G
Guest
Guest
My hp scanner:5100c and printer:deskjet 720c are connected together.
I installed my printer software,rebooted the machine,then installed my scanner software.
Problem is, after reboot, HPPPT comes out with a red cross meaning that it can't detect my scanner.I don't really know what is wrong as I've tried switching the scanner on and off as well as uninstalling and reinstalling the scanning software.
I'm not too sure on how to check the connections as well as the cables...as in, how to tell if the cable for the scanner is working.
I've tried the Parallel Port Tester and yes it can print but it can't detect the scanner. I even tried upgrading the drivers for the scanner as well as the Parellel port to scsi drivers.
Thanks for your help in advance.
I installed my printer software,rebooted the machine,then installed my scanner software.
Problem is, after reboot, HPPPT comes out with a red cross meaning that it can't detect my scanner.I don't really know what is wrong as I've tried switching the scanner on and off as well as uninstalling and reinstalling the scanning software.
I'm not too sure on how to check the connections as well as the cables...as in, how to tell if the cable for the scanner is working.
I've tried the Parallel Port Tester and yes it can print but it can't detect the scanner. I even tried upgrading the drivers for the scanner as well as the Parellel port to scsi drivers.
Thanks for your help in advance.