Question I can't transfer an mp4 file to phone

Youssef El-harty

Reputable
Nov 30, 2016
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4,510
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I have tried to copy an mp4 file from my laptop to my phone's storage and it's not transfered i even tried different phones but still
I have tried to copy it to my sd card and it dosen't work either and there aren't any error messages and i have plenty of space on both devices
 

Youssef El-harty

Reputable
Nov 30, 2016
2
0
4,510
0
More information needed:

Make and model laptop?

Make and model phone?

What transfer software are you using?

What instructions/process are you using?

Is there a physical cable involved (vs wireless or Bluetooth)?
Laptop: Hp pavilion 15-da0017nx
Phone: Honor play
I used the Original usb type c cable that comes with the phone
I didn't use any software to transfer just copying the file to the phone's storage i also tried hisuite which is huawei's transfer software but it dosen't copy either and dosen't give an error messages
 

Math Geek

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Ambassador
the first thing i check is to be sure the phone is set to transfer data and not just charge it.

usually when you plug the phone in you get the usb notification that it is connected and it says what type of connection it has, you can click the notification to get to the usb settings and change it. check to be sure it says file transfer and not some other option that does not allow it. that's the first thing to check and is usually the issue.

after that i look for drivers for the phone on the pone product site. sometimes the generic windows driver does not work as it should and you need a specific one.

https://www.hihonor.com/global/support/how-to/detail-troubleshooting/?resourceId=en-us00723852

this is their support page saying the same thing. but i don't see any drivers so this is likely the problem.
 

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