[citation][nom]tlight131[/nom]HP is a bad company, bad customer service.[/citation]
Amen to that. I bought a high end 27" monitor, the ZR2740w, and had it go bad in less than a week. Traded it for another one, only to have that one die in 4 months. I couldn't swap it at Microcenter the second time, so I called HP. It took 3 calls and over 6 hours before I got to the department that could actually support the monitor. (It's a 'commercial' monitor, BTW, not a 'business' or 'consumer' monitor.) I found out over the next few days that this problem was frequent with the first and second run ZR2740w monitors because of cheap, outsourced, power supplies. The decision to use that power supply supplier probably cost them far more in support costs than they made from that line of monitors.
The biggest problem with HP, though, is the convoluted support departments. They are hamstrung by the sheer complexity of their system. If they would just put some thought into making their support department make sense, they'd probably cut support costs pretty well and make customers happier. It's just so stupidly set up. That's bad management decisions.
HP is a bad company, because of bad management.