Question I get Access Denied to create a restore point+

mkj307

Reputable
Mar 1, 2016
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4,510
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I have an Acer Predator PH317-52 , 64 bit, with Windows 10 Version 1903. I just reinstalled windows 10 from an ISO file I downloaded with the media creation tool & I c hose not to keep anything. About a month ago after an update & I am sorry but I don't know which one exactly, I found when I tried to create a restore point I got Access Denied error 0x800070005. I looked at all help articles on this error & tried all of the fixes but none worked. I also get access denied on folders an administrator should have access to. I went to my BIOS to check those settings and it will only allow me to change certain things but even after I save those F10 & exit I find they are not changed after a restart. I can't even change the boot order or disable secure boot. I have a 500GB SSD with my programs on it & a regular 1TB HD for my data. I even enabled the administrator account in command prompt and had the same results using that. I am at a loss as to what to do. Anyone know what could be going on?
 

mkj307

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Mar 1, 2016
10
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4,510
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Hello

Can you please confirm if you have Norton Antivirus installed on your PC?

I was wondering if you already tried the suggestions discussed here?

Feel free to report back for any further assistance.

Cheers!!
Thank you for your reply. I have Norton & at first I disabled with no help. So I uninstalled Norton with no help. Tried from safe boot, no help. Although I can add myself to security under properties & click all on all boxes it will say I have full control but if I check under effective Access there is a red X by full control. I have reinstalled windows 10 a few times & I am resetting it now from Windows settings. I have not tried resetting the repository. If it still doesn’t work after the reset I will reset the repository. If that doesn’t work I am letting a professional see what they can do. I will let you know. Thanks again!
 

mkj307

Reputable
Mar 1, 2016
10
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4,510
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Thank you for your help but I ended up taking it to a repair center. It was indeed a software issue. They did a clean install of windows 10 after a bunch of diagnostics were run. I get it back tonight. If you wouldn’t mind one more question I would like to know if you can control Windows update with the group policy editor. I would like to get the security updates, etc. but I would like to stop any further major version updates. I have the home version and there are people who say they have a free download of gpe for the home version. Is that safe or should I upgrade to Pro? Thanks again for your responses!
 

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