Question HP incompatible print cartridge error !

[ThunderFlash]

I have a HP 2545 all in one ink advantage inkjet printer. I did't use it for 4-5 months..now i'm getting incompatible print cartridge - black error ! This error is only showing for the black cartridge ! The color one is working . Things i did so far

1. reseated the cartridge
2. Cleaned the contact points of the printer and the cartridge's circuit with a wet cloth .

None of them worked ! Do i need to buy a new cartridge ?

PS- its a HP original compatible 678 cartridge.
It had enough ink left (printed only 20-30 pages so far) but i didn't use it for long time.

 

[Ralston18]

My thought is that the ink dried out in the cartridge or at least inside the ports.

You can try cleaning the cartridge's ports with denatured alcohol via a cotton swab. No water.

 

[ThunderFlash]

My thought is that the ink dried out in the cartridge or at least inside the ports.

You can try cleaning the cartridge's ports with denatured alcohol via a cotton swab. No water.

I have replaced the cartridge with a new one ..but the problem still persists ...still showing incompatible cartridge . 🙁

 

[Ralston18]

Cartridge source(s)?

Another thought - out of date or corrupted drivers/software.

Check HP's website:

https://support.hp.com/us-en/driver...l-in-One-Printer-series/5285095/model/5285096

Run the Diagnostic Tools. Blue banner, upper half, center.

 

[ThunderFlash]

I bought the cartridges from HP's official online store .
I'm using the latest driver . To be sure I have reinstalled the driver twice.