Question Have Been Having Lots of BSODs and Hard Freezes on a New Computer, Finally Narrowed It Down, Need Help Solving It

[kingkj52]

• 64 bit
• New System started with Windows 10
• Picked up the prebuilt from cyberpowerpc here

Bought November 30th 2020

Its been having some odd crash issues for a while now. I updated Windows 10, and updated video drivers, and have checked for driver updates on other parts to no avail, though I may be missing something.

I've noticed a few blue screens, saying WHEA Uncorrectable Error, I've had the computer just freeze randomly, even while doing nothing (mouse can't move, no audio comes through, ctrl+alt+del does nothing, and I have to manually power cycle the PC to get it working), and I've left my computer on, and (the most common instance) I've walked away from the computer or left it on, and when I get back to it the PC has power cycled on its own due to some problem (whether its the blue screen, the freezing, or some unknown third issue, I don't know). These issues seem to happen indiscriminately, and occur whether I'm actively using the PC (though uncommon) or if barely anything is open and running. The PC isn't overclocked as far as I know, and the temps seem fine and sit at around 40c, and considering I'm in a hot and humid environment I'm not complaining.

They all share the same keywords, task category, event id, etc.


I've been having crashes pointing to ntoskrnl.exe for months now.

I have done memtest86, 8 passes, no failures. (Technically, two 4-passes back to back)

I've checked both my OS SSD and my HDD for disk errors - no problems.

I've run an sfc scan to check for windows corrupted files - none found.

The last step, running driver verifier, has crashed my pc before getting to windows 3 times in a row. Using BlueScreenView to look at the DMP file points all of them to RzDev_0226.sys.

Great, I have a culprit. Unfortunately, is there no way to roll this driver back, or update it? There are only two razer devices plugged in to my PC, the huntsman elite keyboard, and a firefly cloth edition mousepad. This is a brand new PC (purchased in December) with a 10850k and an rtx 3090, so I'm doubtful its anything due to having an old PC, and like I said, I ran those previous tests expecting it to be a hardware issue already, as this crash never occurred on my old PC.

So... what can I do? Beg Razer to update their drivers causing my PC to crash, or do I have to buy a different keyboard? Is there a quicker solution?

I'm legitimately desperate to get this fixed. I've been struggling with this problem for months. I've been searching for the file and have found no solutions..

 

[kingkj52]

I don't think I ever said the power was crappy, but the AC certainly is, but only because the owner refuses to acknowledge the issues with it and just keeps topping off the Freon as if its normal to "top it off" every couple months. No other PCs or devices of mine have had any issues, even plugged in to the same location. I will agree, I pay an exorbitant amount for the maintenance provided..

My guess also that it is probably a CPU or RAM problem, but at this point, I'm just going to sell the thing and recoup some costs -- I bought a new PC from Puget and it just arrived yesterday. No crashes on it yet, though I am having an audio issue I will be making a new thread about here. Thanks for all the help for all this time, and I really wish we could have solved this damned problem (my bank account wishes for that, too..) and it sucks to leave it unsolved. I'm the type of person who is curious about why things don't work and would spend an indefinite amount of time trying to fix things, but I need a working PC for work and its been too much of an issue for too long (only a month away from a year since I bought it). Thanks again for all the help up to this point!