Hello,
So over the last week or two, I've been losing connection to the internet in my house intermittently. It'll take a few minutes then its back up and running. But as I work form home its rather annoying to deal with. I called my ISP and they basically said, well we can't help you because its not our Modem you're using. The modem is only a few months old and I personally doubt its the problem. So I wanted to turn to you folk to ask this question.
Is there a way for me to tell WHY I'm losing connection?
Basically, I want to be able to tell if it really is my modem or if it's my ISP and the connection itself. So here is some basic information if it helps.
Windows 10 Desktop
ISP: Cox Communications
Modem: Motorola MG8702 | DOCSIS 3.1 Cable Modem + Wi-Fi Router
Connection: Wifi & Wired
Number of Devices: 2 Computers Wired & 1 Smartphone Wifi + Alexa Devices all Wifi
Please let me know if you have any questions and any help you can provide would be greatly appreciated.
So over the last week or two, I've been losing connection to the internet in my house intermittently. It'll take a few minutes then its back up and running. But as I work form home its rather annoying to deal with. I called my ISP and they basically said, well we can't help you because its not our Modem you're using. The modem is only a few months old and I personally doubt its the problem. So I wanted to turn to you folk to ask this question.
Is there a way for me to tell WHY I'm losing connection?
Basically, I want to be able to tell if it really is my modem or if it's my ISP and the connection itself. So here is some basic information if it helps.
Windows 10 Desktop
ISP: Cox Communications
Modem: Motorola MG8702 | DOCSIS 3.1 Cable Modem + Wi-Fi Router
Connection: Wifi & Wired
Number of Devices: 2 Computers Wired & 1 Smartphone Wifi + Alexa Devices all Wifi
Please let me know if you have any questions and any help you can provide would be greatly appreciated.