Hello, I recently purchased a refubrished Envy x360.
Model info: https://support.hp.com/it-it/document/c06692928
HP warranty still active (9 months), plus vendor warranty (12 months).
HP Sup. Ass. shows no updates are needed. Win 10 is updated. All drivers are updated.
Everything works fine except when I play some games.
So far I tried: Half Life 2 Ep. 1, SW Republic Commando and Planescape: Torment EE.
All the games are legally downloaded from Steam.
When playing HL, after a while, with no reason, the screen turns black and the notebook freezes. With Republic Commando it has happened just once, with Planescape I had no issues so far.
I tried playing with lower settings and in windowed mode but it still happens
Light power stays on. There's no way to get back to the desktop. I can only press the power button and force a restart.
No messages, no codes, nothing at all.
I ran: HP PC Hardware Diagnostic Windows and Windows Troubleshooter; no issues reported.
Graphic settings from AMD Radeon Software is set to Standard.
Any help?
Model info: https://support.hp.com/it-it/document/c06692928
HP warranty still active (9 months), plus vendor warranty (12 months).
HP Sup. Ass. shows no updates are needed. Win 10 is updated. All drivers are updated.
Everything works fine except when I play some games.
So far I tried: Half Life 2 Ep. 1, SW Republic Commando and Planescape: Torment EE.
All the games are legally downloaded from Steam.
When playing HL, after a while, with no reason, the screen turns black and the notebook freezes. With Republic Commando it has happened just once, with Planescape I had no issues so far.
I tried playing with lower settings and in windowed mode but it still happens
Light power stays on. There's no way to get back to the desktop. I can only press the power button and force a restart.
No messages, no codes, nothing at all.
I ran: HP PC Hardware Diagnostic Windows and Windows Troubleshooter; no issues reported.
Graphic settings from AMD Radeon Software is set to Standard.
Any help?