Graphics card seems to be the issue, but msi says it shouldn't. Microsoft and Newegg says it might be. HELP!

[LarryR3n]

So I have a complete new computer build. It has:

Z170a Krait msi motherboard
16gb ram
250g ssd
1tb of hdd
I5 3.2ghz non overclockable sky lake quad core processor
Windows 10 64b

And I was going to have a rx480 8gb msi (amd) graphics card.

When I put in the graphics card. After as little as 10min the computer crashes. The Who crashed it report will be posted below. Any ideas?

The graphics card does have updated drivers and same with all my system.

I have tried deleting the graphics card driver and reinstalling.

Since I pulled the graphics card out, it hasn't crashed but I can't do much gaming or anything at all besides open emails and such.

Any ideas??

MSI suggested my BIOS wasn't updated. But I'm nervous about doing it wrong and "bricking" my motherboard. Looking for suggestions before I try this.

Motherboard last BIOS was mid 2015 but looking at the details of the updates past this, not much seems to effect compatibility with VGA.

 

[Hellfire13]

What is your psu make/model/unit???

 

[LarryR3n]

Evga 600b bronze power supply

 

[Hellfire13]

That is not a very good unit. Have you tested with another unit. If not, you should try.
Also test the card in another machine if you can.

 

[KiLLMasTer20]

most of the time when the PC run and then crashes after about 10mins or so. or when you start playing games its about 85% the PSU not having the power you need.

 

[LarryR3n]

That might be an issue. But the error message from who crashed it says that it is a third party driver. But the only driver that I have personally installed (not through MSI auto update) was the graphics card.

Does that change anything?

 

[Hellfire13]

Run verfier from start menu... https://support.microsoft.com/en-in/kb/244617

 

[LarryR3n]

Computer name: LAW-DESKTOP
Windows version: Windows 10 , 10.0, build: 14393
Windows dir: C:\Windows
Hardware: MS-7984, MSI, Z170A KRAIT GAMING (MS-7984)
CPU: GenuineIntel Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz Intel586, level: 6
4 logical processors, active mask: 15
RAM: 17054932992 bytes total




--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Sun 1/1/2017 4:00:47 PM your computer crashed
crash dump file: C:\Windows\Minidump\010217-5968-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0xED48)
Bugcheck code: 0x116 (0xFFFFB00000D304A0, 0xFFFFF809882CED48, 0x0, 0xD)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR



On Sun 1/1/2017 4:00:47 PM your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: atikmpag.sys (0xFFFFF809882CED48)
Bugcheck code: 0x116 (0xFFFFB00000D304A0, 0xFFFFF809882CED48, 0x0, 0xD)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR



On Sun 1/1/2017 3:51:04 PM your computer crashed
crash dump file: C:\Windows\Minidump\010117-6750-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0xED48)
Bugcheck code: 0x116 (0xFFFF81007FD8D010, 0xFFFFF80EDA31ED48, 0x0, 0xD)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR



On Sun 1/1/2017 2:45:39 PM your computer crashed
crash dump file: C:\Windows\Minidump\010117-13843-01.dmp
This was probably caused by the following module: Unknown ()
Bugcheck code: 0x0 (0x0, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR
A third party driver was identified as the probable root cause of this system error.
Google query: CUSTOM_ERROR

 

[LarryR3n]

I read on some forums on this website that it has to do with AMD driver and the atikmpag.sys not being able to be expanded... thoughts?

 

[Hellfire13]

Could be a possibility. Have you tried the fixes here... http://www.tomshardware.com/answers/id-1656824/atikmdag-sys-error-bsod-startup.html
or here... https://www.drivereasy.com/knowledge/fixed-video_tdr_failure-bsod-error-windows-10/

Also run verifier to recheck.