take a look. im stuck
Specs:
- Windows 7 Home Premium 64bit
- ASRock z77 extreme4 / ASUS P8z77-V LX
- i7-3770 intel processor 3.5ghz
- AMD Radeon HD 7770
- Alpha 700 watt power supply
- AMD Catalyst 14.12 64bit / 14.9 64bit
Stuff to know:
- if AMD drivers are installed, I can't boot without getting black screen
- if no AMD drivers installed, my computer uses VGA but can boot normal and safe mode but locked at 640x480 resolution
Problem: computer crashed one day, restarted only for windows to boot the windows logo (loading) screen and get hung up with a black screen and NO cursor before even getting to windows login. it almost looked like my computer was going to sleep then getting woken while still remaining black/blank. (a quick single pulsate)
after numerous attempts at solving the problem, I believed it was a motherboard issue as my CPU, PSU and RAM worked and passed various tests. I switched out my ASUS P8z77-V for an ASRock z77 extreme4 only to have it repeat the same problem.
I tried uninstalling the amd catalyst from control panel, rebooting to safe mode, uninstalling the drivers from device manager, running DDU + CCleaner to remove any traces, turned off auto driver update, rebooted and downloaded the 14.9 driver, a downgrade from the most recent 14.12 driver version and rebooted in hopes it would solve my problem. this time I no longer get hung up with a black screen, but instead get the blue screen of death BBCode 116 atikmdag.sys / atikmpag.sys
What I've tried to Fix it that didn't work:
- uninstalled AMD/ATI files and traces including registry
- virus/spyware scanned everything with three different programs
- replaced my original ASUS p8z77 motherboard with a ASRock z77
- uninstalled windows update KB2670838
- reseated GPU, CPU, RAM, Motherboard
- tested power supply
- ran memory tests and passed
- tried using 14.9 / 14.12 amd catalyst drivers
- tried the windows expand method for atikmdag.sys / atikmpag.sys
- sfc /scannow with flawless results
Online DMP crash analysis
Specs:
- Windows 7 Home Premium 64bit
- ASRock z77 extreme4 / ASUS P8z77-V LX
- i7-3770 intel processor 3.5ghz
- AMD Radeon HD 7770
- Alpha 700 watt power supply
- AMD Catalyst 14.12 64bit / 14.9 64bit
Stuff to know:
- if AMD drivers are installed, I can't boot without getting black screen
- if no AMD drivers installed, my computer uses VGA but can boot normal and safe mode but locked at 640x480 resolution
Problem: computer crashed one day, restarted only for windows to boot the windows logo (loading) screen and get hung up with a black screen and NO cursor before even getting to windows login. it almost looked like my computer was going to sleep then getting woken while still remaining black/blank. (a quick single pulsate)
after numerous attempts at solving the problem, I believed it was a motherboard issue as my CPU, PSU and RAM worked and passed various tests. I switched out my ASUS P8z77-V for an ASRock z77 extreme4 only to have it repeat the same problem.
I tried uninstalling the amd catalyst from control panel, rebooting to safe mode, uninstalling the drivers from device manager, running DDU + CCleaner to remove any traces, turned off auto driver update, rebooted and downloaded the 14.9 driver, a downgrade from the most recent 14.12 driver version and rebooted in hopes it would solve my problem. this time I no longer get hung up with a black screen, but instead get the blue screen of death BBCode 116 atikmdag.sys / atikmpag.sys
What I've tried to Fix it that didn't work:
- uninstalled AMD/ATI files and traces including registry
- virus/spyware scanned everything with three different programs
- replaced my original ASUS p8z77 motherboard with a ASRock z77
- uninstalled windows update KB2670838
- reseated GPU, CPU, RAM, Motherboard
- tested power supply
- ran memory tests and passed
- tried using 14.9 / 14.12 amd catalyst drivers
- tried the windows expand method for atikmdag.sys / atikmpag.sys
- sfc /scannow with flawless results
Online DMP crash analysis
Code:
Crash Dump Analysis provided by OSR Open Systems Resources, Inc. (http://www.osr.com)
Online Crash Dump Analysis Service
See [url=http://www.osronline.com]http://www.osronline.com[/url] for more information
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18700.amd64fre.win7sp1_gdr.141211-1742
Machine Name:
Kernel base = 0xfffff800`04651000 PsLoadedModuleList = 0xfffff800`04894890
Debug session time: Thu Jun 4 03:16:10.658 2015 (UTC - 4:00)
System Uptime: 0 days 0:01:08.454
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800bdc9010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800407f038, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.
Debugging Details:
------------------
TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2
FAULTING_IP:
atikmpag+b038
fffff880`0407f038 4883ec28 sub rsp,28h
DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT
CUSTOMER_CRASH_COUNT: 1
BUGCHECK_STR: 0x116
PROCESS_NAME: System
CURRENT_IRQL: 0
STACK_TEXT:
fffff880`05091888 fffff880`104fa134 : 00000000`00000116 fffffa80`0bdc9010 fffff880`0407f038 00000000`00000000 : nt!KeBugCheckEx
fffff880`05091890 fffff880`104f9e3e : fffff880`0407f038 fffffa80`0bdc9010 fffffa80`0bd31d50 fffffa80`0bd1b010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`050918d0 fffff880`105a1f13 : fffffa80`0bdc9010 00000000`00000000 fffffa80`0bd31d50 fffffa80`0bd1b010 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`05091900 fffff880`105cbcf1 : 00000000`ffffffff 00000000`00001057 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`050919e0 fffff880`105ca437 : 00000000`00000102 00000000`00000004 00000000`00001057 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`05091a10 fffff880`1059d2d2 : ffffffff`ff676980 fffffa80`0bd1b010 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`05091ab0 fffff880`105c9ff6 : 00000000`00000000 00000000`0000000f 00000000`00000080 fffffa80`0add1168 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`05091bc0 fffff800`049640ca : 00000000`0d0a86d1 fffffa80`0b87db50 fffffa80`06a049e0 fffffa80`0b87db50 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`05091c00 fffff800`046b8be6 : fffff880`03502180 fffffa80`0b87db50 fffff880`0350d0c0 00000000`ffffffff : nt!PspSystemThreadStartup+0x5a
fffff880`05091c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16
STACK_COMMAND: .bugcheck ; kb
FOLLOWUP_IP:
atikmpag+b038
fffff880`0407f038 4883ec28 sub rsp,28h
SYMBOL_NAME: atikmpag+b038
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: atikmpag
IMAGE_NAME: atikmpag.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 5417612a
FAILURE_BUCKET_ID: X64_0x116_IMAGE_atikmpag.sys
BUCKET_ID: X64_0x116_IMAGE_atikmpag.sys
Followup: MachineOwner
---------
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