Question Help, System freezing while doing minimal tasks

Jul 23, 2022
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I have just bought a custom pc(shop assembled) but after 2 weeks, pc started freezing randomly when I'm watching YouTube or playing some low usage game or just browsing settings. Screen freezes mouse and keyboard become useless and i have to do a hard reboot. I have performed stress test and tbh pc rarely freezes when playing high performance games. No dump file
Intel 12400F, Gigabyte H610M,Galaz Rtx 3060, Cooler Master 550W, 16 gb ram, 512 SSD + 1 Tb HDD
 

punkncat

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This could be a number of things. Which specific model of CM 550W? Are you monitoring temps?

If this is custom built I would not go into the machine or swap parts until a follow up with the company that built it for you. We may can help point to things we consider issue but with it this new, don't void or damage your warranty standing/status.
 

dennisr48

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Nov 16, 2009
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I have just bought a custom pc(shop assembled) but after 2 weeks, pc started freezing randomly when I'm watching YouTube or playing some low usage game or just browsing settings. Screen freezes mouse and keyboard become useless and i have to do a hard reboot. I have performed stress test and tbh pc rarely freezes when playing high performance games. No dump file
Intel 12400F, Gigabyte H610M,Galaz Rtx 3060, Cooler Master 550W, 16 gb ram, 512 SSD + 1 Tb HDD
I'm having the same exact problem. I tried swapping in different ram but it didn't solve the issue.
 
Jul 23, 2022
2
0
10
0
Go here:

Home - UserBenchmark

Run test and post the link, please.

This could be a number of things. Which specific model of CM 550W? Are you monitoring temps?

If this is custom built I would not go into the machine or swap parts until a follow up with the company that built it for you. We may can help point to things we consider issue but with it this new, don't void or damage your warranty standing/status.
PSU - https://amzn.eu/d/bidVdWb
Yes temps are normal when it freezes, i have stressed cpu and GPU at same time and temperature got constant at 72° C. I will provide benchmark once I get home
 
Aug 28, 2022
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I got the same error as you before, the problem is XMP. First you have to go to homepage mainboard to see your main supports your ram or not(serach it by model number of Ram). If not support you must to turn off XMP in bios, but if you still want XMP then you have to reduce the bus. I have corsair rs bus 3200mhz and i degree it to 3000mhz. No more freeze since i settings xmp that time. Hope it work for you
 

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