Hyper x cloud 2 headset keeps disconnecting

[Doughnut1313]

Hello,
My problem is that my headset mic will randomly stop picking up audio until i unplug the USB and plug it back in. during this the audio on my headset is still working normally. I'm using the headset via the USB dongle and when plugging it into the jack the headset doesn't work at all

However, sometimes both will stop working as the audio will go quiet and the mic wont be picking up anymore.

Im running on a laptop : Acer Aspire F5-573G
Windows 10 64 bit
Intel i5-7200U 2.5Ghz
8GB RAM

 

[neieus]

Well the simple way to figure out the problem is to try it on another computer and see if the problem happens again. If it doesn't and it only happens on your own computer then it's your computer at fault.

 

[Doughnut1313]

Well the simple way to figure out the problem is to try it on another computer and see if the problem happens again. If it doesn't and it only happens on your own computer then it's your computer at fault.

i dont currently have my desktop with me but ill try it with another laptop tommorow

 

[ManGuyNY]

Did you ever find a fix? I'm having the exact same problem on my desktop machine. Mic suddenly dies and the only fix is to disable/enable it in the windows control panel.