU Multi-Monitor" option though and if I enable it it says it will empower both integrated and discrete graphics for multi-monitor support.

I also see a Primary Display option and it's set on auto right now which the primary display will be set to pci-e when a pci-e graphic is detected. I'm wondering if I should switch that to PCI-E instead so it forces the display from the PCI-E too.

I'll try that and see if it works!

I'm getting a 2070 RTX soon and I was wondering if this would fix the issue if the discrete option doesn't work?

I also have the CBS.log if that is helpful at all, but you can't attach on tom's hardware so let me know how I can send it to you if you need it.

Thanks again for the help it's much appreciated!