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Archived from groups: alt.comp.hardware.homebuilt (More info?)
John H. wrote:
> I did try again with another person there.But same old story.They wanted
> to know how I knew the drive was bad
A reasonable question.
> and than they wanted me to give
> them a credit card # before they would let me rma it.
To know who you are so they don't get stuck.
> They said if they
> found that the drive was not bad they would send it back to me at my
> cost.
Again, reasonable. Why should they pay if there's nothing wrong with it?
> But as I said that was the only drive I had go bad.So I bought
> another maxtor.But if I have ant problems with it and they wont make it
> right than I will never buy another maxtor again.
> John.H.
>
> kony wrote:
>
>> On Tue, 05 Oct 2004 19:41:27 GMT, "John H."
>> <jhensleys@att.net> wrote:
>>
>>
>>> I had a maxtor 40 g. that was only 3 months old when it went bad.I
>>> called maxtor and told them about it.But they just give me the run
>>> around about it and would not give me permission to rma it to them.it
>>> was a retail drive with a 3 year warranty.I have always used maxtor
>>> and this was the first one to go bad.
>>> John.H.
>>>
>>
>>
>> There is something missing in your account, it is very easy
>> to get RMA from Maxtor, often they don't even ask about
>> running the diagnostic and/or getting an error code.
>>
>> If they refused you, try again... maybe you just happened
>> upon the "CSR from hell".
>
>
John H. wrote:
> I did try again with another person there.But same old story.They wanted
> to know how I knew the drive was bad
A reasonable question.
> and than they wanted me to give
> them a credit card # before they would let me rma it.
To know who you are so they don't get stuck.
> They said if they
> found that the drive was not bad they would send it back to me at my
> cost.
Again, reasonable. Why should they pay if there's nothing wrong with it?
> But as I said that was the only drive I had go bad.So I bought
> another maxtor.But if I have ant problems with it and they wont make it
> right than I will never buy another maxtor again.
> John.H.
>
> kony wrote:
>
>> On Tue, 05 Oct 2004 19:41:27 GMT, "John H."
>> <jhensleys@att.net> wrote:
>>
>>
>>> I had a maxtor 40 g. that was only 3 months old when it went bad.I
>>> called maxtor and told them about it.But they just give me the run
>>> around about it and would not give me permission to rma it to them.it
>>> was a retail drive with a 3 year warranty.I have always used maxtor
>>> and this was the first one to go bad.
>>> John.H.
>>>
>>
>>
>> There is something missing in your account, it is very easy
>> to get RMA from Maxtor, often they don't even ask about
>> running the diagnostic and/or getting an error code.
>>
>> If they refused you, try again... maybe you just happened
>> upon the "CSR from hell".
>
>