hi All,
I've an issue with an HP X360 14-dy0015na that I'm trying to reset back to it's original setup. If I go through the usual method, I get to the point where it should start the reset but it comes up with the keyboard selection.
I've managed to install windows - I had to download the Intel Rapid Storage Technology Driver to do this though. as it wasn't seeing the SSD drive during setup. Then I had to do all the driver updates to get the mousepad working - used a usb mouse while updating. Everything was ok after all the updates were installed.
Then tried to do a reset to get it to the initial Win 10 setup as I was going to sell the laptop. I went through the reset process to remove everything, select local install, and remove all files but it comes up with keyboard layout, then troubleshoot/advanced options so you can’t reset it. I don't get back to the configuration portion of the installation when the Cortana introduction comes in. Any ideas how to sort this would be gratefully received. It has the latest BIOS, Intel Core i3 11th Gen, 8GB ram, 256GB Samsung SSD
Cheers
I've an issue with an HP X360 14-dy0015na that I'm trying to reset back to it's original setup. If I go through the usual method, I get to the point where it should start the reset but it comes up with the keyboard selection.
I've managed to install windows - I had to download the Intel Rapid Storage Technology Driver to do this though. as it wasn't seeing the SSD drive during setup. Then I had to do all the driver updates to get the mousepad working - used a usb mouse while updating. Everything was ok after all the updates were installed.
Then tried to do a reset to get it to the initial Win 10 setup as I was going to sell the laptop. I went through the reset process to remove everything, select local install, and remove all files but it comes up with keyboard layout, then troubleshoot/advanced options so you can’t reset it. I don't get back to the configuration portion of the installation when the Cortana introduction comes in. Any ideas how to sort this would be gratefully received. It has the latest BIOS, Intel Core i3 11th Gen, 8GB ram, 256GB Samsung SSD
Cheers