Question HDR messes up Windows 10 when switching between users ?

Sephi_Toderas

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Nov 14, 2014
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Hello,

Windows Support failed to answer.
Windows forums as well.

At this point, there's nobody who can give me a solution, and I refuse to believe it's a problem only I have.

Windows 10 Pro
Build 19042

Problem:

My PC has two users and runs Windows 10.

When User 1 is logged in, and I switch to User 2, all good.
When I switch from User 2 (switch with a logout or just plain switch), User 1's Windows session becomes dark. HDR must be turned off and on again.
When I switch from User 1 to User 2, the dame, dark, and HDR must be switched off and on again.

This continues like this.

I have this problem since 2019; since then, the system, the GPU, the monitor (changed), and the Windows were reinstalled/replaced. Nothing helped.

Any tips are appreciated.
 
Last edited:

Ralston18

Titan
Moderator
Update your post to include full system hardware specs and Window 10 information: edition, version).

This:

"When I switch from User 1 to User 2, the dame, dark, and HDR must be switched off and on again."

What is meant by "dame" and "dark"? What do you do to switch them?

Dynamic ?

Do both User 1 and User 2 have identical configurations? Ease of access, Personalizations, etc..

Does the following Nvidia link relate to the HDR problems being experienced?

https://nvidia.custhelp.com/app/answers/detail/a_id/5072/~/considerations-for-playing-games-with-hdr-enabled
 

Sephi_Toderas

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Nov 14, 2014
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Update your post to include full system hardware specs and Window 10 information: edition, version).

This:

"When I switch from User 1 to User 2, the dame, dark, and HDR must be switched off and on again."

What is meant by "dame" and "dark"? What do you do to switch them?

Dynamic ?

Do both User 1 and User 2 have identical configurations? Ease of access, Personalizations, etc..

Does the following Nvidia link relate to the HDR problems being experienced?

https://nvidia.custhelp.com/app/answers/detail/a_id/5072/~/considerations-for-playing-games-with-hdr-enabled
It looks like the contrast has been turned down. Or brightness. I access the Display Settings and turn HDR on and off.

Yes, both users have identical settings.

It does not relate and some stuff I even tried.
 

Ralston18

Titan
Moderator
In the "Type here to search" box type Display Color Calibration.

Where you want to end up is at the "Welcome to Display Color Calibration".

Follow the instructions and determine if the problem can be resolved therein. Be sure to note original settings and remember to save changes that you do make before exiting the calibration process.

Also: in "Ease of Access" there are a number of end user configuration settings available. Take a look there.
 

Sephi_Toderas

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Nov 14, 2014
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In the "Type here to search" box type Display Color Calibration.

Where you want to end up is at the "Welcome to Display Color Calibration".

Follow the instructions and determine if the problem can be resolved therein. Be sure to note original settings and remember to save changes that you do make before exiting the calibration process.

Also: in "Ease of Access" there are a number of end user configuration settings available. Take a look there.
Thank you for these suggestions. I spent some time playing around with them, but the results are the same and 100% replicable.
 

Ralston18

Titan
Moderator
Wondering about power plans: Are they identical? Likewise for screen savers/sleep etc..

= = = =

2019 = legacy problem.

Are you familiar with Powershell?

If so, there is a way to take a closer look at the Video Controller settings.

The idea being to compare between User 1 and User 2.

The cmdlet is:

Get-CimInstance -ClassName Win32_VideoController

All that is necessary is to copy the preceeding line and paste after the PS> prompt then hit ENTER

The cmdlet results may be a bit lengthy once your have the results for both users look for any differences.

You may need to go through the process twice. First and logging in as User1 then switch to User 2.

Second round being an initial login as User2 then the switch to User1.

Start by just getting comfortable with the process. At some point you may need to post the results. No necessary at this point in time.

At least scan the the results and some obvious difference may be discovered.

And it is possible to send the results to a printer. Hardcopy will make further comparisons easier.

Here are a few lines from my computer. XXXX being my redactions:


PS C:\Users\XXXX> Get-CimInstance -ClassName Win32_VideoController


Caption : Intel(R) UHD Graphics 630
Description : Intel(R) UHD Graphics 630
InstallDate :
Name : Intel(R) UHD Graphics 630
Status : OK
Availability : 8
ConfigManagerErrorCode : 0
ConfigManagerUserConfig : False
CreationClassName : Win32_VideoController
DeviceID : VideoController1
ErrorCleared :
ErrorDescription :
LastErrorCode :
PNPDeviceID : PCI\VEN_8086&DEV_3E92&SUBSYS_08681028&REV_00\3&11583659&0&10
PowerManagementCapabilities :
PowerManagementSupported :
StatusInfo :
SystemCreationClassName : Win32_ComputerSystem
SystemName : XXXX
MaxNumberControlled :
ProtocolSupported :
TimeOfLastReset :
AcceleratorCapabilities :
CapabilityDescriptions :
CurrentBitsPerPixel :
CurrentHorizontalResolution :
CurrentNumberOfColors :
CurrentNumberOfColumns :
CurrentNumberOfRows :
CurrentRefreshRate :
CurrentScanMode :
CurrentVerticalResolution :
MaxMemorySupported :
MaxRefreshRate :
MinRefreshRate :
NumberOfVideoPages :
VideoMemoryType : 2
VideoProcessor : Intel(R) UHD Graphics Family


|
|
|
Etc..
 

Sephi_Toderas

Honorable
Nov 14, 2014
115
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Wondering about power plans: Are they identical? Likewise for screen savers/sleep etc..

= = = =

2019 = legacy problem.

Are you familiar with Powershell?

If so, there is a way to take a closer look at the Video Controller settings.

The idea being to compare between User 1 and User 2.

The cmdlet is:

Get-CimInstance -ClassName Win32_VideoController

All that is necessary is to copy the preceeding line and paste after the PS> prompt then hit ENTER

The cmdlet results may be a bit lengthy once your have the results for both users look for any differences.

You may need to go through the process twice. First and logging in as User1 then switch to User 2.

Second round being an initial login as User2 then the switch to User1.

Start by just getting comfortable with the process. At some point you may need to post the results. No necessary at this point in time.

At least scan the the results and some obvious difference may be discovered.

And it is possible to send the results to a printer. Hardcopy will make further comparisons easier.

Here are a few lines from my computer. XXXX being my redactions:


PS C:\Users\XXXX> Get-CimInstance -ClassName Win32_VideoController


Caption : Intel(R) UHD Graphics 630
Description : Intel(R) UHD Graphics 630
InstallDate :
Name : Intel(R) UHD Graphics 630
Status : OK
Availability : 8
ConfigManagerErrorCode : 0
ConfigManagerUserConfig : False
CreationClassName : Win32_VideoController
DeviceID : VideoController1
ErrorCleared :
ErrorDescription :
LastErrorCode :
PNPDeviceID : PCI\VEN_8086&DEV_3E92&SUBSYS_08681028&REV_00\3&11583659&0&10
PowerManagementCapabilities :
PowerManagementSupported :
StatusInfo :
SystemCreationClassName : Win32_ComputerSystem
SystemName : XXXX
MaxNumberControlled :
ProtocolSupported :
TimeOfLastReset :
AcceleratorCapabilities :
CapabilityDescriptions :
CurrentBitsPerPixel :
CurrentHorizontalResolution :
CurrentNumberOfColors :
CurrentNumberOfColumns :
CurrentNumberOfRows :
CurrentRefreshRate :
CurrentScanMode :
CurrentVerticalResolution :
MaxMemorySupported :
MaxRefreshRate :
MinRefreshRate :
NumberOfVideoPages :
VideoMemoryType : 2
VideoProcessor : Intel(R) UHD Graphics Family


|
|
|
Etc..
Hello

The

Get-CimInstance -ClassName Win32_VideoController

Does not work.
 

Ralston18

Titan
Moderator
What version of Powershell?

Module may not be installed.

Try:

PS> Get-Service

Does that run?

Run at PS> Get-CimInstance Win32_OperatingSystem

Then try again using:

Get-CimInstance -ClassName Win32_VideoController
 

Sephi_Toderas

Honorable
Nov 14, 2014
115
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User1 :

Caption : NVIDIA GeForce RTX 3090
Description : NVIDIA GeForce RTX 3090
InstallDate :
Name : NVIDIA GeForce RTX 3090
Status : OK
Availability : 3
ConfigManagerErrorCode : 0
ConfigManagerUserConfig : False
CreationClassName : Win32_VideoController
DeviceID : VideoController1
ErrorCleared :
ErrorDescription :
LastErrorCode :
PNPDeviceID : PCI\VEN_10DE&DEV_2204&SUBSYS_38841462&REV_A1\4&2220311A&0&0008
PowerManagementCapabilities :
PowerManagementSupported :
StatusInfo :
SystemCreationClassName : Win32_ComputerSystem
SystemName : DESKTOP-T50NO4E
MaxNumberControlled :
ProtocolSupported :
TimeOfLastReset :
AcceleratorCapabilities :
CapabilityDescriptions :
CurrentBitsPerPixel : 32
CurrentHorizontalResolution : 3840
CurrentNumberOfColors : 4294967296
CurrentNumberOfColumns : 0
CurrentNumberOfRows : 0
CurrentRefreshRate : 159
CurrentScanMode : 4
CurrentVerticalResolution : 1600
MaxMemorySupported :
MaxRefreshRate : 159
MinRefreshRate : 59
NumberOfVideoPages :
VideoMemoryType : 2
VideoProcessor : NVIDIA GeForce RTX 3090
NumberOfColorPlanes :
VideoArchitecture : 5
VideoMode :
AdapterCompatibility : NVIDIA
AdapterDACType : Integrated RAMDAC
AdapterRAM : 4293918720
ColorTableEntries :
DeviceSpecificPens :
DitherType : 0
DriverDate : 4/12/2021 2:00:00 AM
DriverVersion : 27.21.14.6611
ICMIntent :
ICMMethod :
InfFilename : oem62.inf
InfSection : Section090
InstalledDisplayDrivers : C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7d91b2ed40558a26\nvldu
mdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7d91b2ed40558a
26\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7d91b2
ed40558a26\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd6
4_7d91b2ed40558a26\nvldumdx.dll
Monochrome : False
ReservedSystemPaletteEntries :
SpecificationVersion :
SystemPaletteEntries :
VideoModeDescription : 3840 x 1600 x 4294967296 colors
PSComputerName :
 

Sephi_Toderas

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Nov 14, 2014
115
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User 2 :

Caption : NVIDIA GeForce RTX 3090
Description : NVIDIA GeForce RTX 3090
InstallDate :
Name : NVIDIA GeForce RTX 3090
Status : OK
Availability : 3
ConfigManagerErrorCode : 0
ConfigManagerUserConfig : False
CreationClassName : Win32_VideoController
DeviceID : VideoController1
ErrorCleared :
ErrorDescription :
LastErrorCode :
PNPDeviceID : PCI\VEN_10DE&DEV_2204&SUBSYS_38841462&REV_A1\4&2220311A&0&0008
PowerManagementCapabilities :
PowerManagementSupported :
StatusInfo :
SystemCreationClassName : Win32_ComputerSystem
SystemName : DESKTOP-T50NO4E
MaxNumberControlled :
ProtocolSupported :
TimeOfLastReset :
AcceleratorCapabilities :
CapabilityDescriptions :
CurrentBitsPerPixel : 32
CurrentHorizontalResolution : 3840
CurrentNumberOfColors : 4294967296
CurrentNumberOfColumns : 0
CurrentNumberOfRows : 0
CurrentRefreshRate : 159
CurrentScanMode : 4
CurrentVerticalResolution : 1600
MaxMemorySupported :
MaxRefreshRate : 159
MinRefreshRate : 59
NumberOfVideoPages :
VideoMemoryType : 2
VideoProcessor : NVIDIA GeForce RTX 3090
NumberOfColorPlanes :
VideoArchitecture : 5
VideoMode :
AdapterCompatibility : NVIDIA
AdapterDACType : Integrated RAMDAC
AdapterRAM : 4293918720
ColorTableEntries :
DeviceSpecificPens :
DitherType : 0
DriverDate : 12.04.2021 02:00:00
DriverVersion : 27.21.14.6611
ICMIntent :
ICMMethod :
InfFilename : oem62.inf
InfSection : Section090
InstalledDisplayDrivers : C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7d91b2ed40558a26\nvldu
mdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7d91b2ed40558a
26\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7d91b2
ed40558a26\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd6
4_7d91b2ed40558a26\nvldumdx.dll
Monochrome : False
ReservedSystemPaletteEntries :
SpecificationVersion :
SystemPaletteEntries :
VideoModeDescription : 3840 x 1600 x 4294967296 Farben
PSComputerName :
 

Sephi_Toderas

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Nov 14, 2014
115
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Quick update. I realized by accident that the incident happens if I press on the CHANGE user button. The PC goes into the Lock screen and if I log in back to the USER 1 the colors are off as well.
 

Colif

Win 10 Master
Moderator
i see i tried to help with this before - https://forums.tomshardware.com/threads/hdr-keeps-turning-off-when-switching-between-users-on-windows-10.3664556/

so it also doesn't matter what user so I can't blame it on possibly being a bad user profile. Probably.

Do you use these users on any other devices? It could be the sync settings if you are (settings/Accounts/Sync your settings - used for saving logon info of users so it remembers desktop settings etc). Applies them when you logon. Just a thought :)

sync settings messed me up before, I swapped from a 1080p screen to 4k but for a few weeks it would swap desktop wallpaper to 1080p on startup, took me a while to work that out. Just turn it off and see if it makes any differences. Could be the roaming profiles have wrong settings -

you c an delete the settings here - https://onedrive.live.com/win8personalsettingsprivacy
 
Last edited:

Sephi_Toderas

Honorable
Nov 14, 2014
115
0
10,690
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i see i tried to help with this before - https://forums.tomshardware.com/threads/hdr-keeps-turning-off-when-switching-between-users-on-windows-10.3664556/

so it also doesn't matter what user so I can't blame it on possibly being a bad user profile. Probably.

Do you use these users on any other devices? It could be the sync settings if you are (settings/Accounts/Sync your settings - used for saving logon info of users so it remembers desktop settings etc). Applies them when you logon. Just a thought :)

sync settings messed me up before, I swapped from a 1080p screen to 4k but for a few weeks it would swap desktop wallpaper to 1080p on startup, took me a while to work that out. Just turn it off and see if it makes any differences. Could be the roaming profiles have wrong settings -

you c an delete the settings here - https://onedrive.live.com/win8personalsettingsprivacy
Yes, I tried this as well, does not work. I tried so many things I forgot already :)
 

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