My name is Wendy Heller. I own all HP PC products from Desktop Pavilon Towers that were custom made for my two business locations, to two laptops both of which are experiencing problems - also monitors both CRTs and flat panels. The tx-2110us Tablet PC was almost fixed when Jody Z. was Executive Case Mgr. for Consumer laptops (she was laid off the friday before Memorial Day) and her successor Brian B. was attempting to complete this repair under warranty and also get my HP2133 Mini-Notebook fixed. The final problem with the tablet remains unresolved. I have spent a month and a half speaking to first Jody, then her succesor Brian B. who lasted a week, then Jeremy and today Faby (an android who repeats the same sentence over and over " I will escalate this to the business sector" as if she cannot piece together an answer to my requests for service before this month's end come and my warranty on the HP2133 is done.) I think that's the game.
On Memorial Day it worked perfectly. The next day wouldn't boot up - screen wasn't even lit up, only light to come on is the power button light and when powered down by that button (screen never lights up, not doing POST, no hard drive light, no wi-fi light, no sound of hard drive spinning nor fans going) there's a quick flash of light on the screen. THAT'S IT!
Spoke to idiot tech Nythia who said it was a dead hard drive (nope, even I know that I would have a black screen with blinking cursor bar and message that no boot drive existed) and asked for serial and part numbers. When I gave them and I was told it came from Canada, wasn't in warranty which had ended 6/2009. Interesting, when that was when I bought it! When I explained the paperwork fiasco (see below) I was basically told, "Tough ***"!
Trying to be a good customer, I followed the advice I knew was wrong and searched HP.COM for the directions for removing & replacing the HDD. When low and behold I found the lengthy, angry, customer forum on this model - everyone had the same experience, some had it a few months in and got a diagnosis of fried motherboard due to insufficient fans - a manf. defect clearly. One guy had to have two replacements of motherboard within 1 yr. warranty. They are stalling me so the month ends and they can say its past warranty date.
My paperwork for this laptop was within a box of all HP paperwork - personal & business - that was sadly thrown out by my vindictive "ex" as the divorce became toxic.
I can't get a phone number for an Exec. Case Manager in the Commercial/Business Branch of HP Laptops, I can't get called back by someone with the power to send a FedEx box and allow me the repair, head qtrs. in Paola Alto, CA is worthless, too. I would like to become part of any class action suit regarding this model and its design defect causing the early death of the motherboard. The techs all know about it, its not a secret, but they are dismantling the case mgrs. positions and I've talked to four now within a month, each gets laid off on a Friday and their case load or promises ignored. HELP!!!!
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