Headphones causing my PC to crash

[necyht]

So I got a new gaming PC about a week ago and everything is going great but for some odd reason my headset causes my PC to freeze for a long time and I cant do anything about it. It was working fine when I talked to friends yesterday (though it did happen once, but never again after that)

My headset is a pair of turtle beach x12's,

My specs are
fx-6350
asus m5a97 r 2.0
gtx 660
Im pluggin my headphones into my usb 3, and my audio and mic plugins are correct too

 

[udg]

Update drivers first.

 

[tiny voices]

This is a common problem. Often times headphones cause a second instance of the audio drivers to run and they get all confused. Reinstall the drivers and then see if there are two instances of them running after you plug in your headset using the device manager.

 

[necyht]

This is a common problem. Often times headphones cause a second instance of the audio drivers to run and they get all confused. Reinstall the drivers and then see if there are two instances of them running after you plug in your headset using the device manager.

Kind of a lame question but how/which drivers do I install? I went into my device manager and I couldn't find my motherboard so I went to the asus website and there's a list of 75 different things to choose from

 

[tiny voices]

http://www.asus.com/Motherboards/M5A97_R20/#support

click drivers & tools, select your OS and go download the newest audio driver. There should only be like 3 options.

 

[necyht]

http://www.asus.com/Motherboards/M5A97_R20/#support

click drivers & tools, select your OS and go download the newest audio driver. There should only be like 3 options.

I downloaded the drivers (as well as the asus suite II) and everything was working fine for a little while but recently the porblem has come back again.

I don't think my bios is updated fully, might it be that?
I also didn't uninstall the previous drivers before I updated, would that cause any issues?

I called the computer store that built my pc and they said it may be a problem with the motherboard itself, but I forgot to mention that the problem only happens randomly and not every time (I also don't wanna send it back because apparently it would take 5-7 business days to fix :/)

I've also realized that this happens often whenever I put the computer to sleep and wake it up. Don't know if that could be part of the issue but yeah.

It's really weird. I 've only owned this thing for about 3 weeks. Week 1 was fine and I had no problems with USB or audio/mic, but around week 2 this started to happen