Question GPU output issues

[otisgreggusgringleton]

My computer has recently been having issues with video output. Every now and then, the GPU will abruptly stop outputting video to the monitors, usually after either launching a video game or playing a video game for a while. I know for certain that the monitors are not the problem, nor their cables because this issue happens while using either monitor with multiple kinds of display cables. I tried downloading the latest NVIDIA driver, but it did not solve anything. Therefore, I am inclined to believe that the GPU driver requires a clean install and that it was corrupted at some point.

Unfortunately, to safely perform a clean GPU driver reinstall, one needs to update their BIOS. I wiped a flash drive, put the latest BIOS version on it as specified by the instructions, plugged it into an empty USB port... and then realized that the GPU fails every time I open the BIOS upon turning the computer on. This would not be an issue if my CPU had integrated graphics, but unfortunately it does not.

I was left with no other choice than to come here and ask:

• First of all, am I correct in my assumption that this is a driver problem? I am confident that it is but I could be wrong.
• If it is indeed a driver problem, should I try to do a clean install without updating the BIOS? I figure this is not a good idea, but I thought I would ask.
• If it is something else, how do I fix the problem?
• If I have to update the BIOS, how can I access it without video output failing?

System Summary:

System Information report written at: 03/01/25 16:02:45
System Name: THEBAWSS
[System Summary]

Item Value
OS Name Microsoft Windows 11 Home
Version 10.0.22000 Build 22000
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name (removed for privacy)
System Manufacturer Micro-Star International Co., Ltd.
System Model MS-7C37
System Type x64-based PC
System SKU To be filled by O.E.M.
Processor AMD Ryzen 5 3600 6-Core Processor, 3600 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date American Megatrends International, LLC. A.C0, 1/25/2021
SMBIOS Version 2.8
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Micro-Star International Co., Ltd.
BaseBoard Product MPG X570 GAMING PLUS (MS-7C37)
BaseBoard Version 2.0
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume8
Locale United States
Hardware Abstraction Layer Version = "10.0.22000.1696"
User Name (removed for privacy)
Time Zone Central Standard Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.9 GB
Available Physical Memory 24.3 GB
Total Virtual Memory 33.9 GB
Available Virtual Memory 23.4 GB
Page File Space 2.00 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes

 

[Lutfij]

Welcome to the forums, newcomer!

System Summary:
You could've easily listed your specs like so:
CPU:
CPU cooler:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
Monitor:
include the age of the PSU apart from it's make and model. BIOS version for your motherboard at this moment of time.

As for your BIOS update question, use this guide;

View: https://youtu.be/ArPoRPecZ_s

to flash the BIOS on your motherboard. FYI, different board but the principle remains the same. An USB drive with an LED on it would be a good idea.

As for your assumption, troubleshooting isn't a process of pointing a finger at an assumed culprit and hoping your assumption is right. You should go through a list of tasks. One such task would be to use DDU, to rule out your driver corruption assumption. Then source(borrow, not buy) a reliably built PSU in order to rule out your PSU being the issue.