[SOLVED] Headphones are not being detected.

[Adrik Ivanovich]

My windows 10 pc is not detecting my headphones, been going on for like a week, i try different outputs and tried updating the drivers for the realtek audio with no avail.
Tried using the headphones with a different computer, they work, still don't know the issue.

Need help ASAP.

 

[boju]

What motherboard do you have?

Have you installed Realtek Audio Control from MS store?

https://www.microsoft.com/en-us/p/realtek-audio-control/9p2b8mcsvpln?activetab=pivot:overviewtab

Should work then.

 

[Adrik Ivanovich]

What motherboard do you have?

Have you installed Realtek Audio Control from MS store?

https://www.microsoft.com/en-us/p/realtek-audio-control/9p2b8mcsvpln?activetab=pivot:overviewtab

Should work then.

Looks like that's the app since I do remember using it, it'sa lready installed but I just tried to boot it up and it says "Can't connect to RPC service".

 

[boju]

What motherboard do you have?

 

[Adrik Ivanovich]

What motherboard do you have?

What motherboard do you have?

ASUSTeK TUF B360M-PLUS GAMING

 

[Adrik Ivanovich]

Looks like that's the app since I do remember using it, it'sa lready installed but I just tried to boot it up and it says "Can't connect to RPC service".

Should I try to uninstall and reinstall the realtek audio console?

 

[boju]

Ok, follow this https://rog.asus.com/forum/showthre...ntel-2xx-3xx-4xx-5xx-6xx-amp-AMD-3xx-4xx-5xx)

Im not 100% sure which driver package youd be after but think it's the 3rd section "ASUS ROG/TUF/PRIME Realtek motherboards ". Follow steps in instructions exactly. I had to do this as well couple days ago after assembling my pc with z590 tuf gaming board. Headphones didn't detect and these steps fixed it.

 

[ARICH5]

what headphones are they? 3.5 connection or usb? bluetooth?

i had problems with my logitechs being detected and found out i needed usb driver update.

 

[Adrik Ivanovich]

Ok, follow this https://rog.asus.com/forum/showthre...ntel-2xx-3xx-4xx-5xx-6xx-amp-AMD-3xx-4xx-5xx)

Im not 100% sure which driver package youd be after but think it's the 3rd section "ASUS ROG/TUF/PRIME Realtek motherboards ". Follow steps in instructions exactly. I had to do this as well couple days ago after assembling my pc with z590 tuf gaming board. Headphones didn't detect and these steps fixed it.

Followed all of the steps except the
"Launch Driver Store Explorer > Check the boxes of all versions of drivers which .inf starts with (if you find them) :
a-volute | avolute | dts | hdx | realtek
- Check the box "Force Deletion" then click on the "Delete Driver" button then restart your PC"
Since the driver was already gone and I just couldn't figure out how to make the driver store explorer work, I'm still getting the same problem with the audio console, I can't connect to the RPC service.

 

[Adrik Ivanovich]

what headphones are they? 3.5 connection or usb? bluetooth?

i had problems with my logitechs being detected and found out i needed usb driver update.

3.5 connection headphones but I'm positive it has something to do with the realtek audio console, the app just won't work.

 

[boju]

Did you extract driver explorer to folder before running it, and as administrator? Think i had issues too trying to run it while still zipped.

If still problems running then try disable user account control.

After uninstalling Realtek and console from programs, there were still two or three more files associated with Realtek driver explorer found.

Check also, just in case, front panel header is connected to all pins. Lol i connected top half by mistake without realising.

 

[adrik ivanovich2]

Did you extract driver explorer to folder before running it, and as administrator? Think i had issues too trying to run it while still zipped.

If still problems running then try disable user account control.

After uninstalling Realtek and console from programs, there were still two or three more files associated with Realtek driver explorer found.

Check also, just in case, front panel header is connected to all pins. Lol i connected top half by mistake without realising.

OP here, I completely reinstalled windows since I didn't want to spend my life trying different audio drivers, I also saw that it fixed the it for someone else with the problem.
Update: It did not fix the problem.
Realtek doesn't seem to be found anywhere, I thought it would've been automatically reinstalled.
I also cannot download the realtek audio console from the microsoft store.

I used to use the front panel for headphones but started using the ones in the back, they used to work fine, obviously none of them work anymore.

 

[adrik ivanovich2]

I need to find the correct driver, and an actual tutorial on how to properly unpack it because the way I did it didn't seem to work.

I have no idea on where to find one though.

 

[boju]

Message the author your motherboard and your problem. He said if not sure which driver to use he'll help.

[DRIVERS] Realtek Audio (AMD 3xx/4xx/5xx/6xx/8xx & Intel 2xx/3xx/4xx/5xx/6xx/7xx/8xx)

Hi everyone, - Realtek Audio Drivers (UAD - ASUS ROG RTK-Dolby) : Drivers : 6.0.9761.1 WHQL [19/11/2024] Dolby Extension Driver : 9.524.657.1 WHQL [23/05/2024] Dolby HSA SoftwareComponent Driver : 3.30704.740.0 WHQL [02/09/2024] Download : Link ASUS ROG Realtek|Dolby Atmos motherboards ...

rog.asus.com

Audio console isn't listed in ms store from Windows for some reason. I had to use the link from there.

All i did was uninstall Realtek, Audio console, the programs he suggested. Ran driver explorer and removed files found. Install the driver package. Audio console didn't install though so used the link to force it. The link directs you to ms website where console is. After that think he says to install driver package again so Windows updates audio console. Didn't need to do this part but might help you.

But ask him, making sure the right driver for you.

 

[adrik ivanovich2]

I'm going to private message him now, except there was one thing I didn't understand, I had no idea how the driver explorer worked, I would download it from github but then just be completely lost, would you mind explaining to me how that worked?

 

[boju]

If having trouble using it, select anything associated with these files; a-volute | avolute | dts | hdx | realtek. Check force deletion and then delete driver(s) button. Don't remember what happens next, think it reboots? im not sure, youll have to wing it.

Just noticed i missed a couple DTS but you get the idea.

 

[boju]

^You do that after uninstalling Realtek and anything else related to audio ;

If you already had Realtek (HD) Audio Driver, Realtek Audio Control/Console installed /!\
Uninstall them (Start > Settings > Apps) then restart your PC