Question Headset Not Recognized on Lenovo V15-IGL (Windows 11)

[Babiiifacetech]

Hi everyone,

I'm having trouble with my Rampage Prestige Virtual 7.1 Surround Gaming Headset (model SN-RW77). When I plug it into my Lenovo V15-IGL running Windows 11, the RGB lights don't turn on, and the headset isn't recognized by my PC. Here's what I've tried:

1. Tried All USB Ports
2. Restarted PC
3. Driver Installation
4. Compatibility Mode
5. Device Manager Checks
6. BIOS/UEFI Settings
7. Power Management Settings

The headset's barcode matches a different model (Rampage FAVORY Black 7.1 USB Surround Gaming Headphone), but the headset physically resembles the Prestige model.

Specifications:

• Lenovo V15-IGL
• Windows 11
• USB 2.0 and 3.0 ports tested

Symptoms:

• RGB lights on the headset do not turn on.
• Headset not recognized in Device Manager or sound settings.
• Sound continues to come out of the laptop's speakers.

Any advice or potential solutions would be greatly appreciated. Thanks!

Update: the headset doesn't light up or work when plugged into a TV and an AC USB adapter . I guess its a hardware problem.

 

[rgd1101]

does it work on another pc?

 

[Lutfij]

Welcome to the forums, newcomer!

Did you check to see if the BIOS on your laptop is pending an update? Have you tried manually reinstalling your chipset/USB drivers in an elevated command?

In Device Manager, does the headset show up under Audio devices?

 

[Babiiifacetech]

does it work on another pc?

Hey, i just plugged it in another pc (win 10) and the rgb did not turn on (

 

[Babiiifacetech]

Welcome to the forums, newcomer!

Did you check to see if the BIOS on your laptop is pending an update? Have you tried manually reinstalling your chipset/USB drivers in an elevated command?

In Device Manager, does the headset show up under Audio devices?

Hello, actually there was an update for the bios on lenovo and i installed it (after trying to install the prestiges model driver)
also in installed the driver for the other model (that matches the barcode)
and yet nothing changed

thats the driver for the model matching the barcode(but does not look like the actual headset)

 

[rgd1101]

Hey, i just plugged it in another pc (win 10) and the rgb did not turn on (

so this is new? where you got it from?

 

[Babiiifacetech]

thats the model i bought but the barcode mentioned on the site does not match the one on the headset box.
when i googled the barcode from the box i got: this product , u can check barcodes and drivers for both models

 

[Babiiifacetech]

so this is new? where you got it from?

yes, i bought it today from an online marketplace

 

[Babiiifacetech]

Welcome to the forums, newcomer!

Did you check to see if the BIOS on your laptop is pending an update? Have you tried manually reinstalling your chipset/USB drivers in an elevated command?

In Device Manager, does the headset show up under Audio devices?

the headset is not showing up in the audio devices : here
and i unistalled the all usb drivers and restarted my pc without any progress

 

[Babiiifacetech]

Also there is no usb device under the audio devices :

so this is new? where you got it from?

Welcome to the forums, newcomer!

Did you check to see if the BIOS on your laptop is pending an update? Have you tried manually reinstalling your chipset/USB drivers in an elevated command?

In Device Manager, does the headset show up under Audio devices?

 

[rgd1101]

return it

 

[Babiiifacetech]

return it

Thats what i am gonna do, thanks anyway

 

[Babiiifacetech]

UPDATE: It was a software issue, i did reset the pc using Windows 11, version 23H2 (repair version). After installation i plugged in the headset and nothing happened but after 2 minutes i guess the headset finally worked yay!!!!!

 

[onespeedbiker]

I would be highly suspect that your headset is a counterfeit; a mismatch with the barcode is not a good sign (is the mismatch for a lesser model?). Now that it is working, how is it being identified by the Device Manager?