The router (provided by my ISP) is an ARRIS TG2482 and I have 3 PCs and 1 smart tv directly connected to it with ethernet cables. For the last month and a half, the entire network (all pcs/tv) lose internet connection completely, for anywhere between 10 seconds to 60 seconds before it gets restored, almost daily. Sometimes it's 1 time, sometimes it's 2-3 times, sometimes if I'm lucky a day goes by with no disconnects at all.
What are some common reasons off the top of your head that could cause something like this? Some things I could remove through method of elimination:
a) It's not the cables, cause we're talking about 4 different devices with 4 different cables.
b) It's not the PCs, cause again, we're talking about 4 different devices and all of them lose connection at the same time, and are directly connected to the router.
c) The ISP says (though I don't believe them) that it's probably not the router, cause they checked from their side and everything seems normal with it - did a factory reset too. I welcome you to challenge this claim. I read that the operating temperature of this specific router is up to 40C, but touching it burns my hand (obviously a lot hotter than 40C and closer to 60C if i had to guess). Could an overheating router cause random network dropouts so few times per day?
d) It's not some wireless device overloading the network or something, there are no WIFI devices connected at all.
Extra info that might be relevant:
-I've been with this ISP for like a decade and they've been very stable. This issue only started about a month or two ago.
-According to my ISP's website, the tech they use to provide internet is DOCSIS 3.0 . Any network engineers can point to a potential flaw of the setup in the electric pole that could cause these issues? I remember about a month and a half ago (around the time these issues started happening - also around the time they gave me a new router), there were network engineers from my ISP outside my building working on the pole for hours for 2-3 days straight.
-I mentioned all of the information that i'm giving you in this post to my ISP already, and they said they'll send engineers next week to look into it, but I wanna be a bit more informed and see what you guys think could be causing this.
I'm convinced it's either the router that's broken or they messed something up during their maintenance work on the pole 1-2 months ago, cause these 2 events are the only events I can think of that coincide with when this issue started.
What are some common reasons off the top of your head that could cause something like this? Some things I could remove through method of elimination:
a) It's not the cables, cause we're talking about 4 different devices with 4 different cables.
b) It's not the PCs, cause again, we're talking about 4 different devices and all of them lose connection at the same time, and are directly connected to the router.
c) The ISP says (though I don't believe them) that it's probably not the router, cause they checked from their side and everything seems normal with it - did a factory reset too. I welcome you to challenge this claim. I read that the operating temperature of this specific router is up to 40C, but touching it burns my hand (obviously a lot hotter than 40C and closer to 60C if i had to guess). Could an overheating router cause random network dropouts so few times per day?
d) It's not some wireless device overloading the network or something, there are no WIFI devices connected at all.
Extra info that might be relevant:
-I've been with this ISP for like a decade and they've been very stable. This issue only started about a month or two ago.
-According to my ISP's website, the tech they use to provide internet is DOCSIS 3.0 . Any network engineers can point to a potential flaw of the setup in the electric pole that could cause these issues? I remember about a month and a half ago (around the time these issues started happening - also around the time they gave me a new router), there were network engineers from my ISP outside my building working on the pole for hours for 2-3 days straight.
-I mentioned all of the information that i'm giving you in this post to my ISP already, and they said they'll send engineers next week to look into it, but I wanna be a bit more informed and see what you guys think could be causing this.
I'm convinced it's either the router that's broken or they messed something up during their maintenance work on the pole 1-2 months ago, cause these 2 events are the only events I can think of that coincide with when this issue started.
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