[HELP] Radeon HD 7700 BSoD + DMP File

Sprinkz

Honorable
Jul 12, 2013
23
0
10,510
0
take a look. im stuck

Specs:
- Windows 7 Home Premium 64bit
- ASRock z77 extreme4 / ASUS P8z77-V LX
- i7-3770 intel processor 3.5ghz
- AMD Radeon HD 7770
- Alpha 700 watt power supply
- AMD Catalyst 14.12 64bit / 14.9 64bit

Stuff to know:
- if AMD drivers are installed, I can't boot without getting black screen
- if no AMD drivers installed, my computer uses VGA but can boot normal and safe mode but locked at 640x480 resolution

Problem: computer crashed one day, restarted only for windows to boot the windows logo (loading) screen and get hung up with a black screen and NO cursor before even getting to windows login. it almost looked like my computer was going to sleep then getting woken while still remaining black/blank. (a quick single pulsate)

after numerous attempts at solving the problem, I believed it was a motherboard issue as my CPU, PSU and RAM worked and passed various tests. I switched out my ASUS P8z77-V for an ASRock z77 extreme4 only to have it repeat the same problem.

I tried uninstalling the amd catalyst from control panel, rebooting to safe mode, uninstalling the drivers from device manager, running DDU + CCleaner to remove any traces, turned off auto driver update, rebooted and downloaded the 14.9 driver, a downgrade from the most recent 14.12 driver version and rebooted in hopes it would solve my problem. this time I no longer get hung up with a black screen, but instead get the blue screen of death BBCode 116 atikmdag.sys / atikmpag.sys

What I've tried to Fix it that didn't work:
- uninstalled AMD/ATI files and traces including registry
- virus/spyware scanned everything with three different programs
- replaced my original ASUS p8z77 motherboard with a ASRock z77
- uninstalled windows update KB2670838
- reseated GPU, CPU, RAM, Motherboard
- tested power supply
- ran memory tests and passed
- tried using 14.9 / 14.12 amd catalyst drivers
- tried the windows expand method for atikmdag.sys / atikmpag.sys
- sfc /scannow with flawless results



Online DMP crash analysis
Code:
Crash Dump Analysis provided by OSR Open Systems Resources, Inc. (http://www.osr.com)
Online Crash Dump Analysis Service
See [url=http://www.osronline.com]http://www.osronline.com[/url] for more information
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18700.amd64fre.win7sp1_gdr.141211-1742
Machine Name:
Kernel base = 0xfffff800`04651000 PsLoadedModuleList = 0xfffff800`04894890
Debug session time: Thu Jun  4 03:16:10.658 2015 (UTC - 4:00)
System Uptime: 0 days 0:01:08.454
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800bdc9010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800407f038, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

FAULTING_IP: 
atikmpag+b038
fffff880`0407f038 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`05091888 fffff880`104fa134 : 00000000`00000116 fffffa80`0bdc9010 fffff880`0407f038 00000000`00000000 : nt!KeBugCheckEx
fffff880`05091890 fffff880`104f9e3e : fffff880`0407f038 fffffa80`0bdc9010 fffffa80`0bd31d50 fffffa80`0bd1b010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`050918d0 fffff880`105a1f13 : fffffa80`0bdc9010 00000000`00000000 fffffa80`0bd31d50 fffffa80`0bd1b010 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`05091900 fffff880`105cbcf1 : 00000000`ffffffff 00000000`00001057 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`050919e0 fffff880`105ca437 : 00000000`00000102 00000000`00000004 00000000`00001057 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`05091a10 fffff880`1059d2d2 : ffffffff`ff676980 fffffa80`0bd1b010 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`05091ab0 fffff880`105c9ff6 : 00000000`00000000 00000000`0000000f 00000000`00000080 fffffa80`0add1168 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`05091bc0 fffff800`049640ca : 00000000`0d0a86d1 fffffa80`0b87db50 fffffa80`06a049e0 fffffa80`0b87db50 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`05091c00 fffff800`046b8be6 : fffff880`03502180 fffffa80`0b87db50 fffff880`0350d0c0 00000000`ffffffff : nt!PspSystemThreadStartup+0x5a
fffff880`05091c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+b038
fffff880`0407f038 4883ec28        sub     rsp,28h

SYMBOL_NAME:  atikmpag+b038

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5417612a

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

Followup: MachineOwner
---------
 

Sprinkz

Honorable
Jul 12, 2013
23
0
10,510
0
uninstalled every display driver including intel. no display devices or video controller remotely present in device manager except for the error of "video controller". not sure what to do anymore. Finally out of that fucking ugly ass fail-safe 640x480 resolution for the moment on my igp
 

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