Hyperx Cloud II firmware issues

[maxime2222001]

recently I upgraded to the new version of windows 10. I downloaded the new fix for my headphone(hyperx cloud 2) . The fix is called the "HyperX Cloud II Firmware Updater Rev 0010". When I try to launch it it give me the following error: Hyperx Cloud II device not found. Please, connect the device and restart the program.

My headphone is connected , and is working properly. It is found in my device manager and I tried to uninstall the driver and restarting my pc. It doesn't work. I also tried to connect to another usb port.

the 0005 version worked previously when I downloaded it last year.

 

[Gam3r01]

Is there a reason you are downloading a firmware update?

 

[maxime2222001]

Is there a reason you are downloading a firmware update?

I noticed some popping/crackling sounds recently.

 

[Dc1990]

hi apparently the 1709 windows 10 update has really caused issues with the hyper x cloud headset my issue is that the 7.1 surround wont work and i just left in the dark tho i have Kingston trying to find a solution for me and thats what i recommend you to do is contact them

 

[Gam3r01]

Popping and crackling probably have nothing to do with your firmware.
Ive had my Cloud IIs since launch and Ive never done a single update for them. Plug and play and leave it.

However, I did have crackling issues with certain noises, it was an issue with the first generation soundcard, so they replaced it.