Question Help! BsoD - volmgr 161 then kernel-power 41; unexpected store exception

[ComputerProbssad]

Help!

My computer has started crashing and I have no clue what to do. In the event log, I get a volmgr 161 error, then a power 41 critical shut off. My BsoD states its an unexpected storage issue. I've updated all my drivers and followed most guides on the internet and nothing has resolved the issues. I'm pretty lost when it comes to what to do next so if anyone has any suggestions or guidance it would be very much appreciated.

Thanks!

 

[punkncat]

Full system specs, include power supply.

How many storage drives do you have and are any of them over 80% full?

 

[ComputerProbssad]

Hi,

Only 1 ssd. Its about 60% full. Its a laptop so no typical power supply. Would battery information help?

Specs are below:

Item Value
OS Name Microsoft Windows 11 Home
Version 10.0.22000 Build 22000
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name LAPTOP-ALGGDG67
System Manufacturer HUAWEI
System Model MACH-WX9
System Type x64-based PC
System SKU C128
Processor Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz, 1800 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date HUAWEI 1.28, 3/15/2019
SMBIOS Version 3.0
Embedded Controller Version 1.28
BIOS Mode UEFI
BaseBoard Manufacturer HUAWEI
BaseBoard Product MACH-WX9-PCB
BaseBoard Version M12
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.22000.778"
User Name LAPTOP-ALGGDG67\mslee
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.85 GB
Available Physical Memory 895 MB
Total Virtual Memory 18.8 GB
Available Virtual Memory 9.73 GB
Page File Space 11.0 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

 

[Colif]

I get a volmgr 161 error, then a power 41 critical shut off. My BsoD states its an unexpected storage issue.

Volume Manager & Unexpected Store Exception are both related to hard drive.

system info doesn't show what make/model C Drive is as that is where problem lies.

 

[ComputerProbssad]

This is the ssd: 238GB SAMSUNG MZVLB256HAHQ-00000 ( (SSD))

Volume Manager & Unexpected Store Exception are both related to hard drive.

system info doesn't show what make/model C Drive is as that is where problem lies.

 

[Colif]

shame its that one, Magician doesn't run on it. Its the oem version of the 980 Pro

try running crystaldiskinfo (blue icons) - https://crystalmark.info/en/software/crystaldiskinfo/
it will auto generate SMART info given to it by drive. Just check health of drive.
Not as good as Magician would be but for some reason 980 doesn't use it.

 

[ComputerProbssad]

It shows the following:

https://imgur.com/loj8N1w

 

[Colif]

the TBW figure for that drive is 150, you only currently on 51
its been on 4x more times than my drive, but appears to be younger.

might want to keep an eye on health. smaller drives have less spare space to use for error correction

just in case the cause isn't the actual drive
Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

1. Open Windows File Explore
   
2. Navigate to C:\Windows\Minidump
   
3. Copy the mini-dump files out onto your Desktop
   
4. Do not use Winzip, use the built in facility in Windows
   
5. Select those files on your Desktop, right click them and choose 'Send to' - Compressed (zipped) folder
   
6. Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)
   
7. Then post a link here to the zip file, so we can take a look for you . . .
   

 

[ComputerProbssad]

After making the changes no mini dump is being created. What has changed is that now when the computer bsod, it freezes at the 0% mark and stalls there. I've waited about ~15 mins to see if there was any change but there wasn't. Any idea what might be causing this? I'd love to be able to get a dump file to share.

Thanks!!!!

 

[Colif]

thats more an indication the cause is the drive itself.

Dump files are created on C drive, so if its the drive causing the Error, it can't write to it.

I would buy a new ssd and use that one as storage as it might last longer if it is used less.