Help with my power supply!

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Z

zenakuh

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Jan 8, 2016
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Hi people!

I have a problem with my pc, I don't know what is happening.

Two months ago my pc was working perfectly...Then i bought GTA 5 and the problems were starting...My PC becomes very inestable and shut down with the typical windows' blue screen. Then when I turn it on again, its show me this message:

B67.jpg


Well, I keep playing a couple of weeks more, and the blue screen were more and more common...

1A0.jpg

527.jpg


Nowdays is crash for almost all! I mean, the other day I was in facebook the PC shuts down!!

I also tested to format the PC, I changed from Windows 8.1 to Windows 7 then I come back to 8.1 because with windows 7 was worse...

I went last week with my power supply to the service...They said me that my power supply is little for my components and I have to buy a bigger one (more watts)...

So I dont know what to do, because Im not sure if the power supply is the problem...

Should I replace my power supply?

My setup here:

Power Supply: Vitsuba 550w Real San-55-s 80 Plus Bronze
Mother: ASUS P8Z77-M PRO
Processor: Intel® Core™ i5-3570K Processor (6M Cache, up to 3.80 GHz)
RAM: Kingston HyperX blu 1x8GB
Video: NVIDIA EVGA 660 OC 2GB
HDD: 1tb Wd Western Digital Serie Caviar Blue Sata 3
OS: Windows 8.1

Any help is welcome :wahoo:
Sorry for my bad english!
 
Solution
Chayan4400


That's what I would do :). Seriously though, there's a reason behind why I say this. Your PC is the more power hungry of the two. It will put a strain on the PSU somewhat. The XFX is much better equipped to withstand the extra strain than the Smart. By switching the PSUs, you'll most likely prolong the life of the Smart since it'll be under less strain. No worries about the XFX, it is more than capable of handling your PC.

That isn't to say...
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Have you overclocked any components? The first step would be to remove any overclocks and run everything at stock speeds if you have.

The BSOD code points to a peripheral issue. Unplug any external HDDs, Thumb drives, etc. that you have connected. Only the keyboard and mouse should be plugged in. If that solves it, plug them back in one by one with tests in between and see which one causes the PC to malfunction.

Your PSU is also not very good though, and the BIOS errors point to a malfunctioning or overloaded PSU. 550W is plenty for a 660, but it must be a high quality one (Ones from XFX, Seasonic, EVGA's G2 and B2 series, etc). Low quality ones often don't output their listed wattage and malfunction when stressed. If you can, test with another PSU and see if the problems go away. f they do, you need a new PSU.
 
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You need a better quality psu not a bigger one. A good quality 550w psu is plenty for your system Your current unit is very poor quality and has a very weak 12v output, 340w is less than a decent 400w unit and is insuffcient for your specs. An unstable psu could easily cause system instability and lead to many different bsods.
 
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Hi Chayan4400! Thanks for answer!

No, I never overclock this computer.
I tried with the computer only with the keyboard and mouse, and the error is still happening. I'm afraid that one internal component is now broke, because of this continually crashing.

The error IRQL_NOT_LESS_OR_EQUAL was threw with another PSU that I tried Thermaltake Smart 650w Pcie X 2 80plus Bronze. At least the first error 'Power supply surgers...' dissapears, but this PSU is from my other PC.

Now I can buy one of these:

Nzxt Hale82 700w Modular 80 Plus Bronze or Thermaltake Smart 650w Pcie X 2 80plus Bronze (The same that I have in the other PC)

But I don't know if that will solves my problem, because of that test that I tried. Maybe my PSU, the Vitsuba one, is not enough and also my RAM is starting to fail...
 
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The good news is that the bluescreen appears unrelated to your problem. Perhaps that's a faulty driver or peripheral? Try the Thermaltake again if you can to eliminate it completely. Either way it doesn't seem as if that can damage the PC. Power looks like the problem, specially since the surge warning disappears with the Thermaltake. This is much more serious; the PSU can fry everything connected to it if it gives up. You need to replace that PSU ASAP.

Both those PSUs you mentioned aren't much better than your current one; you can do much better for the same price. The HALE 82 and the Smart are Tier 4 on Tom's Hardware's PSU Tier List (Link in signature) meaning they aren't suited to relatively high power gaming builds. Where are you buying from, and what is your budget in your local currency?

EDIT: If you are worried about your RAM (Though it is unrelated to your problem), download Memtest86:

http://www.memtest86.com/

Follow the included instructions to install it to a USB thumb drive and let it run. If it completes with no errors reported, your RAM is fine.
 
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Chayan, SR-71 Blackbird and bignastyid thanks very much guys!

Unfortunately in my country there are problems with the importation, so many things, for you guys common, are not for me, because they don't exist or they are very very expensive.

So, for the moment is very dificult to get one PSU of the signature.

If you have a moment, take a look to these list, these are all the PSU that I can afford at the moment:

List of PSU

I will run the memtest86 on the computer with the new PSU, I don't want to use the PC with that PSU now! Hope my RAM is fine 😛

Many thanks again!
 
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XFX is a brand, like EVGA :). That's a decent PSUs, but still not as good as the Seasonics and XFXes. It should do if nothing else is available though. Check my edit above, and see if these are any good:

http://articulo.mercadolibre.com.ar/MLA-593935396-fuente-pc-xfx-650w-reales-semi-modular-atx-80-plus-bronze--_JM
http://articulo.mercadolibre.com.ar/MLA-597412361-fuente-pc-xfx-650w-reales-semi-modular-atx-80-plus-bronze-_JM
http://articulo.mercadolibre.com.ar/MLA-599254109-fuente-pc-xfx-750w-reales-semi-modular-atx-80-plus-bronze-_JM
http://articulo.mercadolibre.com.ar/MLA-597590188-fuente-pc-xfx-650w-reales-semi-modular-atx-80-plus-bronze-_JM
http://articulo.mercadolibre.com.ar/MLA-598946747-fuente-xfx-pro-750w-reales-80-plus-bronze-semi-modular-gamer-_JM
http://articulo.mercadolibre.com.ar/MLA-597593076-fuente-pc-xfx-750w-reales-core-atx-80-plus-bronze-_JM
http://articulo.mercadolibre.com.ar/MLA-599255712-fuente-xfx-850w-reales-semi-modular-80-plus-bronze-pro-850-w-_JM
 
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Both are Pro series, and are nearly the same. The $ 2.499 one is the newer version, with a few minor modifications. Nothing major, both are extremely good PSUs on par with the Seasonic S12II and the EVGA G2. Given the choice though, I'd go for the $ 2.499, simply because it is newer, modular and comes with a 5 year warranty. With both, you also have decent headroom power-wise for overclocking both the 660 and the 3570K should you choose to.

These are MILES better than the Thermaltake. The Smart is a Tier 4 PSU, and the XFX a Tier 1. That in itself says a lot. I'd put the XFX into whichever PC is your main one, so long as the wattage is sufficient and use the Thermaltake for the other.
 
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Perfect guys, many thanks really. I will go with the $2499 one. I will buy it and I will test it today. Then I will back here to post if the problems continues (I Hope don't).

OFFTOPIC:

My other computer has this build:

XFX TYPE 01 (Case)
Thermaltake Smart 650w Pcie X 2 80plus Bronze
ASUS M5A99X EVO R2.0
FX-8 CORE VISHERA 8370
DDR3 1866 MHZ (4GB) KINGSTON HYPERX SAVAGE CL9 (X2)
VGA SAPPHIRE R9 285 DDR5 OC 256B HDMI/DVI-I (11235-06-20G)
Western Digital Wd 1tb Sata 3 64mb Caviar Black
Regrabadora DVD Doble Capa LG
Scandisk Ultra II 120GB
Hyper Plus 212 Evo

At the moment the Thermaltake is working fine with this build, do you think I have to change it? I bought the thermaltake about 2 years ago, and Never a problem.

Thanks again!
 
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I didn''t know that. Will keep in mind next time.

To the OP: It's fine with the Thermaltake, although it will consume more power. If it gives you no problems, don't worry about it. Perosnally though I'd add the XFX to the 8370 build and put the Thermaltake in the 3570K build.
 
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Perfect guys!

I will test the computer with this new power supply and I will let you know!

Thank you very much for the help and the time. I really value that.

OFF: Maybe I can change the power supply with my bro, so I can keep with the XFX in the AMD one 😛 haha But I dont think so 😛
 
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That's what I would do :). Seriously though, there's a reason behind why I say this. Your PC is the more power hungry of the two. It will put a strain on the PSU somewhat. The XFX is much better equipped to withstand the extra strain than the Smart. By switching the PSUs, you'll most likely prolong the life of the Smart since it'll be under less strain. No worries about the XFX, it is more than capable of handling your PC.

That isn't to say that the Smart will stop working in the near future. Most probably it won't. Think of this measure simply as an added level of safety against failure.
 
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Solution
Hi guys! How are you?

Well On friday I bought the XFX PSU. Is really a good, you can see the quality of the materials, weight, etc... against the Thermaltake, I realise that the Vitsuba it is really a very poor quality.

Finally I could install the XFX on my AMD computer and the Thermaltake in the Intel PC (The one with the problem).

Now the important part. I tested it all the weekend with heavy gaming, downloads, videos...And I have no error of PSU! :)

I only had a blue screen once:

F15.jpg


So I searched a bit on Google, and I update the Windows, at this moment I have no errors.

Just in the case the error appears again. What could be this error?

Many thanks for all guys! :)
 
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That error is quite generic. I found this:

http://www.tomshardware.com/answers/id-2028871/system-service-exception-blue-screen.html

Basically, it says to:

  • ■ Run a malware scan with Malwarebytes, and also a virus scan (AVG or Avast should do).
    ■ Run chkdsk /f /r on your drive (Command Prompt).
    ■ Run system file checker.
    ■ Run sfc.exe /scannow to fix corrupted OS files (Command Prompt).
If nothing fixes it, a re-install of Windows may be the best method.

If you want to pinpoint the issue, follow these steps to create a text file out of the BSOD dump file:

http://www.instructables.com/id/How-to-Analyze-a-BSOD-Crash-Dump/?ALLSTEPS

Copy paste the contents of that file here (Use a spoiler to make your post shorter) and we'll probably be able to say what caused the BSOD.
 
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Hi Chayan!

Well, in these days I tried what you told me:

- I run Memotest86. No errors were found.

278.jpg


- I run Avast. Nothing was found.
- Then I run Malwarebytes. Only found two "not recomended" extensions in Chrome (I had the picture but I lost it, you will know why later).
- I did the BSOD steps, I found that a .EXE is the one that fails. (I lost the report too).
- Finally I run 'chkdsk /f' then I run 'chkdsk /r' and my O.S. died...

166.jpg


I coundn't do anything to start the system again...So I decided to format...

Now I have a new build of Windows 8.1...
What should I do? Should I run the BSOD again? Why the 'chkdsk /r' crashed my O.S.?

Many thanks for your help!
 
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Sorry about the OS! It happens sometimes. The good news is memory is fine. Memtest86 is rarely wrong.The chkdsk or “Check Disk” utility is used in Windows to scan through your entire hard drive and find problems.

/f - fixes errors on the disk.
/r - Locates bad sectors and recovers readable information (implies /f).

Bad sectors are areas where the data has been damaged / corrupted, or where the disk has been physically damaged.

If your OS was corrupted by chkdsk, I'd say that it found bad sectors or file system corruption on your disk, try to fix them and failed. Normally, this corruption is due to malware or viruses or sudden unexpected shutdowns (Like power outages). It could also be due to the HDD failing (Even if it is new), so download HDTune Free and monitor to see what it says. Post a screenshot of the 'Health' section here. In extreme cases, it could also be due to randomly flipped bits from non-ECC protected poor memory, but is very unlikely.

EDIT: Also, try the error scan and post a picture of that as well.
 
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Hi Chayan,

Don't worry, I didn't have anything important there. Thanks for the explanation.

Well, I will show you the reports:

First I was monitoring the HDD with some applications, viewing videos, listening music and playing some game.

F8C.jpg


This is the HDTune Health report:

A42.jpg


Here is the SFC.exe /scannow report:

C67.jpg


Finally, this is the error scan report:

CB5.png


For the moment, the PC seems to work well...With no crashes or blue screens...
Should I do something more?

Many thanks!
 
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Everything looks fine. That's good, because it means that the HDD is most likely not faulty. Your problem was probably caused by software corruption. How it happened exactly is hard to say. Just ensure that the computer isn't turned off suddenly by getting a UPS if you live in an area with frequent blackouts, and have a antivirus like AVG installed and enabled. Also do periodic scans with Malwarebytes (Or if you can pay for the Premium version it will give you real time protection) to get rid of any malware and you should be fine. Monitor the PC for a few more days before you put anything important on it, just in case. If no BSODs happen, it was probably something wrong with Windows.

Just to be safe, install WD's data lifeguard diagnostic and check it periodically to ensure it isn't reporting any warnings about your HDD.

You can download it here: http://support.wdc.com/downloads.aspx?DL

Other than that, you're good to go :). If any further problems arise, post back here and we'll do our best to help you.

EDIT: I assume sfc /scannow gives no errors? I'm not proficient in Spanish (I think?) :).
 
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