- Apr 16, 2015
- 2
- 0
- 4,510
Hi everyone.
I'm sort of a computer noob, but I have been experiencing problems with my gpu (I think). For the last several months off and on, I would play World of Warcraft and suddenly the screen would get white checkers across it and then crash my PC. Other times, the game would get the white checkers but an error message saying: AMD video card has stopped responding, but has recovered." This can occur hours after playing or instantly, or sometimes, my computer will go weeks without crashing. It has now also started to crash while watching youtube or Netflix. I have tried updating all drivers cleanly and clearing out dust. I have been running speed fan and at the time of the crash, the GPU temps are between 45-50C, but I don't know how accurate that is. Are all these things attributed to gpu death? I am looking to either get a new gpu or power supply because I can't tell what is causing the problem, but have no idea what to buy. I cannot afford to buy a new tower. Please help! Below are all my specs:
Item Value
OS Name Microsoft Windows 8.1
Version 6.3.9600 Build 9600
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name MEGAN
System Manufacturer Dell Inc.
System Model XPS 8500
System Type x64-based PC
System SKU To be filled by O.E.M.
Processor Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz, 3401 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Dell Inc. A11, 5/23/2013
SMBIOS Version 2.7
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Dell Inc.
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.3.9600.17196"
User Name Megan\MEGAN\Megan
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 12.0 GB
Total Physical Memory 12.0 GB
Available Physical Memory 8.98 GB
Total Virtual Memory 13.8 GB
Available Virtual Memory 9.31 GB
Page File Space 1.81 GB
Page File C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
[CD-ROM]
Item Value
Drive H:
Description CD-ROM Drive
Media Loaded No
Media Type DVD Writer
Name PLDS DVD+-RW DH-16ACS
Manufacturer (Standard CD-ROM drives)
Status OK
Transfer Rate -1.00 kbytes/sec
SCSI Target ID 0
PNP Device ID SCSI\CDROM&VEN_PLDS&PROD_DVD+-RW_DH-16ACS\4&75FA3C6&0&050000
Driver c:\windows\system32\drivers\cdrom.sys (6.3.9600.16384, 160.50 KB (164,352 bytes), 8/22/2013 1:46 AM)
[Sound Device]
Item Value
Name Bluetooth Audio Device
Manufacturer Qualcomm Atheros Communications
Status OK
PNP Device ID BTHENUM\{61118058-486C-4BB0-B4B8-ACE4DCADEC44}_LOCALMFG&0000\8&C6EA8C2&0&000000000000_00000000
Driver c:\windows\system32\drivers\btath_a2dp.sys (8.0.0.200, 336.15 KB (344,216 bytes), 4/8/2013 8:53 PM)
Name HD Pro Webcam C920
Manufacturer Logitech
Status OK
PNP Device ID USB\VID_046D&PID_082D&MI_02\6&90BD1D5&0&0002
Driver c:\windows\system32\drivers\usbaudio.sys (6.3.9600.16490, 118.25 KB (121,088 bytes), 3/18/2014 3:13 AM)
Name Realtek High Definition Audio
Manufacturer Realtek
Status OK
PNP Device ID HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10280545&REV_1003\4&21B74796&0&0001
Driver c:\windows\system32\drivers\rtkvhd64.sys (6.0.1.6662, 3.88 MB (4,065,296 bytes), 4/8/2013 9:11 PM)
Name AMD High Definition Audio Device
Manufacturer Advanced Micro Devices
Status OK
PNP Device ID HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1003\5&613A9B3&2&0001
Driver c:\windows\system32\drivers\atihdwb6.sys (9.0.0.9905, 218.00 KB (223,232 bytes), 6/21/2014 10:02 AM)
Name Intel(R) Display Audio
Manufacturer Intel(R) Corporation
Status OK
PNP Device ID HDAUDIO\FUNC_01&VEN_8086&DEV_2806&SUBSYS_80860101&REV_1000\4&21B74796&0&0301
Driver c:\windows\system32\drivers\intcdaud.sys (6.14.0.3097, 334.50 KB (342,528 bytes), 4/8/2013 9:11 PM)
[Display]
Item Value
Name AMD Radeon HD 7800 Series
PNP Device ID PCI\VEN_1002&DEV_6818&SUBSYS_0B041002&REV_00\4&1136DE53&0&0008
Adapter Type AMD Radeon Graphics Processor (0x6818), Advanced Micro Devices, Inc. compatible
Adapter Description AMD Radeon HD 7800 Series
Adapter RAM (2,147,483,648) bytes
Installed Drivers aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver Version 14.501.1003.0
INF File oem27.inf (ati2mtag_R575B section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1920 x 1080 x 60 hertz
Bits/Pixel 32
Memory Address 0xE0000000-0xFEAFFFFF
Memory Address 0xF7E00000-0xF7EFFFFF
I/O Port 0x0000E000-0x0000EFFF
IRQ Channel IRQ 4294967291
I'm sort of a computer noob, but I have been experiencing problems with my gpu (I think). For the last several months off and on, I would play World of Warcraft and suddenly the screen would get white checkers across it and then crash my PC. Other times, the game would get the white checkers but an error message saying: AMD video card has stopped responding, but has recovered." This can occur hours after playing or instantly, or sometimes, my computer will go weeks without crashing. It has now also started to crash while watching youtube or Netflix. I have tried updating all drivers cleanly and clearing out dust. I have been running speed fan and at the time of the crash, the GPU temps are between 45-50C, but I don't know how accurate that is. Are all these things attributed to gpu death? I am looking to either get a new gpu or power supply because I can't tell what is causing the problem, but have no idea what to buy. I cannot afford to buy a new tower. Please help! Below are all my specs:
Item Value
OS Name Microsoft Windows 8.1
Version 6.3.9600 Build 9600
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name MEGAN
System Manufacturer Dell Inc.
System Model XPS 8500
System Type x64-based PC
System SKU To be filled by O.E.M.
Processor Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz, 3401 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Dell Inc. A11, 5/23/2013
SMBIOS Version 2.7
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Dell Inc.
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.3.9600.17196"
User Name Megan\MEGAN\Megan
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 12.0 GB
Total Physical Memory 12.0 GB
Available Physical Memory 8.98 GB
Total Virtual Memory 13.8 GB
Available Virtual Memory 9.31 GB
Page File Space 1.81 GB
Page File C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
[CD-ROM]
Item Value
Drive H:
Description CD-ROM Drive
Media Loaded No
Media Type DVD Writer
Name PLDS DVD+-RW DH-16ACS
Manufacturer (Standard CD-ROM drives)
Status OK
Transfer Rate -1.00 kbytes/sec
SCSI Target ID 0
PNP Device ID SCSI\CDROM&VEN_PLDS&PROD_DVD+-RW_DH-16ACS\4&75FA3C6&0&050000
Driver c:\windows\system32\drivers\cdrom.sys (6.3.9600.16384, 160.50 KB (164,352 bytes), 8/22/2013 1:46 AM)
[Sound Device]
Item Value
Name Bluetooth Audio Device
Manufacturer Qualcomm Atheros Communications
Status OK
PNP Device ID BTHENUM\{61118058-486C-4BB0-B4B8-ACE4DCADEC44}_LOCALMFG&0000\8&C6EA8C2&0&000000000000_00000000
Driver c:\windows\system32\drivers\btath_a2dp.sys (8.0.0.200, 336.15 KB (344,216 bytes), 4/8/2013 8:53 PM)
Name HD Pro Webcam C920
Manufacturer Logitech
Status OK
PNP Device ID USB\VID_046D&PID_082D&MI_02\6&90BD1D5&0&0002
Driver c:\windows\system32\drivers\usbaudio.sys (6.3.9600.16490, 118.25 KB (121,088 bytes), 3/18/2014 3:13 AM)
Name Realtek High Definition Audio
Manufacturer Realtek
Status OK
PNP Device ID HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10280545&REV_1003\4&21B74796&0&0001
Driver c:\windows\system32\drivers\rtkvhd64.sys (6.0.1.6662, 3.88 MB (4,065,296 bytes), 4/8/2013 9:11 PM)
Name AMD High Definition Audio Device
Manufacturer Advanced Micro Devices
Status OK
PNP Device ID HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1003\5&613A9B3&2&0001
Driver c:\windows\system32\drivers\atihdwb6.sys (9.0.0.9905, 218.00 KB (223,232 bytes), 6/21/2014 10:02 AM)
Name Intel(R) Display Audio
Manufacturer Intel(R) Corporation
Status OK
PNP Device ID HDAUDIO\FUNC_01&VEN_8086&DEV_2806&SUBSYS_80860101&REV_1000\4&21B74796&0&0301
Driver c:\windows\system32\drivers\intcdaud.sys (6.14.0.3097, 334.50 KB (342,528 bytes), 4/8/2013 9:11 PM)
[Display]
Item Value
Name AMD Radeon HD 7800 Series
PNP Device ID PCI\VEN_1002&DEV_6818&SUBSYS_0B041002&REV_00\4&1136DE53&0&0008
Adapter Type AMD Radeon Graphics Processor (0x6818), Advanced Micro Devices, Inc. compatible
Adapter Description AMD Radeon HD 7800 Series
Adapter RAM (2,147,483,648) bytes
Installed Drivers aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver Version 14.501.1003.0
INF File oem27.inf (ati2mtag_R575B section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1920 x 1080 x 60 hertz
Bits/Pixel 32
Memory Address 0xE0000000-0xFEAFFFFF
Memory Address 0xF7E00000-0xF7EFFFFF
I/O Port 0x0000E000-0x0000EFFF
IRQ Channel IRQ 4294967291
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