Help: Stuttering with a lot of games on GTX 1060. HUGE UPDATE: NVIDIA'S FAULT CONFIRMED.

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JFST

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Mar 26, 2013
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JUMP TO THE POST WITH THE UPDATE: http://www.tomshardware.co.uk/answers/id-3443807/stuttering-lot-games-gtx-1060/page-2.html#19968622


Hi all,
Hope you can help me:

(Important note: i could get a refund on my card so i got it, but i am still really interested on knowing why is this happening so i can buy a new one.)

-Since i bought my EVGA GTX 1060 i have had random stuttering, lag, frames drops on a lot of games:
CS:GO, Killing Floor 2 (changing some things i have got a smoother framerate but still there), Solarix (first level with huge drops, second seems smooth), Black Mesa (mainly when loading enemies).

Also i had huge stuttering on games like The Division (Free weekends), Ghost Recon Wildlands Beta, Call of Duty Infinite Warfare, and Black ops 3 (Free weekends on both). On all these does not matter if it had highest posible settings or the lowest.

-I had no problems with:
DOOM demo, Steep Beta, Fallout 4 had some slowdowns when i was on a city (Steam free weekend) but were stable,...
I could play ARK and it only sutters when a new day starts.

Things i have tried:
-Uninstalled Geforce Experience: got a performance boost but still stutters.
-Several drivers "clean-installed" with DDU (only driver and Physx, but now i see Audio and 3D is installed too -Windows Update? anyway does not seem to affect-).
-On Nvidia Control Panel Set Maximun number of prerendered frames to 1: got rid of some stuttering, but not all.
-GPU and CPU temps are fine.
-Diabling all startup programs and all MSconfig services (no Microsoft ones, of course)
-MOST IMPORTANT: i installed my old ATI HD6870 and the stuttering on CSGO and Solarix is gone without a doubt and on Killing Floor 2 i think is better too but now i have some frame drops (no stuttering as i had with 1060, i am almost sure it is "stable" frame drops -bad optimization i guess-). Also i could play The Division (everything on low) in a pretty smooth way (usually below 30fps, but smooth, while the 1060 has stuttering even in low).

Info i have found:
-A lot of people are having almost the same problems with almost the same games (can list some more if you want). All of them with different specs (some with way better specs).
-Some people "fixed" it changing HDD for SDD, others adding more RAM; on others these didn't work.
-Some say that anything lower than 6XX series (unsure about 7XX) work without a problem.
-Someone said he had these problems, did a RMA and got rid of them without doing anything else (waiting the report of someone else that is going to do the same).
-On the threads i have read i have not found a lot of users with ATIs with these stuttering problems. Maybe because there are less ATIs than NVIDIAS? But still very few ATis.
Now let me explain:
Well, as i said maybe a first batch of cards-chips are faulty and some compensate it with an SSD and RAM, and others can't. Could it be?

Also i contacted NVIDIA for help and all they could say is that as my motherboard has PCIe 2.0, and Pascal "requires" (does it?) 3.0 that is all my problems from.
Asked someone and told me he has stuttering with 3.0 on the same games than me, fixed with an SSD.
Also searched for benchmarks and it should only be a slighty difference between 2.0 and 3.0 on a few games (but that should have lower performance, no stuttering, right?).

I contacted Ubisoft too, for The Division stuttering and they told me that it was the CPU, but again, i don't think this could cause stuttering, just a worse performance than others.
Also they told me that i should uninstall some programs (DAEMON Tools Lite, MSI Afterburner, Unigine Valley, Nero 10, MegaDownloader), i barely use them (never runing games) and i have disabled it on startup (task manager), so i think they should have no effect, am i wrong? (as i don't use them i think i can uninstall them and install them if i need them -one of them has never been used-).



So,
What do i do?
Do you know any test i could do to see if the GPU is faulty or if any other thing is causing this?
A lot of 1XXX are having problems without a cause?
Should I ask EVGA too?
Should i RMA (or buy the same model)? could newer cards be faulty too?
Do AMD-ATIs have these problems too? If they do why are there so little posts about them? if they don't have stuttering problems (unless faulty) what could be a quick recomendation for an ATI card? (will probably create a thread to find out anyway 😉 ).








Hope you can help me.

Thank you very much in advance.




My specs:
- Gigabyte GA-X58A-UD3R (DDR3-LGA 1366)
- Intel i7 930
- RAM G.Skill 3x2GB DDR3 1600 (F3 12800 CL 7-8-7-24 1.5v)
- Cooler Master Hyper 212 Plus
- Lancool PC-K60 Dragonlord
- Seasonic X-650 Modular SS-650KM (80 Plus Hybrid-silent)
- Western Digital Caviar Black 1TB FAEX
- EVGA GTX 1060 SC 6GB (now: ATI HD6870)
- Windows 10



P.S. I accept advices on this OP if you think it can be done more clear to read 😉 .
 
Solution
UPDATE HERE:
Hi all,
I have confirmation from NVIDIA Team Manager for NVIDIA Customer Care Europe that it is a problem with NVIDIA drivers that can affect several generations of cards, several OS (10,7...) and random hardware-software configurations.​

They are "actively working on a fix", but no ETA for it yet, as seems they have discovered this general problem recently (in part because i have been talking with them for months and showing them proofs that something was wrong in their end).
Hope they fix it as soon as posible.


Here some of their last emails confirming this:


1-
Hello,
(...)

In regards to the feedback that you have provided about the stuttering issue on several systems, our development...
edit:

Did you reset the BIOS via jumper yet? The values were still over 700mV after that?
Just if optimized defaults were loaded, the "overvoltage" should be there.
Load the standard defaults in BIOS and have a look if the values are down.

Over time it can happen that voltages don´t fit the specifications anymore which can lead to instabilities.
In the past the voltages were fine and now eventually not. The voltages can help when overclockomg the system but do have no influence to performance in normal use, as long as it´s running stable. Higher voltages normally lead to higher temperatures and a lower lifespan. The probability of instability rises.

Standard is really 700mV

sorry for the wrong language before 😀
 
Okayyyy...? xD
Google translate is my friend 😉 .
Well, tried KF2 and nothing changed so back to my original plan and if that fails then Windows reinstall and if that fails too then... well, we'll see xD .
Maybe 6870 is not powerful enough as the change on Solarix was clear.

Answering your question: the Bios settings are there since i updated to FH firmware (i think i did it from my desktop if it makes any change), i just updated and changed the XMP, nothing else. I think it is the "optimized defaults".

Anyway i uploaded photos of my Bios config just in case you can find something clear 😉 .

Thanks for the help 😉 .

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No problem 😀 😉 .

If i reset bios by jumper will it go back to the old bios or will it keep the FH one?
Yep, optimized defaults is what i think it has. (By the way, remembered i updated from Windows desktop because file was too big for doing it from bios )
I guess you didn't find something wrong on my BIOS, right?


I think there must be an easier solution to these stutters as i see a lot of people with them...
Maybe optimization just sucks on a lot of games?
Some people says it could be hyperthreading? (or some kind of auto OC from bios) Can you find it (i can't) so i could test?
My HDD has always been at 0% of fragmentation (told me it's normal)
Also here is one solution Disabling Diagnostics Policy Service ( http://windowsreport.com/stutter-games-diagnostics-policy-service/ ), will try it, just in case.
Also the W10 update KB3140768 seems to have problems too...
I am thinking on reinstalling all drivers here http://es.gigabyte.com/products/page/mb/ga-x58a-ud3r_20#support-dl

Any way none of these explain why some games have problems and others work fine...

I think to not get crazy is is better to test a new GPU, and then reinstall windows but i think at the end nothing will work xD .




 
load fail safe defaults, it will just reset the settings not the bios version


on the gigabyte site are no drivers for windows 10

get drivers via intel update utility or directly from Intel´s download page
intel chipset drivers for X58 (inf)
Intel rapid storage (irst),
intel management engine (imei)

just for future thoughts, if you would like to install a SSD, you will have to set the sata mode from IDE to AHCI, so the SSD can work correctly. Install win10 directly on it.
 

I tried the intel utility some months ago and now and it does not work on my system xD ( it finds one chipset driver and when i try to install it tells me an error happened like last time :/ xD ).
Also i tried to find direct downloads on Intel's website and can't find them; maybe i'm blind but i think others have not been able to find them either so i guess it is nothing "more" 😛 (if you can find it please tell me and teach me because i must be blind xD 😉 ).

About the SSD recomendation, are you talking about "ICH SATA Control Mode" or "eSATA Ctrl Mode" or both? (and thanks because i am thinking about buying one someday 😉 ).


At the end i think this can be a drivers problem, broken NVIDIA drivers and too old ATI ones for the new games.

Same(?) behavoir as i am having maybe says it is something else but the only way to confirm this is testing an AMD-ATI as i see few players with problems.

So i will try to not freak out and patiently wait until i get and test one (and then freak out xD ).
 

Thanks, i was unsure mainly because i have an Ethernet driver from 2010 xD .
And thanks for explaining the differences 😉 .

EDIT: placebo effect or was gone yesterday somehow (i usually feel it smoohter on weekends no idea why)
By the way i seem to have been able to get rid of a lot of stutter on Killing Floor 2, but not sure how; i uninstalled Games for Windows live redistributable (not sure how i didn't uninstall it before xD ) and megadownloader (not sure if something else), and disabled Steam overlay (i think this is the main culprit) and at lower settings i have 0 stutter so i upped them and i think i got a few but way less than before (guess GPU can't give more 😛 ).
But these are too slow to test so maybe next time they will be back (hope not 😛 ).

If the RX stock problems keep the same i think i will be able to get a Vega (i am thinking that maybe i will wait for it anyway, not sure yet).
😉
 
UPDATE HERE:
Hi all,
I have confirmation from NVIDIA Team Manager for NVIDIA Customer Care Europe that it is a problem with NVIDIA drivers that can affect several generations of cards, several OS (10,7...) and random hardware-software configurations.​

They are "actively working on a fix", but no ETA for it yet, as seems they have discovered this general problem recently (in part because i have been talking with them for months and showing them proofs that something was wrong in their end).
Hope they fix it as soon as posible.


Here some of their last emails confirming this:


1-
Hello,
(...)

In regards to the feedback that you have provided about the stuttering issue on several systems, our development team has found that there are indeed some minor glitches that will be fixed in future updates of our drivers and Microsoft Windows. We are actually working with Microsoft on solving this as apparently this is caused by some changes made in the Creators Update, which indeed affects quite a few users.

So, in conclusion, I would like to apologize for the vague replies that I have send towards you but please understand that we had not info in regards to this issue until I have received a report from my colleagues on the 2nd level of support.

Your feedback has been passed further to the team, in regards to the hardware, and they will be able to try and replicate this in on a much higher number of possible configurations. Once again, we are actively working on fixing this.

I hope that now everything is much more clearer and that we will be fixing this annoying issue very soon.

Thanks,
Costin
NVIDIA Customer Care
AND:

2-
Hello,

I took us a bit of a time to acknowledge the issue because there are so many possible configuration and so many possible causes of this that it sometimes it is quite hard for us to identify and search for a solution for certain issues that customers might experience.

In all truth, we had cases related to this kind of issues (and indeed not related only to the Pascal cards, but with some other generations) but we do not had anything official from our dev team about it, but when I got that info, I have replied to you because I do not have any reasons to hide any information from our customers.

We are working actively on fixing this and we would like for our customers to understand that sometimes the fix cannot be released in a matter of hours or days, especially when this kind of things happen randomly, on random hardware configurations, with random software installed.

As for letting the community know about this thing, unfortunately social media/forums is not my area but trust me that the feedback is already sent to the concerned team.

In regards to other versions of Windows and other generations of graphics cards, indeed I have seen reports with similar issues and we are working with the engineers to find solution. Again, it is hard to find a root cause and a solution when issues appear randomly.

As always, any feedback that you might have for is is welcome and (...).

Best regards,
Costin
NVIDIA Customer Care

(...)= Personal messages 😉 .


We have to stop looking for problems on our computers and wait for a fix.
Hopefully they will fix it soon (and compensate us) as i have found tons of people with these problems.
They didn't give me more detailed info so if you think you can get more or give them some info try to contact them (in case you don't want to spend time to find it by yourself: support@nvidia.zendesk.com ) .
Take a look on this thread too if you are interested: https://forums.geforce.com/default/topic/941579/geforce-1000-series/gtx-1080-high-dpc-latency-and-stuttering/
Spread the news!!!




Nighterlev16 thanks for tha answer and sorry for taking some time to answer but i was waiting for answers from NVIDIA to do a worthy update 😉 .
 
Solution

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