Question Help needed with BSOD ?

vanyagetc

Prominent
Mar 14, 2023
19
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Hey recently I've got this bsod here:
020825-20109-01.dmp 08.02.2025 16:03:04 0x0000013a 00000000`00000017 ffffb085`ff000380 ffffb086`2fb3b330 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+4b85d0 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 10.0.26100.2605 (WinBuild.160101.0800) x64 ntoskrnl.exe+4b85d0 C:\Windows\Minidump\020825-20109-01.dmp 16 15 26100 3 545 762 08.02.2025 16:03:47

Here is the dump files you may need: https://drive.google.com/file/d/1fW7VF-ZO_iDbEKtSO5APHIRFWYkqopFj/view?usp=sharing

Thank you for your help.
 

Normally, you'd get a response like this everywhere:

*"Thank you for using Microsoft products.

Based on your description, you're experiencing a Blue Screen of Death (BSOD).

You should reinstall Microsoft Windows, delete all your data, and then the problem will be solved—because everything works perfectly in Windows 11."*

...Yeah, right.

I had the same problem: my computer worked perfectly on Windows 10, but after running the updates (and this damn piece of crap upgraded to Windows 11 without even asking), it started crashing constantly. It seemed like the system could stay on for only five minutes at a time.

Of course, I started by checking for malware (Malwarebytes Anti-Malware but in five minutes, nothing was found before the system crashed). Using the DDU software, I removed the graphics driver in Safe Mode to ensure all references to it were deleted, then reinstalled it from scratch.

I also ran DISM /Online /Cleanup-Image /RestoreHealth as an Administrator with different parameters, as well as SFC /scannow.

I started reinstalling drivers. I went through all the manufacturer’s drivers and even tried some questionable tools that usually do more harm than good, making the system even more unstable. These tools install the latest drivers rather than the most compatible ones for the hardware (such as WinZip Driver Updater and Avast Driver Updater, which—at least—don’t immediately demand ransom before installing the drivers they find, nor do they flood the system with casino-style adware).

No effect.

After that, I figured that maybe some driver just wasn’t fully compatible with Windows 11, even if it seemed to work. I tried booting without drivers in normal mode by using msconfig to hide all Microsoft services under the Services tab and disabling everything else. No effect. I also tried a minimal boot from the General tab in msconfig—still no effect.

At this point, I started wondering whether this was actually a hardware issue. It didn’t seem like it, because in Safe Mode (Press Restart Windows while holding Shift, then go to Advanced Mode and select Boot in Safe Mode), the system worked perfectly fine. That suggested the issue was not hardware-related but rather caused by a faulty driver.

Using Windows Event Viewer (eventvwr), I noticed Error 41, which typically indicates a power supply issue. But this is a laptop, with a fully charged battery and plugged into the power outlet. That didn’t seem likely. I tested running it on battery power alone, and the issue persisted, ruling out a faulty power adapter. Just to be sure, I swapped the power adapter with another laptop—same problem.

A better Event Viewer tool (Eventlook from Microsoft's website) provided more insight. It reported that Google Update had timed out after 30,000 ms and crashed. It also logged that ACPI failed to respond when the system tried to synchronize the clock via the internet. I disabled the automatic time sync, but that only led to different error messages like you got. None of this made any sense. Why should a Google server timeout or a clock sync issue cause a BSOD?

At this point, I decided to manually go through devices in Device Manager, one by one. I barely got to "B" when I disabled the Bluetooth driver—Crash -> Boom -> Bang. Immediate BSOD.

Tried again. Same result.

I then attempted to uninstall the driver, but again—same crash.

Bingo!

I logged in as an Administrator to manually remove all of the Bluetooth hardware drivers.

Opened PowerShell and ran:

pnputil /enum-driver | findstr bt | more

Sure enough, there they were.

For each beginning bt-entry, I executed:

pnputil /delete-driver btXX.sys /uninstall

This time, the system stayed on for 10–15 minutes. I thought, "That must have been it!"—until another BSOD.

After rebooting, I checked Device Manager, and—guess what—Bluetooth was back, fully functional.

All that was missing was a cheerful notification:
"Hello! I, Windows 11, have found new devices in your hardware setup that didn't have drivers installed. Since I know best, I went ahead and downloaded that same broken, buggy driver from the internet and installed it for you—without even asking for your permission (because surely, you wouldn’t understand anything about this anyway). Would you like to give me a 5-star rating for this excellent service? I’d love to do more ‘fun’ things for you in the future!"

That was it.

I rebooted, spammed F2, entered the BIOS, and selected: “Disable Bluetooth.”

The system has now been running without issues for over an hour.

Clearly, Windows 11’s Bluetooth drivers are broken.

My laptop: Dell Latitude 5450.
 
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You should reinstall Microsoft Windows, delete all your data, and then the problem will be solved—because everything works perfectly in Windows 11."*
That's been my experience too! I've (nearly) always found Microsoft forum answers to be formulaic and totally useless.

My laptop: Dell Latitude 5450.
I've just bought a Latitude 5480 on eBay. I installed Windows 10 on it, but I'm aware now of potential upgrade problems. Many thanks. If and when I install Windows 11, I'll wipe the drive and start from scratch.


upgraded to Windows 11 without even asking
I disable Secure Boot and switch off TPM in the BIOS in any machine I want to keep on Windows 10. So far it's stopped Microsoft performing any sneaky OS version upgrades.