yeah, their online live tech chat is useless. I talked to someone last night asking for my motherboard specs and here's what th dufus gives me:
Product Name CQ62-219WM
Product Number WQ778UA#ABA
Microprocessor 2.2GHz Intel Celeron processor 900
Microprocessor Cache 1MB Cache
Memory 2GB
Memory Max 8GB
Video Graphics Intel Graphics Media Accelerator 4500M
Doesnt tell me anything about the board! I did however downgrade my bios from F.24 to F.16, F.16 says supports newer intel processors! Thats the best info I have gotten from HP, they suck. So I will take my chances and buy either a T6600 or T8100