Hey guys. Weird issue I'm having that I don't really know how to trouble shoot. I've sent a e-mail to customer service since my drive is under warranty but waiting on a reply to see if my RMA request has been granted. Sent first e-mail Monday, they replied Tuesday with a form to fill out (Model, SN, issue, image of invoice to show purchase date etc), I replied same day. Didn't hear back from them today (Wednesday) but hopefully will tomorrow.
So I've had my 1TB HP EX 920 for about 2 years now. It's been great, no problems, at least until very recently.
I noticed my boot times seemed usually high recently so I started digging into things. First thing I did was open task manager right after logging in and when to the performance tab and clicked on the EX 920. I noticed it's utilization was staying pegged at 100 percent for quite a long time after rebooting and logging in. Also the "Average response time" shown by task manager was regularly hitting and saying at really high numbers like 40,000-100,000+ MS. I ran benchmarks and noticed the drives performance is way lower than normal but only in certain areas of benchmarks.
First image is a screenshot from a benchmark of the drive I did a few months ago, second is what I get from it now.
So I figured I'd just do a completely clean install of Windows 10. But even during the install and first boot of Windows 10 (where it goes through the "We're setting things up" screen) was taking a really long time. I checked task manager again when it was finished, same stats after doing a reboot and this is with a brand new install of Windows 10.
I tried installing the official drivers from the support site but that made no difference. I tried installing the latest version of drivers for the drivers Silicon Motion controller. That made no difference either.
I made a post on reddit about this in r/buildapc but got only one response asking me how much data was on the drive and if I'd been using TRIM. So before anyone asks I switched to using my WD Black SN 750 as my OS drive so the HP EX 920 currently is just formatted and assigned a drive letter but has no data on it. And yes Windows 10 was/has been set to auto run TRIM once a week. But I went ahead and ran it manually for the heck of it (which I also still did from time to time anyways) and I noticed that now takes much longer than it used to.
Any ideas why the drive suddenly just tank like this? I've used crystal disk info and my TBW is only 39. The specs list in the booklet that came in the box states "5 years or 650 TBW". It's running at PCI-E 3.0 x4 as it should be. Even though my WD Black SN 750 is working perfectly in its slot I still tried swapping NVME slots but of course that made no difference.
I'm just stumped. I'm hoping support makes it easy for me to just send them my drive and get a replacement but we'll see. It's def still under warranty since it comes with a 5 year warranty.
So I've had my 1TB HP EX 920 for about 2 years now. It's been great, no problems, at least until very recently.
I noticed my boot times seemed usually high recently so I started digging into things. First thing I did was open task manager right after logging in and when to the performance tab and clicked on the EX 920. I noticed it's utilization was staying pegged at 100 percent for quite a long time after rebooting and logging in. Also the "Average response time" shown by task manager was regularly hitting and saying at really high numbers like 40,000-100,000+ MS. I ran benchmarks and noticed the drives performance is way lower than normal but only in certain areas of benchmarks.
First image is a screenshot from a benchmark of the drive I did a few months ago, second is what I get from it now.
So I figured I'd just do a completely clean install of Windows 10. But even during the install and first boot of Windows 10 (where it goes through the "We're setting things up" screen) was taking a really long time. I checked task manager again when it was finished, same stats after doing a reboot and this is with a brand new install of Windows 10.
I tried installing the official drivers from the support site but that made no difference. I tried installing the latest version of drivers for the drivers Silicon Motion controller. That made no difference either.
I made a post on reddit about this in r/buildapc but got only one response asking me how much data was on the drive and if I'd been using TRIM. So before anyone asks I switched to using my WD Black SN 750 as my OS drive so the HP EX 920 currently is just formatted and assigned a drive letter but has no data on it. And yes Windows 10 was/has been set to auto run TRIM once a week. But I went ahead and ran it manually for the heck of it (which I also still did from time to time anyways) and I noticed that now takes much longer than it used to.
Any ideas why the drive suddenly just tank like this? I've used crystal disk info and my TBW is only 39. The specs list in the booklet that came in the box states "5 years or 650 TBW". It's running at PCI-E 3.0 x4 as it should be. Even though my WD Black SN 750 is working perfectly in its slot I still tried swapping NVME slots but of course that made no difference.
I'm just stumped. I'm hoping support makes it easy for me to just send them my drive and get a replacement but we'll see. It's def still under warranty since it comes with a 5 year warranty.
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